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A is for AppleCare
Laptop Magazine has run their Tech Support Showdown once again, testing the quality of tech support from various notebook computer vendors. And once again, Apple take the top spot with A's across the board. Gateway (surprisingly?) joins Apple as the ...
To buy AppleCare or not?
Most people are split on the decision to buy an extended warranty on their electronic devices. Some think it's the best "accessory" that you can buy for your gear, while others think it's a total waste of money. Speaking from my personal experience ...
AppleCare for iPhone available for $69
A while back we mentioned the release of details on AppleCare for the iPhone, and now the extended warranty package from Apple has finally arrived. AppleCare for iPhone extends "hardware repair coverage" an additional year (making two years total). ...
To AppleCare or not to AppleCare -- that is the question
The following is a re-enactment of the mysterious and sudden failure of Megan Lavey's MacBook.
It was the evening of Tuesday, July 14, 2009. Megan Lavey heads out to the movies to watch the eagerly anticipated Harry Potter and Half-Blood Prince. But ...
The case for AppleCare
With the holidays approaching, I know more than one family will be getting a new Mac. Many first time buyers whom I've guided through the purchase of their first Mac ask me, "is AppleCare worth it?"
For your new Mac, absolutely; I speak from ...
Working in AppleCare
Ever wonder what the AppleCare rep you're talking to really thinks about you and your problem? Well, after reading this you might not want to know. Adam Knight has recently left his job in AppleCare for greener pastures and he has written a lengthy ...
Which peripherals are covered under AppleCare?
In the wake of our earlier post on possibly time-bombed Time Capsules, there was some confusion as to whether or not the Time Capsule would be covered under any AppleCare Protection Plan you might have. The suggestion was made in the comments to ...
AppleCare Help Desk actually helpful!
I just wanted to share a positive Apple experience with everyone, since all too
often, all you hear about in public is the negative.
There’s plenty of negative to go around, for sure, but when Apple does the right thing, I think ...
AppleCare and leap years don't mix
There's dog years and Internet years, but this is the first time we've heard of a special definition of 'a year' when it comes to warranty coverage.
TUAW reader Tom Moore bought his AppleCare agreement on May 3rd, 2006, and recently called Apple to ...
AppleCare for iPhone details confirmed
Rumors were floating around earlier this week about AppleCare for iPhone. Now, reader Kender points out the official information from Apple:
AppleCare for iPhone will be available "...in July"
Your hardware coverage will be extended for up to 2 ...
What’s up with AppleCare in Florida?
Randy pointed us to a story in the
St. Petersburg Times about
Apple’s failure to provide extended warranty coverage (i.e.
AppleCare) to “individual consumers” in Florida where
AppleCare can only be sold to businesses, ...
New AppleCare packaging - get that same comprehensive care in a sleek new box
TUAW Reader Jett alerted us to another update we overlooked yesterday. Along with the launch of the new MacBook Pro came new AppleCare packaging and a slick, new AppleCare product page. I haven't seen the new box up close yet but it looks like it's ...
iPhone for Newbies: Ringtones, double contacts, periods, and AppleCare
I just bought my first iPhone, a 32 GB iPhone 3G S, and found that that there is an abundance of information out there covering just about every aspect of its use. As an iPhone virgin, most of this is new to me, but I'm sure it's old hat to most. ...
Ask TUAW: Bypass the registration screen, install Leopard Server on the new Mac Mini, iPhone 2G AppleCare options and more
Once again, it's time for another edition of Ask TUAW: the place where we try to answer all of your Mac and Apple-related questions. This week we're taking questions about bypassing the Apple registration screen, installing Leopard Server on the ...
Original iPhone warranties about to expire
Do you hear that ticking noise? It's your iPhone's warranty preparing to go "boom." If you purchased your iPhone on the original US release date -- June 29, 2007 -- your warranty will expire in three days (as of this writing) on June 29th, 2008. ...
