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Reported Seagate drive failures may affect Mac laptops

UK drive recovery company Retrodata is warning customers of a rash of failures involving a particular Seagate drive model, a SATA unit made in China and used in Apple laptops. This specific mechanism, according to Retrodata's intake notes, seems to be prone to a spectacular self-destruct where the drive heads auger into the platter, rendering the data mostly dead.

How to spot the potentially affected drive: check System Profiler under Serial ATA, and if you have a Seagate drive with a 7.01 firmware revision... well, double-check those backups.

As yet, we have not seen confirmation of this problem from either Seagate or domestic drive recovery vendors, but better safe than sorry, no?

Thanks Jeff, Laurie, and everyone who sent this in.

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Portables Macbook Pro

UK drive recovery company Retrodata is warning customers of a rash of failures involving a particular Seagate drive model, a SATA unit made...
 

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Aaron

Heat does not equal hard drive failure. Google proved that with statistics of hard drive failures vs. temperature at their own data centers.

December 05 2007 at 5:00 PM Report abuse rate up rate down Reply
John Beeler

Geez. Just happened to me today. I have this same drive. Guess I'm buying a new one tomorrow, and paying for a decent backup software. Ugh.

November 22 2007 at 7:32 PM Report abuse rate up rate down Reply
Aaron

I hope none of you are using those keyboard "skins" on your Macbooks, because the keyboard is the cool air intake. Macbooks are already too warm on the inside, and heat = hard drive failure. Remember, there is no hard drive temperature sensor in these things. People report having multiple HD failures on the same computer... hmm... 1) don't use macbook on a cloth surface 2) use smcFanControl to increase the fan speed 3) keep the bottom as open as possible (try elevating) 4) don't play games.... :-)

November 09 2007 at 8:18 PM Report abuse rate up rate down Reply
Paul

I have this Seagate 60GB HD in my MacBook.
Come on Apple, do the right thing and replace these drives. You don't want your numerous new customers who bought into your Intel Macs to have a bad experience with their first Mac do you?

November 09 2007 at 3:48 PM Report abuse rate up rate down Reply
bertie

The Seagate Momentus 80gb ST98823AS fw7.01 died in my MacBook the day after the warranty expired! (Aug 2007) Apple did nothing except advise me to buy a new drive from somewhere else as theirs were expensive! So I bought a 160gb Hitachi. The seagate just stopped working and clicks. Bertie, UK.

November 09 2007 at 6:28 AM Report abuse rate up rate down Reply
Nic

My June 2006 Macbook hard drive died in December 06, but has been replaced with one of these bloody Seagate things, what a pain, I'm going to be forever holding my breath now, waiting for it to go wrong.

November 08 2007 at 11:01 AM Report abuse rate up rate down Reply
John

Had a ST98823AS go belly up...no backup. My bad. Even sent out for recovery and was willing to shell out the $1800 for recovery. The gouges were so deep and the residue it left on the rest of the platters made it a complete, no recovery at all, loss.

Who should I bitch to? Apple? [it was 1 month out of warrany]. Seagate?

November 08 2007 at 10:40 AM Report abuse rate up rate down Reply
Jonathan Piccolo

Had the same drive in my MacBook. It died while sitting on the desk in my hotel room in Macau uploading photos from my Thailand trip to Flickr (which is how I was backing up my photos). Lost over 900 photos from my time in Thailand a few days prior (I take abut 300 pics /day). Thankfully I had been regularly uploading to Flickr or I would have lost about 4000 pics. Sadly, though, the Thailand pics were the best ones :(

There was absolutely no warning that the drive was going to fail and when it did the fan kicked on real high and the system became unresponsive. Upon restart it gave me the flashing folder with a question mark on it and the drive would click a few times before going silent.

November 08 2007 at 9:33 AM Report abuse rate up rate down Reply
Matt Smith

We've had about 15 fail in our office (we've probably got about 100 MacBook's or so, not that that's indicative of a percentage because we probably buy 10 MacBook's a month).

Tried to get data recovered on a couple and couldn't.

November 08 2007 at 4:55 AM Report abuse rate up rate down Reply
Unregistered

I'm using an Intel Mac Mini, and System Profiler says

Model: ST98823AS
Revision: 7.01

Would I be affected too, despite this not being a MacBook, but having the same firmware (7.01) as what is reported on the Retrodata website?

November 07 2007 at 11:11 PM Report abuse rate up rate down Reply
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