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Filed under: Retail

Filed under: Apple Corporate, Retail

Apple to open 40 to 50 new Apple Stores next year

At a media preview event yesterday designed to create buzz for Apple's newest store opening in Manhattan, Ron Johnston, Apple's senior vice president of retail announced that Apple would be opening 40-50 more Apple retail stores in the coming year.

One focus will be on opening larger stores overall. While this is great news for anybody who has been frustrated by the zoo that is any Apple store on any given day recently (careful what you wish for when you wish for your platform of choice to finally get the market share it needs to ensure continued development), the bulk of these stores will be overseas in cities like Paris, London, and Shanghai.

So if you live in Paris, London, or Shanghai, congratulations! You, too, will have a store you can try to shop in when all you want is a new set of earphones for your iPhone and you can't get anywhere near the display.

Filed under: Retail, Surveys and Polls, iPhone

Gartner: iPhone has 17.1% of worldwide smartphone sales

iPhone sales are up more than 4% from a year ago, while the leading smartphone seller, Nokia, is down 3% from a year ago. That's the word from Gartner Research today as they survey 3rd quarter sales.

According to Gartner research:

Apple's worldwide smartphone share reached 17 per cent as iPhone sales totalled 7 million units in the third quarter of 2009 following the continued rollout of the iPhone 3GS in new countries. Its ASP (average selling price) is holding steady and sales in the fourth quarter should be even stronger as Apple starts selling in China, through one additional carrier in the UK, and in an additional 16 countries.

Sales of Windows smartphones had another quarterly decline, with Windows Mobile 6.5 appearing too late to factor into the accounting.

For a company that was dismissed two years ago for not having any experience in building phones, Apple seems to doing more than just OK. By the same token, the competition from the new Droid from Verizon should keep Apple innovating.

Filed under: Retail

Apple previews Broadway store for press

It's scheduled to open to the public on Saturday morning, but Apple gave a sneak peek of its newest US retail outlet to press and photographers this morning -- no, I wasn't invited, and yes, I did ask nicely.

Gothamist is there
, though, and snapping some snazzy pictures of the grand glass roof and huge sales space. The word that comes to mind is 'dramatic,' and then the next word that comes to mind is 'big.'

How big is this new store? Ron Johnson tells the site that the ground floor could fit eleven of the iconic glass cubes from the 5th Ave store. Yowza. More pictures here from ifoAppleStore cover the store's unveiling.

If you're planning to attend the store opening on Saturday, drop us a line or send in a link to your photos & videos.

Filed under: Hardware, Retail, Rumors, iPod touch

New iPod touch rumors go against the grain of "holiday lineup is set"

Now this is how we like our rumors: Cheap, fast and totally unsubstantiated. Phil Schiller told Gizmodo that Apple's holiday lineup is in place, but the rumor mongers seem not to care. Last week we heard that AT&T was considering an 8GB iPhone 3GS.

The latest speculation to hit is that a new iPod touch will be released before December, according to iPhone Alley. Citing a "reliable source" who couldn't go into details (mmm-hmm), iPhone Alley speculates that it could be the touch with a camera that we all expected several weeks ago.

Given that the iPod is typically updated in September and that some people have already begun holiday shopping (not us, of course), we'd be more than a bit surprised if this happened.

Filed under: Retail, iPhone

Shacking up: iPhone sales plan at RadioShack sparks rally

It's been in the rumor mix for well over a year now, first popping up in connection with the iPhones-at-Walmart & Best Buy deal, but now the cat is out of the bag and rummaging around in the shelves full of diodes, UHF antennas and talking robots: late last Friday, RadioShack announced that it would begin selling the iPhone in a few NYC and Dallas stores in time for the holiday shopping rush, with wider availability to begin in 2010.

While the addition of another retail outlet to the mix of stores (including AT&T and Apple's own operations) that carry the iPhone may not do a whole lot for general availability of the device -- frankly, if you can't find an iPhone 3GS near where you are, you can get one online in a jiffy -- it certainly did a lot for RadioShack's investors. The stock was up over 14% on the first trading day since the announcement, with analysts suggesting that the presence of the iPhone may help to drive up in-store traffic for the Shack during the busy holiday season and year-round.

Let's think about that for a second. Just having the iPhone in the shop for shoppers to fondle, nuzzle and take home as their very own is considered, in the eyes of the market, a material advantage for an electronics chain with nearly 5,000 US stores.

You've come a long way, baby.

Filed under: Hardware, Retail, Odds and ends, Apple, Holidays

Apple introduces reserve and pick-up

As a guy who likes shopping online, but who still appreciates the act of going into a retail store for big purchases, I love this news. Apple has introduced a "Reserve and Pick-up" service for the holiday season.

The name is a little unwieldy, but it gets the point across. You go onto the Apple web site to find what you want, click to reserve the product at a nearby Apple Store, and then go to the store and pick up the goods while you're doing your holiday shopping between December 15 to 24.

For many folks, this might seem awkward -- why not just buy the product online and get it shipped, or just go to the store and buy it? For guys like me, it's perfect -- all of the convenience of choosing a product online, with the added bonus of being able to check out the retail store during the holidays.

iLounge notes that there's no AppleTV on the list, so if you were planning to pick one up as a gift, you'll have to go a more traditional route. There's also no way to actually reserve an iPhone. Instead, you're told to get an iPhone gift card to give to some lucky recipient. Nevertheless, I like the idea of reserve and pick-up, an interesting mix of online shopping and in-store purchasing for the holiday season. It's Apple take-out.

Filed under: Apple Corporate, Retail

Apple Store Carrousel du Louvre opens today

Apple typically opens retail stores in high-end shopping areas, and this one is as high-end as it gets.

Beneath the great glass pyramid that marks the entrance to the Louvre Museum in Paris is Carrousel du Louvre, home to shops, a gourmet food court, exhibition space and, as of this Saturday, an Apple Store. This will be the first Apple Store in Paris and in France. Another Apple Store is poised to open in the seaside town of Montpellier next Saturday.

This location has the now iconic glass spiral staircase that's featured in other flagship stores and two levels total. If you can't visit Apple Store Carrousel du Louvre this weekend, check out the photos and coverage from ifoAppleStore as well as these photos on Flickr. C'est Magnifique!

Also notable this week is the new Musee du Louvre app that's available for free from the App Store [iTunes link]. Coincidentally, of course.

Filed under: Hardware, Retail, iPod touch

A look at Apple's iPod touch-based EasyPay system

Last week, we learned that Apple would be revamping some US retail stores, including a new iPod touch-based point-of-sale (POS) system. A new scanner accessory allows Apple to replace the old Windows CE-based sales handhelds.

Gary Allen of ifoAppleStore has given AppleInsider an exclusive look at the thing, and it's pretty cool (that is, if retail hardware is your bag). It's an iPod touch with a magnetic stripe reader, a barcode scanner and Apple's proprietary payment-processing software. The iPod rests inside what AppleInsider calls a "slip-on shell" that plugs into the dock connector; it includes its own battery to power the two scanning peripherals.

Apple Store employees will use the devices to accept purchases made with credit cards, debit cards and cash; they can even make returns and activate a new iPhone.

It looks like a clever device. If you see one in the store (or if you use one), tell us what you can.

[Via The Apple Blog]

Filed under: Apple Corporate, Retail

First Apple Store set to open in Philadelphia

Last night Philadelphia's baseball fans had something to cheer about, and soon her Apple fans will, too. After years of waiting, an Apple Store is finally set to open within the city itself at 1607 Walnut Street.

Probably.

It's not set in stone yet, as the proposed design is yet to go before the city's Art Commission. Let's hope Apple has a better time of it than they did in Boston, where Boston's Back Bay Architectural Commission had trouble approving the Boylston Street store's design.

By contrast,
The Art Commission's executive director, William Burke, seems enthused, telling Metro, "...[Apple is] going to clean all that off and purify the design. It's a nice building that contributes to the character of the street."

The store currently closest to Philly is the Ardmore Apple Store. Other than that, you've got to go out to Jersey.

[Via MacNN]

Filed under: Retail, iPhone, Jailbreak/pwnage

Will Canada's iPhone be unlocked?

The iPhone is slowly making it's way around the world. In Canada, there are now four major carriers that support the device: Rogers, Fido, Telus and Bell. So how will Apple continue to stock and support the iPhone with that many carriers? That's where the story get's interesting.

According to iPhoneInCanada.ca, to make stocking and inventory easier, the iPhones in Apple's Canadian retail stores will arrive completely unlocked without any SIM card. Once a carrier is chosen and a SIM card is placed in the device, it will then be locked to that carrier. So what happens if you put in a SIM card from a carrier other than the four in Canada? The simple answer: we have no idea!

While we're not entirely sure what this means, it does present some interesting ideas. The Canadian iPhones could only recognize the four possible carrier's SIM cards, but may also be entirely unlocked. It'll be interesting to see how people that want to use the iPhone on unsupported carriers will take this news.

Filed under: Retail, Apple

I went to an Apple Store on Halloween and they gave me... a bookmark

Several TUAW readers have tipped us to the fact that many Apple Stores were in the Halloween spirit last night, handing out treats for ghouls, goblins, and Mac nerds who wandered by.

However, it sounds like Apple was playing the anonymous homeowner to Charlie Brown, who always got a rock instead of candy in his bag. The Apple Stores were not giving out sugary treats to the tots with their parents in tow, but they did get bookmarks. Yay.

The bookmarks are pretty cool, though. Printed in a beautiful turquoise color, the iPod nano-sized bookmarks have magnets on the inside tips so you can fold them around a page and they'll stick. Apple design savvy strikes again!

Apple fans apparently "ate up" the bookmarks; the post on iPhone Savior mentioned that one store was out of them by 7:30 PM. I'm thinking that we should use Apple's use of a bookmark as a giveaway as a hint about the legendary iTablet / ebook reader...

What do you think Apple should have given out to the costumed crowds last night instead of bookmarks? Leave your comments below.

[via iPhone Savior]

Filed under: Retail, Apple

Think those warranty parts are new? Think again

We received a question from one of our readers earlier this week that made me cringe, cower in fear, and heavily debate posting the answer. He had just been to the Genius Bar and they had replaced his under-warranty iPhone for a hardware issue. He then asked us what the quality of said iPhone would be; is it new or refurbished, and will it be a problem in the future?

Having spent time working behind the Genius Bar, as a technician at an Apple Authorized Service Provider, and now as the owner of my own repair shop in Denver... I know the history of the replacement parts and where they come from. If you have been involved with Apple repairs, you will probably know what I'm reluctant to tell you. If you are merely a consumer, prepare to be disappointed.

The vast majority of parts that Apple ships to repair centers are what they consider "re-manufactured." As a Genius, I was coached to explain that process when we were asked where the parts came from. Customers would always respond with, "Wait, so you're giving me a refurbished iPhone?"

I was told to say no, and to follow it by saying, "re-manufactured parts or products are different than refurbished. Someone may have used your device before you if it's a refurbished product... but in the re-manufacturing process, Apple uses known-good parts and builds new units out of them." So, they added a fake, nonsensical name to pretend that their parts or products weren't refurbished.

What does this mean? The iPhone that you just received looks new on the outside because it has new glass, a new case, new battery... but the rest of the device is fair game for refurbished parts. The logic board, audio assembly, LCD, pretty much anything else on the inside that isn't visible from the exterior could be from another person's iPhone. I'm not saying that every part is used, every time... they'll use new parts if that's what they have in stock. But if they have working used parts, they won't hesitate to put them in your replacement iPhone. There is usually one scenario that will allot for a new replacement: if you purchased your device less than 14 days ago. In that case, they have the ability to do a POS (Point of Sale) swap instead of a repair. Any swap outside of 14 days needs a very good explanation and a manager's approval.

This doesn't just apply to iPhones and iPods; it actually applies to any part they put into your Apple product. The logic board they put into your MacBook Pro: refurbished. The optical drive they put into your iMac: refurbished. The DC-In Board they put into your PowerBook G4: refurbished. There are many, many parts out there that Apple will happily replace for you, but beware -- it's probably not new. Re-manufactured is no different than refurbished.

If you look at it from the environmental aspect, I have to give Apple some respect for repairing broken parts instead of just tossing them in the dump. Still, that doesn't mean that I -- as a consumer -- want someone's "fixed" two-year-old logic board going into my computer. At this point, though, I don't have much of a choice.

Filed under: Retail, Apple, Found Footage

Men in kilts: video from the Aberdeen, Scotland Apple Store opening


TUAW fan George sent us a link to some video he shot earlier today at the grand opening of the Apple Store Union Square in Aberdeen, Scotland.

The video is fun; not only is there the usual high-fiving and applause as customers enter the new store, but one of the Apple employees is wearing a kilt and there was a kilted piper entertaining the folks in line.

In other Apple Store news, reader Christophe pointed us to exclusive photos on Macgeneration of the interior of the new Louvre store in Paris, France, which is scheduled to open on November 7th, 2009. That store will be the first Apple Store in France.

Apple's plans to dominate the European computer and consumer electronics market continue to bear watching, as these new Apple Stores are bound to increase international sales to impressive new levels.

Filed under: Apple Corporate, Retail, Holidays

Apple to bring changes to retail stores

As the holiday season brings additional shoppers to Apple's retail stores, they'll be making changes to ensure a pleasant experience for the new customers, ifoAppleStore reports.

First, they're going to ditch the color-coded Starfleet uniform T-shirts, which shoppers have found confusing. Instead, all employees will wear the same color. Next, the handheld checkout devices will be swapped out for specially-equipped iPod touches. A new scanner accessory will interact with point-of-sale software on the iPods. Best of all, employees will be able to accept cash from customers right where the stand, eliminating the often time-consuming walk to the cash register.

Watch for these changes at an Apple Store near you.

Filed under: Apple Corporate, Hardware, Retail

Phil Schiller: Holiday lineup in place

It's now safe to shop for Apple products without fear of getting burned by a last-minute release, at least for the next few months. Apple's senior VP of Worldwide Product Marketing, Phil Schiller, told Gizmodo today that "... the holiday lineup is set." Apple typically does this in late autumn to simply let customers know that it's safe to start spending money.

Gizmodo notes that they originally stated, "No more Apple products this year," but they subsequently received a call from Apple asking (by "asking" we mean "telling" ) them to use the language, "The holiday lineup is set." Conspiracy theorists will say that means there could be new stuff still in the pipe, but we think it's just meant to get people in a shopping mood.

[Via The Loop]

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