Filed under: Analysis / Opinion, iPhone
Top five iPhone gripes
Yes, the iPhone is today's "it girl." Everyone wants to see and be seen with her. But life with the iPhone isn't all champagne and bon-bons. Here are our Top 5 iPhone Gripes. If yours isn't on the list, please let us know.
5. No multimedia text messages
My parents live in Florida, because they're in their 60s and that's the rule. Recently, they purchased fancy-dancy cell phones with cameras. Even more exciting is that they know out how to use them, and constantly send me pictures of manatees, their kitchen and so on.
At least, they try.
My iPhone beeps and displays a message which says, "I sent you a multimedia message. You can view my message w/in the next 7 days via the web at viewmymessage.com using MSG ID [Obscure ID] Password [Obscure Password]."
Clicking on the link launches Mobile Safari which produces a web page asking for Obscure ID and Obscure Password. Since each is a collection of upper- and lower-case letters plus numbers, it's difficult to remember. So, I must return to the text message, write Obscure ID and Obscure Password on a piece of paper, go back to the web page, type Obscure ID and Obscure Password on the tiny keyboard and wait for the teeny, tiny pictures to load.
So that's fun.
Read more gripes after the jump.
4. No video
The scene is my daughter's soccer practice. Proud parents are ignoring the coaching staff's requests to just sit down and let them do their job by lining the edge of the field, cell phones held aloft. I'm there, too, with my Flip video camera pointed towards the action.
My iPhone chirps. I pull it from my pocket and find that my parents have sent me another photo that I'll never see.
"Is that an iPhone?" says the guy next to me.
"Yeah," I say, turning off the Flip.
"Well, why don't you just shoot video with that? Does it do a bad job?"
"It doesn't shoot video."
"Wha - Your $500 phone doesn't shoot video?!"
"It was $300 and shut up."
But it was too late. The sounds of his laughter muffled my correction. Seriously, why doesn't this thing shoot video? iPhoto stores video clips, and transfering video from an iPhone to iMovie (and back again) should be a no-brainer.
3. AT& .... no signal ... T
Forget the pricing issues. Yes, AT&T has decided to charge 3G owners $30/mo for unlimited data (vs. $20/mo for 1st gen. iPhone owners), $5/mo for text messages that were previously free and raised the minimum monthly plan by $10 over the past 12 months.
What you're paying all that money for is service, and for me, the service isn't always there. I'll preface this gripe by admitting that I live in the boonies. Cape Cod, Massachusetts isn't exactly Gotham. My town is home to roughly 6,000 souls. So, we aren't high on any service provider's list of "hot spots."
Still, I rarely see five bars on my iPhone. It doesn't work at all inside my house (as soon as I step out the door, however, it's fine). There are certain spots of certain roads where my signal dives from four bars to zero for no reason that I can determine.
I have friends with other providers who claim a full five bars most of the time. So it can be done. It just hasn't been my experience.
2. The Trifecta
For point number two, I've rolled three minor annoyances into one, in order to clear the way for my top gripe.
The recessed headphone jack. Yes, I know that the 3G iPhone has a flush headphone jack. But I don't have a 3G iPhone, and I won't be upgrading anytime soon. Now, the switch on the earbuds that lets you take calls and skip music is pretty cool, but my ears have an aversion to earbuds. I couldn't use the headphones I like until I bought an adapter from Griffin for twenty bucks that crapped out after 11 months. Awesome.
No copy and paste. Viewing those multimedia messages from my parents would be so much easier if I didn't have to get a pen and paper involved. I don't know how copy and paste could be implemented on the iPhone, but it's not my job to figure that out.
The location of the ringer switch. I can't tell you how many calls I've missed becasue I accidentally toggled the ringer switch to silent mode. It must be the switch's location or the way I hold it as I move it in and out of my pocket, but I accidentally flip that thing all the time.
1. The Activation Nightmare
Last year, Apple sold a boatload of original iPhones in the US. That was the good news. The bad news was that many of those customers sat at home with useless iPhones on their desks.
Their activation servers got nailed and more than a few people were left hanging. Some for days. It got so bad, that companies other than Apple were posting activation work-arounds and tutorials.
What has Apple learned from that experience 12 months ago? Apparently, not a lot.
The 3G iPhone went on sale earlier today, and activation issues are rampant.
People are reporting muti-hour delays via Twitter, customers walking out of stores, etc. It seems the activation servers are taking a dirt nap.
I know that lots of people are hitting these things, but there are two multibillion-dollar companies overseeing the process (one of which knows a thing or two about computers), each of whom has experiene with this exact scenario.
Oh, Apple. You got so much right, I hate to post a list like this. But I did anyway. Now if you'll excuse me, I've got a text coming in.


![TUAW [Cafepress]](http://www.blogsmithmedia.com/www.tuaw.com/media/tuaw-cafepress-promo.png)


Reader Comments (Page 1 of 6)
Dusty Chalk said 3:00PM on 7-11-2008
No KEYBOARD!!!1!
Reply
bburns said 6:15AM on 7-12-2008
Since I upgraded to iTunes 7.7 (yesterday) I can not connect my iPhone. It crashes iTunes every time!
Reply
Hickeroar said 2:09PM on 7-11-2008
Yeah, I hear ya on most of that...and I just got my first iPhone this morning.
Esp #1... It took me three hours to get my phone activated and syncing my music/etc. Unbelievable. I can't believe that AT&T and Apple planned for this day THIS BADLY. What in the heck did they expect?
Reply
Northstar7255 said 12:08PM on 7-22-2008
I got the new Voyager from Verizon, it is the iPhone, but better! It has more features and every single problem listed with the iPhone above, I haven't received any problems whatsoever! And I got it for $50!
Hickeroar said 2:47PM on 7-22-2008
Northstar-
Not to pick nits here, but the Voyager is in a different class as a phone. Doesn't even have wifi....let alone the app options that the iPhone has. My gripe was not with the iPhone itself, it was with the handling of activation by AT&T/Apple.
As far as the physical Voyager vs iPhone goes, imho there's no competition there.
Bungles said 2:11PM on 7-11-2008
the mms and a better camera for which to take pictures and video are what i want. I am not upgrading til they add those two things.
Reply
Daniel Vargas said 2:35PM on 7-11-2008
No MMS or Video Recording????? C'mon man up APPLE and get it done. I don't know how Steve Jobs can wag his tail and brag about the 3G when it doesn't have the basics. That's like buying a brand new PORSHE that does not go in reverse. You can't pass on the basics...
Johnny said 2:48PM on 7-11-2008
I'm with you on that one. I'm really surprised that no one at Apple is embarrassed by these two missing features and doing something about it. I wonder if a third-party will put one in the app store. There were several for jailbroken phones.
Andy R said 3:03PM on 7-11-2008
i agree with the camera and video recording. maybe its different in the states but does anyone use mms ever? ok it's a feature that pretty much every phone nowadays has but does that make it essential?
obviously this that's utterly void if mms is a big thing in the states. if so my bad :)
miklm said 11:48PM on 7-11-2008
Funny, but those are the features of this phone I could care the absolute least about.
I've never taken a video with a phone, ever, and almost never take any pictures although I've had camera phones for years. I have a real camera if I want to take pictures, and the iPhone camera is sufficient for whatever I need to capture with it.
I only have received a few MMS ever, usually from my girlfriend (always of the nature "look at this do you like it before i buy it?") and she could just as easily send them via email.
Much ado over nothing. The important features here are Exchange and the AppStore. The feature that steams me by its omission is TETHERING. I imagine that one won't be too hard to do 3rd party...
Adam Moss said 2:21PM on 7-11-2008
The 3G iPhone has a stiffer ringer switch. It will eliminate those missed calls I bet.
Reply
Craig said 3:46PM on 7-11-2008
I noticed that too, its also much more pleasurable to move. Much smoother and it offers resistance... When i flicked it back and forth i was like "OooOOo". The new iPhone is growing on me, at first I thought it felt "cheap". It is significantly lighter and the plastic seemed like a bad idea to me. Especially those ugly oval cutouts at the bottom for the speakers, and what's with the VISIBLE SCREWS at the bottom? Did Apple have a shortage on black krylon at the factory for those puppies? Every other black product they have has black screws to make them less visible... but not on their new flagship product? sheesh!
Nixta said 2:13PM on 7-11-2008
Measured. Sensible. Goes hand-in-hand with Wozniac's comments. However, since I don't have a gen1 iPhone, I'm going to crumble. I can feel it. I just haven't crumbled into the summer heat to stand in line yet. Next week...
Most of those things can be fixed with software and infrastructure. The device still ain't bad, but it's funny to see how Apple's distortion field causes people worldwide to forget how they're used to paying for phones.
Reply
dys said 2:13PM on 7-11-2008
My #1 gripe remains sms texting with that ridiculously ill-conceived keyboard. You can't hold the phone and type with the same hand's thumb.
Reply
Jeff said 2:58PM on 7-11-2008
I can. I do it all the time with little trouble
macboyinsf said 3:13PM on 7-11-2008
Hmmm. I can. I do it all the time.
David Valcin said 2:13PM on 7-11-2008
you should have put #1 at the top of the post
Reply
DMLou said 2:14PM on 7-11-2008
You can get iPhone headphone adapters that work great for about $2 or so from http://www.monoprice.com FYI. They're nothing fancy, but when they're that cheap, who cares?
Reply
totoro said 2:16PM on 7-11-2008
The activation thing overshadows everything else on this list, at least today.
And while the blogosphere complains about MMS, I did find it interesting that a recent study said 85% of US cell phone users don't even use SMS, much less MMS. I just don't think MMS is that big a deal outside the blogosphere.
Reply
Des said 2:28PM on 7-11-2008
SMS and MMS is intensely popular outside of the USA - apple should bear that in mind when designing their products.