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Ask TUAW: Recovering video files, moving from an old Mac to a new one, MobileMe Sync and more

Welcome back to Ask TUAW, our weekly Mac troubleshooting Q&A column. This week we've got questions about recovering video files from a corrupt SDHC card, transferring files from an old Mac to a new one, MobileMe sync, virtual machines and more.

As always, your suggestions and questions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions.

Matt asks:

I recently shot video with a camera that records it to an SDHC card. Unfortunately, that card is now corrupted and when I try to download the video to my computer, it doesn't show up. How can I recover the video from the card?

I know how you feel because this exact thing happened to me recently. We shot a bunch of great video interviews for another site I work with, and one of the SDHC cards became corrupt. Fortunately, all was not lost but recovering the video, at least for me, was a two step process.

This is the method that worked for me, even though there are probably other tools available; I was under a deadline and needed to get this worked out fast so looking for the best free apps or the best deal wasn't an option. However, it did work and all the video was recovered with no loss.First, and most important, I needed to find a tool to get the video files off of the card and save them to my Mac. That tool was TestDisk/PhotoRec. It isn't the easiest tool to use (given that you need to drop into the command line to use it), but it scanned my card, found the files and recovered them with no issues. It didn't even take that long to scan and recover files from a 16GB card. It is now my recovery tool of choice. Plus, for the less technically inclined, there's a pretty good online documentation for the tool so that will definitely help if you run into trouble.

So, one step down and one to go. As I stated previously, I was under a deadline so I didn't search endlessly for a tool to convert the recovered files to a format iMovie could recognize. The tool I found was iSkySoft's Video Converter ($35.00) which took the files and converted them to Quicktime easily and flawlessly. Sure, the software cost money, but in the end it was a small price to pay to recover hours of video interviews we could probably never have shot again.

David asks:

I recently purchased MobileMe to sync all of my information between 15" MBP, iPhone, and the web. Everything is working fine, except on my iPhone I have duplicate copies of everything. How do I fix this?

The easiest way is to do a one time wipe of your IPhone's MobileMe data (Address Book and iCal Info) and have that data replaced completely with the data on your Mac -- provided the data on your Mac is the most recent and accurate. To accomplish this, select the appropriate check box in iTunes while your iPhone is connected.

Find that box when your iPhone is connected by clicking the "Info" tab and then scrolling to the bottom under "Advanced." There check the boxes next to the data you want to replace on your iPhone. On the next sync your iPhone's MobileMe data will be replaced with that of the data on your Mac. Once all your devices have the same data, they should hopefully sync up normally from that point forward.

Joe asks:

What's the best way to transfer my old data on my old MacBook to my new MacBook Pro without erasing new software on the MBP like the new iLife suite?

The best way to accomplish this is by using Apple's included "Migration Assistant." This tool, located in /Applications/Utilities, comes with every Mac sold and is a great way to take date from an older Mac and move it to a new one -- particularly if both Macs have Firewire ports and the old one can support Target Disk Mode. If one or both Macs don't have Firewire, you can still use Migration Assistant via Ethernet, it will just be quite a bit slower.

To use Migration Assistant, launch it and follow the prompts until you get to the point of selecting what files, folders and other things to migrate from one Mac to another. Then, simply deselect the "Applications" choice and the Apps from your old Mac won't be transferred to your new one.

Anthony asks:

I have a first-gen Intel iMac and I'm wondering if it'll be compatible and worth it to get Snow Leopard. Really wish there was some software to check stuff like this to simplify the whole process.

According to Apple's stated requirements for Snow Leopard, your Mac should be able to run the next version of OS X just fine. However, due to your Mac's graphics card, you won't be able to take advantage of one of the newest and coolest features of Snow Leopard, Open CL acceleration.

This feature allows the OS to make the graphics card handle more tasks and thus results in speedier overall performance. Sadly, your Mac doesn't sport the necessary card so your Snow Leopard experience will be less than optimal. Still, you will be able to run it and take advantage of many of its other features and improvements.

With the given limitations, deciding if the upgrade to Snow Leopard is "worth it" is up to you.

ophiucus15 asks:

I use an early 2009 24" iMac, and a late 2007 13" MacBook running 10.5.7. My question involves a 1TB Time Capsule and VMware Fusion. I was wondering if it were possible to install a Vista virtual machine on a 100GB external hard drive and connect it to the Time Capsule and access this virtual machine wirelessly with either of my Macs?

That's a very interesting question and one that I've been asked a few times before. In theory there should be no reason this won't work. As long as the drive where the Virtual Machine is located is mounted on the desktop of the computer you are trying to run it from, it should work. Also, you can create an alias of the Virtual Machine in the folder where it should reside locally on your Mac. For VMWare, that's usually in your user folder inside the "Documents" folder.

However, keep in mind that it will be much slower than what you could expect from a locally available Virtual Machine. This setup is also not recommended by VMWare, which they advised me during my discussion with them about this question, so use this setup at your own risk. If you do decide to use it, let us know how it goes in the comments.

As a precaution, you may want to back up your virtual machine on a relatively frequent basis.


Welcome back to Ask TUAW, our weekly Mac troubleshooting Q&A column. This week we've got questions about recovering video files from a...
 

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robogobo

That's a very "Apple" response to the question about a 10.6 upgrade. Why focus on the "not optimal" aspects, thus suggesting he would be better off with a newer machine, rather than pointing out that 10.6 will nevertheless be an extreme improvement even on an older iMac? Are you getting commission from Apple or something?

Anyone with a compatible machine will benefit from Snow Leopard, and $29 is definitely "worth it". Saying it's "up to you" is a silly reply. I'm sure he knows it's up to him- he was asking advice.

August 25 2009 at 3:29 AM Report abuse rate up rate down Reply
Romain

Hi,

I'm planning to buy a 5-licenses family pack for Snow Leopard for my iMac and MacBook. My girlfriend has a MacBook Air, the first model. As her concerns are mainly about performance, I'm wondering if you think it will be worth upgrading for her. She will not benefit from OpenCL, so I'm just trying to evaluate if she will gain or lose performance when upgrading?
Thanks!

August 19 2009 at 6:28 PM Report abuse rate up rate down Reply
elvic

My 13" MacBook's hard drive (120GB Hitachi) recently failed. It makes clicking noises when trying to boot from it and after a few minutes a flashing folder with a question mark appears. I have two questions, I know it is very unlikely but, how can I get any data back from the disk? And which hard drive would you recommend getting as a replacement, will a 7200rpm hard drive have work well with my Mac or should I stick to a 5400rpm hard drive?

Thanks,
elvic

August 19 2009 at 12:15 AM Report abuse rate up rate down Reply
1 reply to elvic's comment
robogobo

You could try the freezer trick, take the hard drive out and put it in the freezer for a few hours and then reinstall it. You could also try turning the computer upside down while you spin it up. That worked for me once. You'll probably only have one shot at it, so if you ever get it to respond again, be prepared to copy everything immediately. Good luck.

August 25 2009 at 3:35 AM Report abuse rate up rate down Reply
nolan

I am starting law school and I was curious if there was a way to extend Apples dictionary application to add a legal dictionary? I've been told by the professors that I need a paperback Black's Law Dictionary, but I'd also like something on my machine since I brief everything on my Unibody MacBook (a collectors item i promise).

August 16 2009 at 4:47 PM Report abuse rate up rate down Reply
chris yang

Question about downloading iphone email attachments to computer?

I received an email attachment (word doc) on my iphone that I wanted to have on my laptop, but I didn't have internet access on my laptop, just my iphone. Is there any way to get an attachment from the iPhone on to my macbook?

August 14 2009 at 8:17 PM Report abuse rate up rate down Reply
Vasquez

Dear Ask Tuaw,

I frequently have to access the Network System Preference Pane, and like a good OS X user, my muscles automatically want to use Spotlight to open it up, just like I would with any System Preference Pane.

The problem is that the Network Pane does not show up in Spotlight, only MobileMe and Security.

I've tried rebuilding my Spotlight database to no avail, so now I am seeking the help of a higher power, as my google-fu lacks the skill to find an answer.

Thanks in advance,

Lost without Network Pane

August 14 2009 at 4:42 PM Report abuse rate up rate down Reply
FuriousJ

My music library is split between 2 iTunes libraries. I often purchase music on either. One is my personal MacBook that I take to and from work. The other is a shared MacMini being used as a home theater/jukebox machine.

My wife and I both have iPhones that we want to be able to sync with the jukebox machine to load up any new music either of us have purchased. We each have our own iTMS accounts, but we would be willing to consolidate under one identity.

Currently, I have my iPhone setup to automatically sync on connect. That way I can plug it into the jukebox machine and the Recently Added smart playlist will get synched to my phone. (I do this to avoid having to turn on the TV and grab the keyboard/mouse whenever i want to load new music)

Now my MacBook is used for 2 main things: managing podcasts and listening to music in the office. Connecting that same phone to my MacBook's iTunes causes the music to be totally wiped and re-baselined to the last time I connected my iPhone to that library. Newly added music from the jukebox can't be added, since an iPhone doesn't seem to be allowed to move music from one copy of iTunes to another (This doesn't seem to have anything to do with DRM either, since this happens with mp3's purchased from Amazon).

Ideally, I'd like playlists with the same name in both places to be merged once I sync to both instances of iTunes. Anyone know if this is possible? I'm a software engineer, so sophisticated hacks are fine with me.

August 13 2009 at 1:22 PM Report abuse rate up rate down Reply
St3phen

I've got a question for the next Ask TUAW:

Now that iPhone 3.x software finally synchronizes with the Notes store in Leopard (to the delight of many), I'm reminded that the only way I know of to access those notes is via Mail.app. For those Mac users who don't use Mail, is there some other application or method that exists to interact with the Notes store? If not, it sure seems like that'd be a great opportunity for some Mac developer.

August 13 2009 at 10:52 AM Report abuse rate up rate down Reply
artifex

Tapes? Instant?

August 12 2009 at 8:12 PM Report abuse rate up rate down Reply
A. Davis

I'm curious about Migration Assistant. I switched from a PC to a Mac two years ago, so I haven't used it yet. At present, I have a Core2Duo 15'' MBP (late 2007). I just ordered a new Unibody 15'' that will be here next week. My current MBP is pretty customized and has lots of s/w installed. It also has 10.5.8 with all the latest updates (same thing my new MBP will have). If I use Migration Assistant, will it get everything over? applications? preferences? documents? music? Or, if I also have a copy of SuperDuper! am I better off using that to make a final image of my existing MBP and restoring it to the new one?

Additionally, my current MBP had a stock 10.5.0 install including the extra languages and print drivers, etc. I had run monolingual on it, but that broke Office updates and I had to completely re-install Office to be able to update it. I understand that I can do a customized install and skip the foreign language options, extra print drivers, etc. However, if I use SuperDuper! to restore from old to new, these will get put back. So with a brand new MBP, am I better off removing the default install, doing a new custom install (skipping the extra languages and print drivers), then using Migration Assistant to get everything over?

August 12 2009 at 2:46 PM Report abuse rate up rate down Reply
3 replies to A. Davis's comment
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