Apple announces PowerMac G5 Repair Extension Program for Power Supply Issues

One day a couple of months ago I tried to turn on my G5 and got a black screen with some weird message from 'Godzilla' or something about a crisis/failure -- I don't remember what -- but basically the computer was entirely dead. An Apple technician came over and was able to recover most of my files; thank God. Don't know what he did but I was back on in a few days. Then, my G5 started shutting itself off all the time. I couldn't figure out if this happened for a specific reason -- e.g., when I used a particular program -- or what. The technician came back and reset something. The problem did not go away. Then he came back and replaced the power supply. Shortly thereafter, I went to turn on the computer one morning and it would not start up again; I got to a certain point in the startup process, but no further, and the fan sounded really loud. It is now in the shop and I am waiting for them to get a new data board. I think this means that all 3 major components of hardware will have been replaced when this process is over. I am covered by the Apple Care program but have not had my computer to work on for 3 weeks now. What is going on??????

I bought a iMac G5 in May 2005. From the very beginning I noticed unusual fan noise and heat and spoke to the tech support who claimed to have no knowledge of the problem and there was nothing to do. I accommodated this shortcoming by periodically stop working and putting the computer to sleep to allow for cooling off. Sometimes there were power issues such as sporadic shutdowns.

Finally the computer stopped working altogether. I brought it into an Apple Store in December 06 and was told that it would be repaired and covered under the repair extension program for iMac G5. However, upon picking up, I was informed that in addition to faulty power and faulty logic board, the hard drive was damaged and is not covered by the extended repair. It would cost $384.60 to replace ($299.60 part plus $85 labor).

It was too much a coincidence that the hard drive failed at the exact time the logic board and power were being repaired. Repeated calls and inquiries to Apple Customer Relations (1-800-767-2775) were responded with “ the hard drive is not covered by the extended repair program,” end of story. This cannot conceal the fact that faulty machines were released into the market en mass and the limited extended repair program fail to account for all possible damages.

What does it take for Apple be fully accountable, to change its very limited extended repair program into a full-scale recall and replacement? I don’t mean waiting after 3 repairs plus additional out-of-pocket expenses, as suggested on Apple’s discussion board.

I have just experienced this problem - I could not switch on my Power Mac G5 after I plugged it in the different power socket... Although the serial number starts with CK521...

I have a dual 2.0, bought in fall of 2004, I have the exact same problems desrcibed in the power supply repair program. My warranty is up and the serial number doesn't fall within the range listed, so subsequently the apple genius told me to go screw myself. Does anyone know of way around this, is there anyone I can complain to to getthis resolved?

I have a G5 1.6 which has these symptoms....It's dead apart from the fans are running! Do you think this is the same problem? Power light does not stay on and it won't start up. This was bought in May 2004 (CK419...),so guess it's will be well out.

My 1 year old dual processor G5 PowerMac has also had random shut-downs while I am working. I have lost a ton of time and no longer can trust the machine will keep running. It will shut down often when I am not sitting next to it, for no apparent reason. It is a totally stock Apple Powermac 2.3 DP box with no extra RAM or disks or other cards. The serial number is outside the range of what Apple considers eligible. My $500 Dell runs all the time but this $3000 Apple can't be trusted. Nor can the company which makes and sells them. They want over a thousand bucks to fix a problem that was there from the start. What a ripoff. No more Apple products for me!

I just sent one in for repairs - it took 2 days, including the time to get the parts from Apple. The techs at the store mentioned somethng about Apple being supplied incorrect parts when they built the machines. It appears as though the machine was slowly overheating itself. Mine exhibited random shutdowns, then upon restart (or sometimes a fresh start) the machine would exhibit what appeared to be a bad video signal. Sometimes it would make it to startup and get the desktop, other times, not so far.

Once I got the machine back from the store I noticed the Serial number listed in "About This Mac" was really different. Starting out "cccc10000" Odd. I assume Apple now has a record of this.

Another note, even though I had AppleCare on the machine, it was not "used" since this fell under the G5 Repair Extension program. As such I had to bring the machine into the store to have it serviced and they would not "use" my Applecare...

Had my G5 for about a year and a half, the power supply failed two weeks ago.

Was instantly diagnosed as such by AppleCare via telephone. Took about 48hrs in repair at the local Apple store.

I believe I was one of the first to experience these issues. Had on-site applecare techs who made 5 trips to my house trying to figure out the issue. With no luck fixing it, 2 months later I ended up getting a brand new machine, oh and the mac pro just did get released at this time so I spent a few hundred more dollars and now have a Quad 3.0 out of it!

I was sad to see my beloved dual g5 go, but i haven't looked back since.

Hopefully, others do not experience the 2 month long tech issue I encountered. Glad to see they've finally figured out the problem.

Mine falls within...but no major problems ever. The only thing I've had happen is some hangups with an old fw audio device. My current one has never caused issues like that.

I don't know what to do...