Skip to Content

Free TUAW iPhone app -- try it now!
AOL Tech

Apple Genius posts

Filed under: Analysis / Opinion, Apple Corporate, Retail

Nerd grudge match: Geek Squad vs. Apple Genius

You've seen the Geek Squad with their fancy Volkswagens, spiffy ties and shiny, orange buttons. You've also seen the Apple Geniuses walking around with their crisp T-shirts, swell ID badges and all that knowledge.

They're both cool (for professional nerds), but who's happier? According to Glassdoor Blog, it's the Geniuses. They make more money on average and spoke better of their work environments in recent satisfaction surveys. Plus, who wouldn't choose to wear jeans and a T-shirt to work over a shirt and tie?

Actually, I kind of like the Geek Squad uniforms. They're a cross between Men In Black and Waldo from the Hot For Teacher video. But ... nerdier.

Filed under: Retail, Cult of Mac, Apple

The inside story on Apple Genius training

As we all well know, Apple tends to be a rather secretive company and this extends to their retail operation procedures, etc. Nonetheless, many of us have wondered what it takes to become an Apple Genius, those black-shirted folks manning the Apple Store's most distinctive feature. Well, Apple employees are not supposed to talk, but one former Genius and one current Genius speaking anonymously have let MacLife pull the curtain back a bit for a look at what it takes to be a Apple Genius.

To get your foot in the door you have to pass a test on diagnosing Mac problems, then if selected you're sent to Cupertino for two weeks of training en route to gaining three Apple certifications. Then comes some "real-world" training at Apple Retail headquarters, before finally ending with some on-the-job training at an actual retail Store locations. If you've ever been curious about how Apple makes their Genius quota, MacLife's look is worth a read.

[via Digg]

Filed under: Analysis / Opinion, Retail, Apple

Apple "genius" speaks out

Popsyndicate has an article today detailing the "Confessions" of a Mac Genius, aka a guy who worked at an Apple Store doing tech support. The guy had quite a lot to say. Here are a few highlights:

  • Make your support appointments in advance. "Get a clue. Make your Genius Bar appointment in advance so that you're at least guaranteed a seat, even if it is an hour past your appointment time."
  • Don't brag. "Don't come in here bragging about how long you've been using Mac's, or that you're a Mac tech at your company, or anything like that. It doesn't impress us and it makes you look stupid when you don't know how to do something simple, like reset your PRAM. We're only going to make fun of you, behind your back."
  • Don't fall in love with your data. "[There is] a situation where a customers HD is failing and there's a high likelihood they will lose all their data. I would say something like 'Well, at least you can start over with a clean slate. How many people get that kind of opportunity in their lives?' Naturally, it is purely a case by case basis as there have literally been times we've had to break out a box of Kleenex at the bar."

So how typical is this guy and his attitude? The spin on the article seems to be that being a Genius is a low-wage, thankless job and that tools like sarcasm and making fun of your clients can get you through a day with crybaby customers, with the occasional "good customer" bringing out one's bright side. I've worked in the service industry. I know how difficult and entitled people can be, but the attitude put forth by this article just strikes the wrong note with me.

Pop over and read the whole thing. It's...illuminating.

Filed under: Analysis / Opinion, Retail, Rumors

How Apple geniuses find out about new Apple products



I have been enjoying the 'Pure Genius' column over at Mac Geekery since they started running, and the most recent column is no exception. If you have ever wonder how much Apple Store employees know about upcoming products wonder no more (the answer is little to nothing). As always, misbehaving customers figure into the column. Am I the only one that is fairly pleasant to Apple Store Employees?

Go hug your local Apple Genius, and tell 'em Scott sent ya.

Tip of the Day

To get an instant map to any address, just go to your Address Book and right click on the address field of any one of your contacts and select "Map Of." The address will then be revealed in Google Maps on Safari. You can do the same if a data detector determines there is an address in an e-mail in Mail.


Follow us on Twitter!
 TUAW [Cafepress]

Featured Galleries

DNC Macs
Macworld 2008 Keynote
Macworld 2008 Build-up
Google Earth for iPhone
Podcaster
Storyist 2.0
AT&T Navigator Road Test
Bento for iPhone 1.0
Scrabble for iPhone
Tom Bihn Checkpoint Flyer Briefcase
Apple Vanity Plates
Apple booth Macworld 07
WorldVoice Radio
Quickoffice for iPhone 1.1.1
Daylite 3.9 Review
DiscPainter
Mariner Calc for iPhone
2009CupertinoBus
Crash Bandicoot Nitro Kart 3D
MLB.com At Bat 2009
Macworld Expo 2007 show floor

 

More Apple Analysis

AOL Radio TUAW on Stitcher