Apple tech support chat live

Jan wrote about this the other day, but it looks like Apple has made tech support via chat live for the whole Mac community. Simply sign in with your Apple ID, and you are presented with a list of products Apple knows you have (you do register your Apple products, right?), a list of possible issues, and a box into which you have to provide the serial number of said product.

After filling out the form you are whisked away to a chat with an Apple representative. Neat.

Thanks, hongkongtechkid.

Update: It looks like, at the moment, they are only supporting iMacs and iPods. Since I have an iMac and an iPod (both registered with Apple) I was under the mistaken impression that the website had magically populated the list for me. Nope, those are just the two products they are supporting via chat for the moment.

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Source: http://www.apple.com/support/chat/

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Jan wrote about this the other day, but it looks like Apple has made tech support via chat live for the whole Mac community. Simply sign in...

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ryan

I have a question about my 4gb ipod mini. I just recently shipped my ipod to Apple due to a software problem with my ipod. After 14 days, i recived my ipod to noticed that it wouldnt charge. When i plug the charger both wall/usb to my ipod i hear small little clicks which are later followed by the ipods blacklight blinking repeatedly. Im stompt, I took it back to Apple recving nothing more than a letter which states that i pay for a $124.98 repair coast alomost the same price of a new ipod. If any one has any advice i will be VERY VERY GREATFULL, thank you.

April 30 2006 at 6:33 PM Report abuse Permalink rate up rate down Reply

Ozguru

I tried it and ended up leaving the window open for more than 30 hours with no response from the Apple end. Complete waste of my time really .... Just as well I can multitask :-)

March 30 2006 at 3:31 PM Report abuse Permalink rate up rate down Reply

Johnny

David's right. I used the live chat support 8 months ago for my iMac.

March 30 2006 at 12:05 PM Report abuse Permalink rate up rate down Reply

David

ha, it's been like that for a while. nothing new.

March 30 2006 at 11:33 AM Report abuse Permalink rate up rate down Reply

Mike Kingsley

Yeah it looks like it is still only for the iPod and iMac. Has anyone else gotten it to work with any other product?

March 30 2006 at 11:12 AM Report abuse Permalink rate up rate down Reply

Florian Gn䧩

Well, at least I have a shuffle, however no iMac neither. Seems to be kind of beta or something... Maybe they detected that I would ask a silly questions just to test this ;-)

March 30 2006 at 11:11 AM Report abuse Permalink rate up rate down Reply

DArren Cornwell

I've tried this out in the UK and the site says that at the moment they are only supporting chat sessions in relation to the iPod shuffle and the iMac. I don't own either of those - oh well.

March 30 2006 at 10:52 AM Report abuse Permalink rate up rate down Reply