Defective iTrip? BLOW IT UP!
All right. Don’t go blowing up your
iTrip just for fun. I just got off the phone with Jason over at
Griffin Technology, and they have a very interesting and
unofficial return policy that has been in place for a while. If
they’ve gone through all the necessary phone support and troubleshooting with you and they
determine that you do in fact have a defective unit, then rather than shipping the defective product to
them and waiting for them to receive said product before they ship you a replacement, they may at their
discretion choose to rush you the replacement as long as you agree to destroy the defective unit “in a creative
manner” and send them a picture of your destruction.
Now, that’s a return policy!
[via Engadget] Thanks, Jason!
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Reader Comments (Page 1 of 1)
Winston said 4:14PM on 6-16-2005
Western Digital is another company like that - i had one of their 120gb hard drives crap out on me the other night (it now clicks. some sort of physical damage- thank goodness for dvd backups of hard drive backups of my original data).
I hopped on their website, and typed in the drives serial number, the site confirmed the drive was under warranty, and then 20 minutes later (and a credit card number in case i didn't return the defective drive), my new drive was confirmed to be shipped out the next day. I got it last night, it's formatted and all my data is -rebacked up. And I'm shipping the defective drive off tomorrow. Not a bad deal if you ask me.
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Michael May said 4:14PM on 6-16-2005
From what you say, Western Digital is nothing like it, it just has a regular returns policy.
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