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7200RPM drives trouble some MacBook Pro owners with mystery beeps



There's a thread on Apple's Discussion Boards this week regarding trouble with the latest MacBook Pros with 7200RPM drives. Specifically, the machines are clicking (most users report the click as coming from the drive's location) followed by a beep that's, as far as anyone can tell, not coming from the speaker, as demonstrated above. It's quiet in the video, so crank up the volume and listen closely. Finally, its occurrence is unpredictable.

No clear answer has been reached yet, but Other World Computing (OWC) shared some relevant information with MacNN:
"The issue may be with Seagate's Momentus 7200.4 G-Force hard drives ... Affected units are said to spin up and down frequently, which may be generating the sounds reported by users ... The G-Force technology is said to be mostly irrelevant on Macs in the first place, as a result of pre-existing anti-shock protection."
No one at the TUAW offices has one of these machines, so we haven't experienced the problem. If you have, let us know in the comments and we'll see what we can dig up. Thanks, and good luck.

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Hardware Macbook Pro

There's a thread on Apple's Discussion Boards this week regarding trouble with the latest MacBook Pros with 7200RPM drives. Specifically,...
 

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zack

I've had this same problem for the past few weeks with my 15'' MBP. I'm thinking of taking it in to Apple when I get back from vacation because I paid over 2 grand for this computer, I don't want any malfunctioning parts in it straight out of the box. They'd better replace it for me.

August 07 2009 at 9:50 AM Report abuse rate up rate down Reply
Rob Wilkerson

I thought I was hearing things. I don't get the clicking, but every once in a while - not often to be alarming or consistent in any way - I hear this soft beep. It doesn't seem to impact performance, but it's definitely disconcerting.

August 04 2009 at 5:40 PM Report abuse rate up rate down Reply
1 reply to Rob Wilkerson's comment
udougit

.........HDAPM........

August 05 2009 at 7:22 PM Report abuse rate up rate down Reply
Unknown

It is amazing that officially, Apple is not acknowledging this issue... the chances of you getting replaced is 50/50. The thread at Apple's discussion forums is now at a ridiculously long 62+ pages and counting.

So much for Apple's reliability....

And yes, I am one of the affected ones.

July 28 2009 at 4:53 PM Report abuse rate up rate down Reply
Tom

Video for this article was my 1st MBP. 2nd MBP has big freeze issues along with click beeps, and guess what? Replacement of the replacement has click beep as well. It's been 5 weeks worth of hassle, with machines I can't rely on. Moving machine to machine is a pain, on top of sorting courier deliveries, returns, and Genus bar trips to have to plead a case.
As was once said - "We are not amused".

July 17 2009 at 7:22 PM Report abuse rate up rate down Reply
Hank

Went through three Seagate drives (under warranty) in a Compaq (never again) and finally bought a competitor's drive when the last one cratered and the warranty was out. No problems since.

That beep was always the warning sign that I'd better back 'er up and get out the 1-800 number. The last time it died mid-backup.

July 13 2009 at 7:50 PM Report abuse rate up rate down Reply
MBPer

Ordered the Macbook Pro on July 6th (2.8Ghz, 4GB RAM, 500GB-7200RPM), opened it two hours ago, and have the same click and beep as on in the video.

Here's to hoping Apple helps!

July 13 2009 at 1:59 PM Report abuse rate up rate down Reply
osxdude999

(this was my post to the apple discussions forum, I wanted to reiterate it here)

Ok, I find this weird. I own a 2nd generation Mac mini (bought in Feb '08), and only this year I have actually heard the same click-beep noise at least once. Since I have last heard it, I haven't heard it again, which was probably in March '09. It was late at night, and all of a sudden, I hear the noise...it was quiet, but it was audiable (spelled wrong). My Mac has had no major hiccups since.

Edit: I have found that my Mac does not have a 7200rpm drive, it is a 5400rpm. But, oh well, it hasn't caused me a problem, the click-beep.

July 13 2009 at 12:58 PM Report abuse rate up rate down Reply
Scradeley

+ 1 for the beeping issue. System also stalls for a sec when the beep occurs.

July 11 2009 at 11:12 PM Report abuse rate up rate down Reply
Dae

I have a ~three year old MBP with that same hard drive and problem. I remember when it failed. It started beeping in 2 second intervals and the Hard Drive stop spinning (i think) therefore making it useless. I thought that it was an isolated problem but i see that everyone is having the same issue with the Momentus 7200.4 .

This issue is not only present in new MBP , this also occurs in the older MBP with motion sensors (like mine).

I originally purchased the Hard Drive from Dell and they are kind enough to replace it when it comes in stock. I Just need to get my data from the dead drive. Does anyone have any solutions?

July 10 2009 at 11:17 AM Report abuse rate up rate down Reply
Bryan Friedman

Yep, I'm having the same problem. I called AppleCare and am getting the hard drive replaced, but I'm betting that the same problem will occur, unless it's really only a specific batch of drives that is affected. Guess we'll have to wait and see.

July 10 2009 at 11:07 AM Report abuse rate up rate down Reply
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