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Filed under: Surveys and Polls

Filed under: Apple Corporate, Internet, Surveys and Polls

Apple blows past other hardware web sites in May

Wow. It isn't even close. Apple blew by HP, Dell and even MagicJack (!) with the most visits to a website in May. According to the people who compile such statistics at Nielsen, Apple drew 55.7 million unique viewers, more than double what next ranked HP did. Much of that may have been driven by anticipation of the new iPhone. Here's the chart.



Also interesting is that Nielsen computes the average visitor stayed on the Apple site an average of 1 hour and 14 minutes. That's a lot of reading and watching demo videos.

Nielsen also took a look at blog mentions of the iPhone in early June, and the numbers are pretty striking there too. You can see the peak as the release date approached, with another peak on release day June 19.



They say if people are talking about you it's a good thing. By that measure things are really great at Apple.

Filed under: Hardware, Portables, Surveys and Polls, Macbook Pro, MacBook, MacBook Air

Consumer Reports still hearts Macs

Consumer Reports continues to shower praise on all things Apple it seems. In a report in the June issue, the Magazine says Apple won the top three places in the 13 inch laptop derby. The unibody MacBook was in first place, followed by the MacBook Air, with the white plastic MacBook in a solid third place.

CR also named the 15-inch MacBook Pro as top laptop in the 14- to 16-inch group, and the 17-inch MacBook Pro walked off with the honors in the 17- to 18-inch category. The HP Pavilion publicized in the first Laptop Hunters ad from Microsoft came in 4th in the category behind Dell and Lenovo laptops. The Sony VAIO FW370 that was the star of the 3rd Microsoft ad came in 5th in the 14- to 16-inch category.

Apple also took the honors for best in tech support.

This won't bring smiles to the folks in Redmond, who are going all out to convince people that Apple computers are not a good value. It should be noted that none of the Apple laptops were rated a best buy, but they all scored the highest in each category and were recommended by the magazine. Of course Apple has repeatedly said they are not trying to win on price, but on quality, and Consumer Reports seems to accept that as the case.

I generally don't put a lot of stock in CR for some of its testing, but these high ratings for Apple laptops are just one of a continuing chorus of approval from the press and generally happy Mac owners.

Filed under: Odds and ends, Surveys and Polls, iPhone

J.D. Power says iPhone tops smartphone ratings

Given all the other good publicity the iPhone has been getting, it won't come as any great surprise that the J.D. Power survey released today says:

Apple ranks highest among smartphone manufacturers with a score of 791, performing particularly well in ease of operation, operating system, features and physical design. LG (772) and Samsung (759) follow Apple in the rankings.

Other interesting findings are that smartphone users send an average of 17 emails a day, and 82 percent report that they use things like address books and to-do lists to stay better organized.

The survey included 2,648 smartphone users who owned their phone for less than 2 years. In general, smartphone users are increasingly satisfied with their purchase, compared to prior surveys. Users queried listed these attributes they wanted in a smartphone, in order of desirability: ease of operation, operating system, features, physical design and battery function.

Filed under: Retail, Surveys and Polls, Holidays

Apple ranked #4 among online retailers

A holiday survey of shopper satisfaction with e-retailers ranked Apple as number 4, with 78% of customers pleased with purchases made on the Apple website. The survey was conducted by ForeSee Results and FGI Research.

Only two online retailers scored above 80 percent, with Amazon and Netflix tied at 84%. QVC.com ranked third. The survey is intended to be predictive for how companies will do in 2009. Retailers losing some customer confidence included Circuit City, Gap, Home Depot, HSN, Neiman Marcus, and Overstock.com.

Larry Freed, President and CEO of ForeSee Results, said that too many e-retailers aren't paying attention to metrics like customer satisfaction and he said "that's just not playing to win in this economy."

Apple is down 1% from last year's rankings. In general, Apple does very well in surveys that measure customer loyalty, product reliability, and service and support.

2009 could be a tough year for brick and mortar and online retailers, so every little bit of customer pleasure really helps translate into sales.

Filed under: Analysis / Opinion, Hardware, Odds and ends, Internet, Surveys and Polls, iPhone

Social networking getting bigger on mobile phones

This is a big duh to anyone (like me) who's switched to a smartphone within the last year or so, but according to "new research" (I've never heard of them either), social networking applications and websites are blowing up on mobile phones, including none other than the iPhone.

Things are going both ways -- social networks are reaching out to mobile users with mobile versions of their sites and device-specific applications, and mobile phones are reaching back by allowing quick and easy ways to take pictures or upload text or video. That dude on his phone in the bar next to you is just as likely to be texting his entire network as he is texting that friend he's waiting for.

The end of The Guardian's article about this notes that search is up on mobile phones, too. Throw one more tick on the list of ways the iPhone has influenced how, when, and where we're using the Internet on our phones.

[via textually]

Filed under: iPod Family, Odds and ends, Surveys and Polls

TUAW Poll: What's your favorite nano-chromatic color?

nano chromatic
Apple gave us a juicy spectrum of colors yesterday with the new iPod nano, and I find myself wondering which color I'd buy. I really like the green and yellow, simply because they're bright, happy colors. I also like the Denver Broncos (or is it University of Texas?) orange and the Colorado Rockies purple. The (PRODUCT)RED Special Edition makes a statement.

Probably because I'm working on a lack of sleep, I thought it would be interesting to see what the favorite "nano-chromatic" color of TUAW readers is. Take our poll, and let us know why you picked your favorite color.

What's your favorite nano-chromatic color?



Filed under: Analysis / Opinion, Hardware, Surveys and Polls, iPhone

Wired iPhone reception survey results


Wired has published the results of the iPhone reception survey they were running, and clearly Antarctica needs way more coverage. But they also pulled a lot of useful data out of places where people actually live, and it probably doesn't surprise you.

3G performance is slow almost all over, especially in cities where the 3G service is getting overloaded. If you want to have fast speeds, hang out in Germany and the Netherlands -- those folks had the fastest speeds (and it's no coincidence that the 3G network there has three extra development years on its American counterpart). The worst reception is apparently in Australia, as Optus and Virgin users had their iPhones chugging along at just 759 Kbps.

What can we draw from this? Just like those Swedish scientists told us, it's the service, not the phone. But you know what Mark Twain said about statistics, so just in case you want to draw your own conclusions, Wired has kindly made a Google Spreadsheet of all the data available to anyone who wants it. Anyone want to try putting together that heatmap?

Filed under: Analysis / Opinion, Hardware, Portables, PowerBook, Surveys and Polls, Macbook Pro, MacBook

Poll: Would you buy a 12" MacBook Pro?

Up until a few years ago, I had a 12" PowerBook G4 that I absolutely loved. It was truly portable (although the screen was a bit on the small side for me), relatively fast, and lightweight. Many of my consulting clients have asked if Apple had plans to replace the 12" PowerBook with a MacBook or MacBook Pro in the same form factor, but I've pointed them towards the 13" MacBook or MacBook Air instead.

There's still a vocal group of former PowerBook G4 users who would like to see Apple come out with a new MacBook Pro -- complete with SuperDrive, Intel Core 2 Duo processor, and Multi-Touch trackpad -- in that tiny 12" PowerBook case. If you're in their camp, visit and participate in the MBP12.com forum and add your voice to the people clamoring for a small, powerful MacBook Pro.

Do you think a 12" MacBook Pro would be a winner in the market? Take our poll!

Want a 12-inch MacBook Pro?



[Via christopherprice.net]

Filed under: Surveys and Polls, Leopard

Reader Survey: Leopard the (bad) little things

Okay so now I want to turn the tables. We just posted on the good little things in Leopard. Now I want to focus on the bad or annoying little things. What are the niggling little things that make your time in Leopard less enjoyable? As before, I'll get you started with a few of mine.
  • Network mounts in the Finder sidebar are now in the SHARED submenu. This means an extra click to browse the network mount vs. Tiger.
  • The dynamic Dock folder icon in stacks. I find this to be especially asinine. The folder icon for stacks in the Dock changes to reflect the first item in the stack. This can be especially confusing when all you stacks now look the same because they all have sub-folders in them.
  • Because of the translucency, text in the menubar is no longer anti-aliased. This means that my MenuCalendarClock date and time looks worse than in Tiger.
  • Spaces isn't smart enough. It will sometimes pull you into a space you don't want to be in because of a dialog sheet.
Okay, so there are a few to get you started. What are your little Leopard annoyances?

Filed under: Surveys and Polls, Leopard

Reader Survey: Leopard the (good) little things

Okay, we've all had a chance to play around with Leopard for a while, so I thought it was now a good time to take a step back and ask: what are the little things that you really like about Leopard? I'm not talking about the headline new features: Time Machine, Quick Look, etc. Rather, I'm interested in the little features that make Leopard a bit better than Tiger.

I want to focus on the good for this post. We'll get to the niggling Leopard annoyances in a separate post. To get us started I thought I'd throw out a few of my favorites. Remember these are not the best or most important new features in Leopard, just little things that make me glad I upgraded.
  • The Finder permissions editor. The permissions editing interface is updated and improved.
  • The Print sheet. The full print sheet with integrated preview is nicer than Tiger's
  • The network mount bug seems finally to be fixed. It used to be the case that if you lost connection to a network mount OS X could freeze up. Leopard handles this problem much more graciously.
  • The spotlight calculator. Need to do a quick calculation? Just invoke Spotlight and type in the equation.
So there are a few to get you started. What are your favorite, but often overlooked, little features in Leopard?

Filed under: Analysis / Opinion, OS, Surveys and Polls, Leopard

POLL: Cheetah, Puma, Jaguar, Panther, Tiger, Leopard, and...

Oh my. There's nothing we blog monkeys like more than casting our minds forward to the next greatest thing. Now that Leopard is about here and soon to be common place, what's next? What's Apple's codename for Mac OS X 10.6? You know it's already in development. So what do you TUAW readers think the next great codename will be? Let us know in this unspun poll.

Filed under: Surveys and Polls, Apple, MacBook, iPhone, Holidays

Survey: 1 in 6 Americans wants an Apple product for Christmas

Too early to think about what you want for the holidays? You're all alone then-- Solutions Research did a survey on digital products that Americans want to receive this year, and surprisingly, Apple products didn't make the top 10. The leading product was an HDTV, and Windows-based notebooks and Windows-based PCs took the second and fourth slots (you can see the full top ten list over at Engadget).

Apple didn't do too badly, though-- the MacBook hit number 11 and the iPhone was at number 15. And that is a ranking of all generic products, so considering brands, Apple actually lands in the top 5, with 1 in 6 consumers wishing for an Apple product this year.

Sounds about right. I need an iPhone before the year is out, and as soon as Leopard comes out, I'll have a Mini, too. Of course, I also want a Wii, and about 50 different games, and a new Macbook Pro, and an iPod Touch... well, let's just say if this survey had polled me, Apple would have showed up a little higher on the list.

[via Engadget]

Filed under: Surveys and Polls, iPhone

Fewer prepaid alerts after iPhone 1.0.2 update?

Now that the iPhone 1.0.2 update is out and growing its installed base, do any of you prepaid users notice a difference in the number of "You Last Transaction Cost $0.00" messages? Maybe it's just me but I'm getting the sense they've been cut back significantly. If you have a prepaid account, let me know whether this latest update has affected your useless message count.

Update: Looks like this is a server-side fix according to several readers.

How has 1.0.2 affected your alerts?
No change as far as I can tell
Too early to tell
Definitely cut down on messages
Don't know
Prepaid? Who goes prepaid anyway?
pollcode.com free polls

Filed under: Analysis / Opinion, OS, Software, Odds and ends, Surveys and Polls

MacThemes 2 public voting has begun

Phill Ryu writes in to tell us that public voting has begun for the latest MacThemes contest (in which three of the themes will be chosen to win $1000 in software and become available for ShapeShifter). There are tons of entries (55, to be exact), and they all look pretty darn good in my civilian opinion.

Overall, the public is being pretty discriminating-- the highest score I can find is 3.5 out of 5. Standouts so far are Pluto, AOR, California, and Plexis, but voting just started, and it's supposed to go through next Wednesday, so I'd expect things to change between now and then.

If you're bored, head over to MacThemes and pass out a few ratings for the cause. I guess the public rating will count for half of the final score (with judges accounting for another part of the score), so every vote counts. We should see the winners sometime after the 15th.

Filed under: Analysis / Opinion, Surveys and Polls, Apple, iPhone

70% of Zune users plan to switch to iPhone

I'm a little skeptical about this one (who is the Eagle Research Group, and why are they polling people about iPhones and Zunes?) but a new study from the ERG says that a whopping 70% of Zune users are actually planning a switch to the iPhone. And perhaps even more revealing, 36% of Zune users say they never would have bought one if they'd have known Apple would produce something as "ground-breaking" as the iPhone (well, duh).

Of course it's not news that the Zune sucks, and it's definitely not news that the iPhone is a revolutionary little device. But it's an interesting idea that while the Zune has been fighting to stay alive ever since introduction, it might be the iPhone that actually puts it out of its misery.

The social hasn't been quelled yet, though. Of the Zune users keeping their phone, 43% say the reason they don't want an iPhone was the lack of storage space for music (which is kind of an obvious conclusion when you're comparing a phone and a music player, innit?). And 22% of those sticking to the Zune say the reason for doing so was simply an overall dislike of "all things Apple."

[via DF]

Tip of the Day

Holding the Command key (aka the Apple key) and pressing Tab will cycle through your open applications. It's easier to Cmd-Tab if you are Copy (Cmd-C) and Pasting (Cmd-V) to and from various applications.


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