Filed under: Enterprise

Kerio, developers of Kerio Mail Server, announced today that a new version of their powerful enterprise-class collaboration product is now available. Kerio Connect 7, as the product is now called, is a re-branding of the venerable server application that illustrates that the package has gone well beyond just being a mail server.

John Jones of Kerio explained the details of the new release in a recent phone interview with TUAW. Kerio Connect 7 now allows distributed servers to work with one another, making it possible for large enterprises with widely-dispersed facilities to place servers at locations local to each office.

The multiple servers can behave as a single, large server, sharing calendars and global address lists, and users can be easily moved between servers for load balancing. The new release also provides web-based administration tools.

The minimum size group license for Kerio Connect 7 is 5 users, making it possible for small organizations to start out with a power collaboration server, and then scale up as they gain employees. Kerio Connect 7 also supports CardDAV and CalDAV, providing a way for organizations to share address books and calendars. The server is, of course, cross-platform (Mac OS X, Windows, Linux) and works well with all clients including iPhone and Android phones. In addition to running natively, Kerio Connect 7 can be run on a virtual machine under either VMWare or Parallels.

The upgrade is free to customers who have purchased support and maintenance from Kerio, and other pricing for the product can be found on the Kerio website.

In the world of Mac email and collaboration servers, there are some big names -- Apple (of course, with Mac OS X Server's mail and calendaring features), Kerio, and Zimbra. Zimbra Collaboration Suite is a popular and powerful email server and shared calendar for Linux and Mac OS X. The features of ZCS rival and in most cases surpass those of Microsoft Exchange, and did I mention that it runs on Macs?

VMWare announced on Tuesday that they are acquiring Zimbra from Yahoo! Inc. The maker of the popular VMWare Fusion virtualization software for Mac OS X, VMWare has been moving in the direction of providing cloud solutions, and the acquisition of Zimbra fits those plans perfectly.

According to Brian Byun, VP and General Manager of Cloud Services for VMware, "Zimbra is a great example of the type of scalable 'cloud era' solutions that can span smaller, on-premise implementations to the cloud. It will be a building block in an expanding portfolio of solutions that can be offered as a virtual appliance or by a cloud service provider. We are excited to welcome the Zimbra team and community to the VMware family."

The press releases from both companies note that the free Open Source Edition of Zimbra Collaboration Suite will continue being developed in the future.

For management of large Mac deployments, one of the more venerable tools for administrators is Apple Remote Desktop. The application not only provides information on the status of every Mac on a network, but allows admins to push software loads, remotely control machines, and do detailed asset management.

Yesterday, Apple updated Apple Remote Desktop to version 3.3.2. The new update provides better performance in terms of the remote management tools, as well as better overall stability. There's an update (4.21 MB) to the client software (which is part of the OS and enabled in System Preferences), as well as a much larger update to the administrative software (51.41 MB). The updates require Mac OS X 10.6 or later, Mac OS X 10.5.7 or later, or Mac OS X 10.4.11, or the equivalent Mac OS X Server version. The update requires at least Apple Remote Desktop 3.0 to be installed, although there is some limited compatibility with 2.x client software.

So, what's fixed in 3.3.2? Setup is improved, with additional support for clients using Network Address Translation (NAT) and better reliability when new client computers are being authenticated to the admin software. Previous versions had issues with reporting failed software installations, issues with reporting of MacBook Air MAC addresses, and some problems with reliability of reporting systems configured with AirPort. Those issues have been addressed in 3.3.2.

The fix also provides improvements with the remote assistance features, particularly with systems with dual graphics processors or two displays. Mouse cursor tracking while controlling remote systems has been improved, and there's more reliable drag-and-drop file copy to remote Macs. You can download the update at Apple's Support Downloads page, and it is also being delivered via Software Update.

[via Macworld]

LogMeIn, providers of the LogMeIn service for remote control of computers, has opened a public beta of LogMeIn Pro2 for Mac. The company currently provides LogMeIn Free for Mac, as well as LogMeIn Ignition for iPhone [US$29.99, iTunes Link], allowing Mac and iPhone users the ability to securely control remote Macs and PCs from their Apple devices.

LogMeIn Pro2 will be similar in functionality to the existing Windows version. Through the service and software, people can connect to a Mac from a Mac or Windows machine, control it, print documents, and share and transfer files.

Registration is required in order to download the software and set up a remote session on the service, and the developer would like feedback from beta participants. Several beta releases are expected, and registered users will be notified of code updates.

At this time, no pricing is available for the service. The Windows version currently costs US$65 per year, and the Mac beta version is available for free.

[via macnn]

Developers are learning that iPhone users want sophistication and features in their apps, not watered-down functionality. A report in GigaOM shows that not only are companies finding that slimmer isn't better when it comes to apps, but that one company is actually changing their business model based on what they found out about how iPhone users were using their app.

Travel search service Kayak based its first iPhone offering on the assumption that a mobile user would most likely use the app if her flight had been canceled and she needed a replacement reservation. As a result, the initial app didn't have features like flexible date search.

While the Kayak app [free, iTunes link] was very successful for the company, with over 600,000 downloads since February now accounting for 5% of Kayak's search volume, users demanded the full functionality that they found on the company's website.

Kayak went back to the drawing board and recently released version 2.0 of the app, with some major improvements. However, since Kayak is a search engine, iPhone users still end up being pushed to other travel websites, which means that they have to put up with tiny renditions of full pages and non-loading Flash sites. This "concierge" model obviously needed some work for the iPhone client.

The growing movement towards iPhones and other handheld devices becoming laptop replacements has forced a change in Kayak's business model. In 2010, Kayak will introduce an iPhone-friendly wallet system that will give users the chance to book travel from their devices. That wallet will save credit card, frequent flier, and flight preference information. Kayak will use the wallet to enter data into travel provider sites, and then send the users an alert when the booking has been completed. This change, forced by the growing use of iPhones, will most likely be reflected on the main Kayak website as well.

Do you know of any other companies that have had to change their business model because of the success of the iPhone? We'd like to know -- please leave a comment below.

Support continues to grow for the iPhone in the enterprise. TBI Research (subscription required) says Apple's answer to telephony is gaining ground in business, thanks largely to employees and execs grabbing an iPhone for personal use and deciding they just have to have it for work as well.

TBI sees the iPhone having trouble in two of the biggest industries in the US. Government and finance are likely to keep favoring Research in Motion's BlackBerry, though Apple could take enough of the rest of the sectors to make up for what it misses. "The two industries we see as the least likely of switching from Blackberries are Finance and Government," says a TBI research note. "These are huge industries, but they make up only 20% of the total US workforce. That still leaves 80% of the total 150 million US workforce."

Meanwhile TBI sees iPhone adoption ramping-up aggressively in industries such as media, entertainment, hospitality, transportation, and consumer packaged goods.

TBI's report dovetails nicely with a report at the beginning of the month from Deutsche Bank analyst Chris Whitmore. Early in November, Whitmore said he expected to see 2 million iPhones in the enterprise market by the end of this year, giving Apple roughly 7% of the business end of smartphones in the US.

[via MacNN]

This morning, Data Robotics doubled the size of their Drobo storage line with two new products equipped with the proprietary BeyondRAID technology -- the Drobo S and the Drobo Elite.

The Drobo S (at right) is a performance storage device designed to answer the question "Why isn't there a Drobo with an eSATA interface?" Not only does the Drobo S have the eSATA interface that many have requested, but the device is now equipped with an even faster ARM processor for enhanced FireWire 800 connectivity.

Like the DroboPro, the Drobo S can offer protection from two simultaneous drive failures. To do this and still offer a large amount of protected storage capacity, the Drobo S has five drive bays instead of the four on the original device, while still maintaining a small desktop footprint. The dual-drive redundancy option can be switched on or off at any time.

As with the DroboPro, the new member of the Drobo family has self-healing technology built-in. The device constantly examines the blocks and sectors of all drives, and flags questionable areas. By scrubbing the drives, data is only written to "healthy" areas on drives in the array.

Mark Fuccio of Data Robotics told TUAW that the eSATA interface provides data transfer up to 50% faster than what was available with FireWire 800, or about 90 MB per second.

Earlier in 2009, the DroboPro brought even more expandability to the Drobo line with eight available drive bays and an iSCSI (Gigabit Ethernet) interface. While the DroboPro had immediate success in locations with a single server, it couldn't multi-host -- in other words, it couldn't be used by multiple servers simultaneously.

Unboxing the server (sorry, no unboxing movies this time...) unveiled a plastic-wrapped mini Server and the traditional power brick, along with a small box containing Mac OS X 10.6 Server and assorted manuals. While I didn't check for the usual Apple stickers, I did find the server software serial number cards that are essential during the setup process.

There was a bit of a holdup when I discovered that the server came with a mini-DVI to DVI adapter, while I had brought my old VGA display with me. Fortunately, one of the employees on-site had a monitor that was quickly pressed into service, and after plugging in the keyboard, mouse and power, the server quickly booted up.

Apple is marketing the Mac mini Server as "Easy to set up. Easy to run," and they're right on -- to a point.

With the latest jailbreaking code, blacksn0w, now available for Geohot's blackra1n utility, iPhone owners who want to free their favorite smartphone from the constraints of the App Store and the AT&T network may do so. But a recent report by PCWorld / Network World indicates that Apple is hiring a new "sheriff" to lock up the iPhone platform for good. Is this true? Maybe not.

According to the post by Network World blogger John Cox, an Apple corporate website is showing a job posting for an iPhone platform security manager. The manager would lead a team aimed at creating methods for secure booting and installation of the iPhone OS, strengthening the platform's cryptographic services, partitioning and hardening internal security domains, and providing risk analysis of security threats.

The post goes on to breathlessly state that this job posting (which is noted as filling an existing position, not creating a new one) is indicative of Apple's concern that enterprise users might jailbreak and unlock their iPhones. The jailbroken phones would let enterprise users load apps that could "threaten corporate data or back-end Exchange servers," and "unlocking the phone... makes it hard to track, monitor and optimize wireless costs and could open the enterprise to legal problems."

Why is it so important for Apple to crack down on jailbreaking and unlocking? Well, the post says that many enterprises are adopting the iPhone "despite the fact that Apple provides virtually no security or management infrastructure..." That last statement is a bit ridiculous, considering that Apple even provides a series of white papers on exactly how to implement secure, managed iPhone deployments in enterprises.

Perhaps the author has been out the enterprise world for a while, since alterations like jailbreaking and unlocking are forbidden by policy in almost all big businesses that provide their employees with phones. As Mike Rose put it succinctly, "What enterprise user is jailbreaking their phone to use T-Mobile when that means they won't get reimbursed for their cell costs? What enterprise user wants to risk getting cut off from Exchange access?" And what enterprise employee is going to risk his or her good graces with the corporate security team for the sake of being able to run SplatCam or Cycorder on the iPhone?

The post tries to tie the rather innocuous task of filling an open job posting to an attempt by Apple to try to shut off the jailbreak world -- which, if it is doing, isn't necessarily about covering corporate requirements. As long as there are people who want to jailbreak their phones or unlock and move them to a different GSM carrier, hackers will find a way to do it. To us, it appears that Apple is just trying to maintain and improve security for the iPhone platform, something that will benefit all iPhone owners.

There are two kinds of people in the Mac world: those who sometimes need Windows, and those who don't. If you're one of the latter group, feel free to skip the rest of this post.

Parallels 5 for Mac has been released, with Snow Leopard compatibility, Windows 7 support, full support for Aero, including Flip 3D in Windows Vista and 7 & OpenGL 2.1 and a host of other new or improved features. You aren't limited to Windows either; Parallels also adds support for OpenGL 2.1 support for Linux guest operating systems. (Although we're a Mac site, I'm glad to see other OSes getting some development attention too.)

It is a free upgrade for those who purchased version 4 on October 1st, 2009 or later. Others will have to pay $49.99USD to upgrade, or $79.99 for a new license.

Parallels is also offering crossgrade licensing to VMware Fusion 2 users. If you have a license key for Fusion 2, you can get Paralells 5 for the same $49.99 upgrade fee as existing Parallels customers.

If you're new to Parallels, check out their introductory video for an overview of how it works.

If you need Windows to go with your Intel Mac, there are a lot of options: Parallels, VMware Fusion (which also recently released a new version), Boot Camp (although Apple isn't yet supporting Windows 7 in Boot Camp), CrossOver, and if you're willing to do a little more "nerd work" to set it up, you can even set up Windows virtualization for free with Sun's VirtualBox tool (well, "free" plus the cost of Windows).

Parallels and VMware Fusion seem destined to be the dueling "favorite flavors" of Windows virtualization on the Mac like Coke vs. Pepsi or vanilla vs. chocolate. Which is the right one for you? Download a demo and take a look. I own both Parallels and VMware Fusion, and look forward to putting them both through their paces with Windows 7.

Thanks to everyone who sent this in.

Deutsche Bank analyst Chris Whitmore says corporate IT is warming up to the iPhone. In a research note published yesterday das analyst says, "There is growing evidence that the iPhone is making inroads into the Enterprise."

Whitmore thinks Apple will sell 2 million iPhones to big business by the end of the year, some through reimbursements to employees and some through IT department purchases. If those numbers hold, the iPhone will own about 7% of the Enterprise smartphone market in 2009, up from the 2% it controlled in 2008.

What's up with the shift? Whitmore notes four reasons:

• User satisfaction - highlighted by the recent J.D. Power surveys of both consumer and business smartphone users
• Enterprise applications
• The iPhone's level of innovation
• The virtual keyboard - according to Whitmore, the thought that business users have to have a physical keyboard on a smartphone has turned out to be a 'fallacy.'

However, businesspeople might not agree that they don't need a physical keyboard if their first virtual keyboard isn't on an iPhone. UK researcher Canalys has taken a look at touchscreens and future smartphone purchases. The firm finds the ground shifting the touchscreen's way. Of the 3,000 survey respondents in the UK, Germany, and France, 38% say their next phone will have a finger-oriented touchscreen, while 16% say theirs will have a stylus-operated touchscreen.

But a lot of people who have virtual keyboard-only phones miss the physical keys. According to Canalys, 53% of people who own a touchscreen phone say they won't buy another one, though they may have bought the wrong one for them to start. A majority of iPhone and HTC users say they'll keep the virtual keys on their next phones, while less than a third of Sony Ericsson touchscreen phone owners say their next phone won't have buttons.

[via Fortune, The Register]

OK, so it's really just the Snow Leopard Server Multi-City Seminar and not a huge rock band on a world tour, but if you're more interested in servers than following your favorite group, this announcement should get you excited.

Apple's setting up a series of 7 seminars across the country (blissfully ignoring most of the center of the USA except for Chicago) designed to sell IT managers, administrators, server architects, technology coordinators, and anyone else who will listen on the advantages of Snow Leopard Server. The agenda for each seminar includes a hardware and software overview, a discussion of setup, administration, and integration, and information about collaboration and communication with Snow Leopard Server.

For those in the content production world, there will be info about Podcast Producer 2. System Administrators will learn about how scripting can be used to ease their workload, and detailed information about integrating iPhones into the workplace will be presented.

The scheduled stops are:

• Boston, MA / October 27
• New York, NY / October 29
• Seattle, WA / November 17
• Chicago, IL / December 1
• Washington, DC / December 3
• Cupertino, CA / December 8
• Los Angeles, CA / December 10

To reserve a seat for one of the seminar sessions, visit this page on the Apple website.

You may not have heard about the recent loss of data for T-Mobile Sidekick users; after all, this is an Apple-focused site and there probably aren't as many Sidekick owners out there as there are iPhone users. I'll explain the situation, and how it could happen to anyone depending on cloud-based data stores for their mobile devices.

The Sidekick is made and supported by Danger, which since April of 2008 has been owned by Microsoft. As such, all of the personal information on the Sidekicks was stored on servers owned and operated by Microsoft. During the last week, Danger / Microsoft had hired Hitachi to do an upgrade to their Storage Area Network (SAN). That's usually not a problem, as the owner of the data (Microsoft in this case) performs a backup of all the data in case of an issue.

Well, something went wrong, and it appears that Danger / Microsoft did not have a backup in place. The result is a catastrophe for Sidekick users. T-Mobile sent out a statement last week explaining the situation, and placing the blame directly on Microsoft and Danger: "Regrettably, based on Microsoft/Danger's latest recovery assessment of their systems, we must now inform you that personal information stored on your device -- such as contacts, calendar entries, to-do lists or photos -- that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger."

I don't know about you, but when I hear the name "J.D. Power and Associates," I think of customer satisfaction for automobile manufacturers.

The company also does customer satisfaction surveys in a number of other industries, and yesterday they released the 2009 Wireless Consumer Smartphone Satisfaction Survey and the 2009 Wireless Business Smartphone Satisfaction Survey. As you might not expect after all of the commenter griping we see about the iPhone, Apple nabbed the number one spot in customer satisfaction in both the consumer and business surveys.

Out of the box, Apple's Keynote is a gem. The app is intuitive and, like many Apple products, strikes a nice and delicate balance between ease-of-use for novice users and functionality for more advanced power users. While Keynote offers a nice set of built-in themes, there may be times when you want a more customized look -- be it a different resolution, font, background or element or graphic.

To begin, choose an existing theme. Here, I'm choosing to use the default "White" Keynote theme. Then, you'll want to modify the master slides, which is accessible by pulling down the divider adjacent to the "Slides" viewer, or by clicking "View" and selecting "Show Master Slides."