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Filed under: Retail

Filed under: Hardware, Retail, Odds and ends, Apple, Holidays

Apple introduces reserve and pick-up

As a guy who likes shopping online, but who still appreciates the act of going into a retail store for big purchases, I love this news. Apple has introduced a "Reserve and Pick-up" service for the holiday season.

The name is a little unwieldy, but it gets the point across. You go onto the Apple web site to find what you want, click to reserve the product at a nearby Apple Store, and then go to the store and pick up the goods while you're doing your holiday shopping between December 15 to 24.

For many folks, this might seem awkward -- why not just buy the product online and get it shipped, or just go to the store and buy it? For guys like me, it's perfect -- all of the convenience of choosing a product online, with the added bonus of being able to check out the retail store during the holidays.

iLounge notes that there's no AppleTV on the list, so if you were planning to pick one up as a gift, you'll have to go a more traditional route. There's also no way to actually reserve an iPhone. Instead, you're told to get an iPhone gift card to give to some lucky recipient. Nevertheless, I like the idea of reserve and pick-up, an interesting mix of online shopping and in-store purchasing for the holiday season. It's Apple take-out.

Filed under: Apple Corporate, Retail

Apple Store Carrousel du Louvre opens today

Apple typically opens retail stores in high-end shopping areas, and this one is as high-end as it gets.

Beneath the great glass pyramid that marks the entrance to the Louvre Museum in Paris is Carrousel du Louvre, home to shops, a gourmet food court, exhibition space and, as of this Saturday, an Apple Store. This will be the first Apple Store in Paris and in France. Another Apple Store is poised to open in the seaside town of Montpellier next Saturday.

This location has the now iconic glass spiral staircase that's featured in other flagship stores and two levels total. If you can't visit Apple Store Carrousel du Louvre this weekend, check out the photos and coverage from ifoAppleStore as well as these photos on Flickr. C'est Magnifique!

Also notable this week is the new Musee du Louvre app that's available for free from the App Store [iTunes link]. Coincidentally, of course.

Filed under: Hardware, Retail, iPod touch

A look at Apple's iPod touch-based EasyPay system

Last week, we learned that Apple would be revamping some US retail stores, including a new iPod touch-based point-of-sale (POS) system. A new scanner accessory allows Apple to replace the old Windows CE-based sales handhelds.

Gary Allen of ifoAppleStore has given AppleInsider an exclusive look at the thing, and it's pretty cool (that is, if retail hardware is your bag). It's an iPod touch with a magnetic stripe reader, a barcode scanner and Apple's proprietary payment-processing software. The iPod rests inside what AppleInsider calls a "slip-on shell" that plugs into the dock connector; it includes its own battery to power the two scanning peripherals.

Apple Store employees will use the devices to accept purchases made with credit cards, debit cards and cash; they can even make returns and activate a new iPhone.

It looks like a clever device. If you see one in the store (or if you use one), tell us what you can.

[Via The Apple Blog]

Filed under: Apple Corporate, Retail

First Apple Store set to open in Philadelphia

Last night Philadelphia's baseball fans had something to cheer about, and soon her Apple fans will, too. After years of waiting, an Apple Store is finally set to open within the city itself at 1607 Walnut Street.

Probably.

It's not set in stone yet, as the proposed design is yet to go before the city's Art Commission. Let's hope Apple has a better time of it than they did in Boston, where Boston's Back Bay Architectural Commission had trouble approving the Boylston Street store's design.

By contrast,
The Art Commission's executive director, William Burke, seems enthused, telling Metro, "...[Apple is] going to clean all that off and purify the design. It's a nice building that contributes to the character of the street."

The store currently closest to Philly is the Ardmore Apple Store. Other than that, you've got to go out to Jersey.

[Via MacNN]

Filed under: Retail, iPhone, Jailbreak/pwnage

Will Canada's iPhone be unlocked?

The iPhone is slowly making it's way around the world. In Canada, there are now four major carriers that support the device: Rogers, Fido, Telus and Bell. So how will Apple continue to stock and support the iPhone with that many carriers? That's where the story get's interesting.

According to iPhoneInCanada.ca, to make stocking and inventory easier, the iPhones in Apple's Canadian retail stores will arrive completely unlocked without any SIM card. Once a carrier is chosen and a SIM card is placed in the device, it will then be locked to that carrier. So what happens if you put in a SIM card from a carrier other than the four in Canada? The simple answer: we have no idea!

While we're not entirely sure what this means, it does present some interesting ideas. The Canadian iPhones could only recognize the four possible carrier's SIM cards, but may also be entirely unlocked. It'll be interesting to see how people that want to use the iPhone on unsupported carriers will take this news.

Filed under: Retail, Apple

I went to an Apple Store on Halloween and they gave me... a bookmark

Several TUAW readers have tipped us to the fact that many Apple Stores were in the Halloween spirit last night, handing out treats for ghouls, goblins, and Mac nerds who wandered by.

However, it sounds like Apple was playing the anonymous homeowner to Charlie Brown, who always got a rock instead of candy in his bag. The Apple Stores were not giving out sugary treats to the tots with their parents in tow, but they did get bookmarks. Yay.

The bookmarks are pretty cool, though. Printed in a beautiful turquoise color, the iPod nano-sized bookmarks have magnets on the inside tips so you can fold them around a page and they'll stick. Apple design savvy strikes again!

Apple fans apparently "ate up" the bookmarks; the post on iPhone Savior mentioned that one store was out of them by 7:30 PM. I'm thinking that we should use Apple's use of a bookmark as a giveaway as a hint about the legendary iTablet / ebook reader...

What do you think Apple should have given out to the costumed crowds last night instead of bookmarks? Leave your comments below.

[via iPhone Savior]

Filed under: Retail, Apple

Think those warranty parts are new? Think again

We received a question from one of our readers earlier this week that made me cringe, cower in fear, and heavily debate posting the answer. He had just been to the Genius Bar and they had replaced his under-warranty iPhone for a hardware issue. He then asked us what the quality of said iPhone would be; is it new or refurbished, and will it be a problem in the future?

Having spent time working behind the Genius Bar, as a technician at an Apple Authorized Service Provider, and now as the owner of my own repair shop in Denver... I know the history of the replacement parts and where they come from. If you have been involved with Apple repairs, you will probably know what I'm reluctant to tell you. If you are merely a consumer, prepare to be disappointed.

The vast majority of parts that Apple ships to repair centers are what they consider "re-manufactured." As a Genius, I was coached to explain that process when we were asked where the parts came from. Customers would always respond with, "Wait, so you're giving me a refurbished iPhone?"

I was told to say no, and to follow it by saying, "re-manufactured parts or products are different than refurbished. Someone may have used your device before you if it's a refurbished product... but in the re-manufacturing process, Apple uses known-good parts and builds new units out of them." So, they added a fake, nonsensical name to pretend that their parts or products weren't refurbished.

What does this mean? The iPhone that you just received looks new on the outside because it has new glass, a new case, new battery... but the rest of the device is fair game for refurbished parts. The logic board, audio assembly, LCD, pretty much anything else on the inside that isn't visible from the exterior could be from another person's iPhone. I'm not saying that every part is used, every time... they'll use new parts if that's what they have in stock. But if they have working used parts, they won't hesitate to put them in your replacement iPhone. There is usually one scenario that will allot for a new replacement: if you purchased your device less than 14 days ago. In that case, they have the ability to do a POS (Point of Sale) swap instead of a repair. Any swap outside of 14 days needs a very good explanation and a manager's approval.

This doesn't just apply to iPhones and iPods; it actually applies to any part they put into your Apple product. The logic board they put into your MacBook Pro: refurbished. The optical drive they put into your iMac: refurbished. The DC-In Board they put into your PowerBook G4: refurbished. There are many, many parts out there that Apple will happily replace for you, but beware -- it's probably not new. Re-manufactured is no different than refurbished.

If you look at it from the environmental aspect, I have to give Apple some respect for repairing broken parts instead of just tossing them in the dump. Still, that doesn't mean that I -- as a consumer -- want someone's "fixed" two-year-old logic board going into my computer. At this point, though, I don't have much of a choice.

Filed under: Retail, Apple, Found Footage

Men in kilts: video from the Aberdeen, Scotland Apple Store opening


TUAW fan George sent us a link to some video he shot earlier today at the grand opening of the Apple Store Union Square in Aberdeen, Scotland.

The video is fun; not only is there the usual high-fiving and applause as customers enter the new store, but one of the Apple employees is wearing a kilt and there was a kilted piper entertaining the folks in line.

In other Apple Store news, reader Christophe pointed us to exclusive photos on Macgeneration of the interior of the new Louvre store in Paris, France, which is scheduled to open on November 7th, 2009. That store will be the first Apple Store in France.

Apple's plans to dominate the European computer and consumer electronics market continue to bear watching, as these new Apple Stores are bound to increase international sales to impressive new levels.

Filed under: Apple Corporate, Retail, Holidays

Apple to bring changes to retail stores

As the holiday season brings additional shoppers to Apple's retail stores, they'll be making changes to ensure a pleasant experience for the new customers, ifoAppleStore reports.

First, they're going to ditch the color-coded Starfleet uniform T-shirts, which shoppers have found confusing. Instead, all employees will wear the same color. Next, the handheld checkout devices will be swapped out for specially-equipped iPod touches. A new scanner accessory will interact with point-of-sale software on the iPods. Best of all, employees will be able to accept cash from customers right where the stand, eliminating the often time-consuming walk to the cash register.

Watch for these changes at an Apple Store near you.

Filed under: Apple Corporate, Hardware, Retail

Phil Schiller: Holiday lineup in place

It's now safe to shop for Apple products without fear of getting burned by a last-minute release, at least for the next few months. Apple's senior VP of Worldwide Product Marketing, Phil Schiller, told Gizmodo today that "... the holiday lineup is set." Apple typically does this in late autumn to simply let customers know that it's safe to start spending money.

Gizmodo notes that they originally stated, "No more Apple products this year," but they subsequently received a call from Apple asking (by "asking" we mean "telling" ) them to use the language, "The holiday lineup is set." Conspiracy theorists will say that means there could be new stuff still in the pipe, but we think it's just meant to get people in a shopping mood.

[Via The Loop]

Filed under: Analysis / Opinion, Retail, Odds and ends, Deals

Apple will spend $4 million to renovate Chicago's North/Halsted triangle

Technically, I've now moved away from Chicago and am living in Los Angeles, but that doesn't mean I'm not still following the brand new Apple store being built at the intersection of North and Halsted in Chicago -- not only is that my old stomping grounds (I used to be a manager at that Borders), but hearing about and seeing the old place makes me a little nostalgic for that toddlin' town I left only a month and a half or so ago. And there's good news for Chicagoans just south of that Clybourne Corridor neighborhood. Apple will be spending a cool $4 million to redevelop the entire triangle, including that dirty old Red Line station sitting there as well (you can't tell, but the pic above is the old gas station that used to be there, with the train station in the background.

In exchange (c'mon, this is Chicago, you didn't think they'd be doing it for free, did you?), Apple gets first naming rights for the station ("iStop" jumps to mind), as well as the chance at advertising in there for 10 years to come, with four more five-year options. But even with those conditions, this is actually great news for that whole area -- it's been on the cusp of getting really busy (it's just a city block north of the old derelict Cabrini Green neighborhood) for a while now, and an Apple store with a brand new El stop certainly won't hurt. I'll have to make sure and take a trip back -- they're saying the triangular store could be open as soon as Fall 2010. There's an excellent Italian place just under the Brown line track across from the Steppenwolf just north on Halsted, too. Ah, memories.

Filed under: Analysis / Opinion, Retail, Found Footage

Microsoft retail store opening in AZ copies freely from Apple Stores


The day is Thursday, October 22nd. You're in Scottsdale, Arizona, and you walk into a brand new store being opened by a multinational corporation that produces technology products, including popular operating systems for computers and mobile phones, music/media players, and 'cloud' email and storage services for consumers.

As you walk into the store, employees in brightly-colored t-shirts cheer and applaud. The store is spacious, with large wooden tables placed far enough apart that the opening-day crowd, standing on a hardwood floor, isn't packed into the place. At the back of the store is an "Answer Bar," where you can ask questions about the operating system on your computer.

No, Apple didn't open a new Apple Store in Scottsdale on the 22nd. Instead, this was the opening of the first Microsoft Store. As expected, the stores draw heavily on the highly successful Apple Store concept; the stores are opening near Apple Stores, the former real estate chief for Apple (George Blankenship) was hired to consult on location and placement of the stores, and Microsoft has even attempted to hire away Apple Store managers to run their retail outlets.

The personal shoppers are a blatant rip-off of Apple's Concierge concept, and Personal Training is an echo of Apple's One-to-One training. The Microsoft Store website has similarities to the pages for individual Apple Stores, down to a scrolling list of in-store classes and events (the list for the Scottsdale store is empty at this time).

It's fascinating to see that Microsoft has decided to copycat the Apple Store concept, but it remains to be seen if the execution will be as successful for Microsoft as it has been for Apple.

[via MacRumors]

Filed under: Hardware, Peripherals, Retail, iMac, Apple, Mac mini, MacBook

The Apple Store Online is back, so what's different?

Today, as is frequently the case, the Apple Store Online was taken down and modified to feature new goodies from our favorite fruit-flavored technology company. Now that the store is back up and ready for your ordering pleasure, what's changed?

Well, Apple introduced a whole slew of new and updated products today. Here's the highlights of what's new and different at the store:

New iMac - Revamped to include, among other new features, LED-Backlit screens, dual core and quad core processors and up to 16GB of memory.

New MacBook
- Entry level MacBook redesigned to feature unibody enclosure, built-in battery and LED-Backlit screen.

New Mac mini - Revised to include more memory, larger hard drives and with a special "Server" version featuring dual 500GB hard drives and Snow Leopard Server.

New "Magic" Mouse - Gone is the trackball, replaced by a seamless top-shell design that acts as one button or two, It also features a Multi-Touch surface with gesture support.

New Apple Remote - Not as exciting as new Macs but still, kinda cool if you like to control your Macs, um, remotely.

Other items of note reflected in the new products today include the removal of Firewire 400 from all Macs and the removal of the last Mac with a replaceable battery. End of an era folks, end of an era.

Be sure to keep it right here at TUAW all day for in-depth reports on all of today's Apple announcements.

Filed under: Analysis / Opinion, Hardware, Retail, Odds and ends, iPhone, iPod touch

What do you do after you start Twitter? Invent a credit card reader.

If you were Jack Dorsey, one of the co-founders and current chairman of Twitter, you'd want to think about something else big to follow up on your huge success.

While it doesn't sound like anything groundbreaking, Dorsey's new company Square is developing a tiny white cube (see photo above) that plugs into the headphone jack on either an iPhone or iPod touch. The cube is a credit card reader, something missing from all of those credit card apps currently in the iTunes App Store.

The Square iPhone Payment System consists of the reader and an app. After a card swipe, the customer uses a finger to sign the iPod touch or iPhone, one of the participants in the transaction enters the customer's email address, and a receipt with the location of the transaction, the signature, and other standard information is emailed to the customer.

While most online journalists are anticipating that this device and software are going to be used in retail (can you say Apple Store?), I think Dorsey has bigger ideas - let's face it, the guy doesn't think small. So why not make it possible for anyone with an iPhone or iPod touch to be able to accept credit cards for payments? Word has it that the card reader's manufacturing price will be as low as US$0.40, which means that Square could give away the readers and still make money on the transaction fees.

[via Engadget]

Filed under: Retail, Apple

Apple Store opening this Saturday in Manhasset, NY

The population of Apple Stores in the state of New York will grow by one this Saturday, October 17th. Apple is opening the new Manhasset location on Long Island, about 15 miles east of LaGuardia International Airport.

This will be Apple's 14th store in the Empire State, and will have all of the typical features found at the stores -- the Genius Bar, T-shirted employees, an iPhone Activation Zone, and tables full of your favorite Apple toys. Of course, you can always hang out at the store for the free Wi-Fi and genial atmosphere; we're all expecting our very own David Winograd to be a constant fixture at the store.

We always love to see photos or video from Apple Store openings, so if you're there on Saturday at 10 AM ET and happen to get us some good shots, be sure to upload your work of art to tuaw.tumblr.com.

Tip of the Day

F11 moves all your windows off the screen so you can quickly glance at your desktop. F10 shows you every open window in an application. F9 shows every open window for every application that isn't hidden or in the dock.


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