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iPhone network settings take 2. Will it fix the proximity sensor bug?

We were surprised and gratified at how many of our readers were able to improve iPhone 4 reception (or at least there were more bars) by resetting network settings.

Now it appears people are using the same technique to fix the sometimes buggy proximity sensor that is supposed to turn the screen light off when the phone is near your head for making a call.

A chorus of users are reporting the issue, saying the screen does not turn off and they wind up muting calls and even hanging up on people inadvertently.

Apple support boards are now filling up with reports from people who say that our old friend 'reset network settings' will often fix the issue. Others have said a hard reset of the phone (hold down the sleep and home button until the white Apple logo appears) has a similar effect, and of course some say it doesn't help at all. If you do reset your network settings, you'll lose any Wi-Fi or network passwords. The hard re-boot of the phone will leave everything in place and should have no ill effects.

You can find the network reset software switch towards the bottom of iPhone Settings > General.

My, those network resets seem to fix some bugs that are frustrating iPhone 4 owners. I wonder if it will take care of my allergies? As always, let us know if these solutions work for you, or if they don't.

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We were surprised and gratified at how many of our readers were able to improve iPhone 4 reception (or at least there were more bars) by...
 

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darbronnoco420

I had my phone replaced for the proxmity problem and the new phone still has the problem. Set everything up as a brand new phone reset network settings, tried the hard reboots. The problem comes and goes.

July 08 2010 at 11:59 AM Report abuse rate up rate down Reply
Tom

These solutions are all urban myths. If you buy a new expensive phone it should just work. As long as Apple doesn't admit the issues, good luck!

July 08 2010 at 3:07 AM Report abuse rate up rate down Reply
James

I went through 3 apple customer service phone calls, tried all suggested fixes and nothing worked. Even muted my call as I was explaining the problem. My replacement iphone arrived overnight today.

July 07 2010 at 8:27 PM Report abuse rate up rate down Reply
1 reply to James's comment
darbronnoco420

good luck didn't work for me.

July 08 2010 at 12:02 PM Report abuse rate up rate down Reply
Bill Mac

Nevermind, just saw the WiFi explanation in the post.

July 07 2010 at 7:09 PM Report abuse rate up rate down Reply
Bill Mac

My question is: What EXACTLY would I "reset" with this procedure, and what will I have to "re-program" back into my iPhone (if anything)?

July 07 2010 at 7:07 PM Report abuse rate up rate down Reply
Maenxe

This is what happens with the "it just works" mentality. When something goes wrong, you have no way to adjust settings, because there are none. You end up grasping at straws and recommending trimming your sim card, resetting network settings, or putting nail polish on your antenna. *sigh* I understand that the default settings should "just work" in most cases, but when it doesn't somethings, like sensors, might need adjustments.

M@

July 07 2010 at 6:27 PM Report abuse rate up rate down Reply
ElM

Ouch! This is wildly reminiscent of pressing Ctrl-Alt-Del on computers loaded with Microsoft Windows when THAT was the cure all to fix issues with memory and networking problems on those machines. Surely Apple has advanced past that!

July 07 2010 at 6:18 PM Report abuse rate up rate down Reply
totoro

>Umm, arse, because he wanted, IN GOOD FAITH, to buy product which will work AS ADVERTISED.

Well he obviously didn't get it, and is able right now to get all his money back, no questions asked. He'd be an arse not to demand his money back instead of whining about losing respect for a company on a blog. Demanding a fix is stupid-he should demand his money back. Which he will get.

July 07 2010 at 5:29 PM Report abuse rate up rate down Reply
SIP

I've been messing about with iPhones of all flavours since the first one was released. If I have learnt one thing, it is this: when you have problems with an iPhone, follow this procedure:

Sync & Backup the phone in iTunes, eject the phone, disconnect the cable and turn it OFF.

Hold down the HOME button, plug-in the cable. The phone should start up and show the "connect to iTunes" screen. Startup iTunes and download the latest iOS firmware, let iTunes install the update and then set-up the iPhone AS A NEW PHONE. Do not Restore from the backup.

Sync the phone for Contacts & Calendars -- reinstall all your music/videos.

Resolves all my problems almost 100% of the time. I just don't trust a factory-installed System, and I even do this with new Macs/WinPCs (when I have no choice but to resolve issues) -- format the HD and do clean install, saves a lot of hassle down the road.

July 07 2010 at 5:09 PM Report abuse rate up rate down Reply
KC

I tried the "reset network settings" yesterday on the iPhone4 and got 5 bars initially, then it went back to 2-3 bars after 10-15 minutes.

The "hard-reset" got me back to 5 bars, 10 minutes later... back to 3.

of course this is just me reading the bars (could be that it is reading incorrectly - software).

Anyone have a US number to call and see if I can keep a call? (i'd hate to be chatting away here at work for 15-20 minutes).

July 07 2010 at 4:47 PM Report abuse rate up rate down Reply
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