Back to Mobile View

Skip to Content

Tag: AppleCare

AppleCare and AppleCare+ covers much more than you may have thought

Extended warranties get a bad reputation for a good reason, since lots of them are ripoffs. They cost too much money for coverage that's either limited, or just not useful for the amount of time the warranty covers. Still they have their uses. You probably don't need one on your refrigerator, but ...

Continue Reading

Customers can initiate screen sharing with AppleCare reps via support site

Apple has made a slight -- but welcome -- change to how screen sharing works when a customer engages with an AppleCare representative. Previously, the rep could initiate a screen share if she or he thought it would help resolve the customer's issue more easily. The AppleCare representative would h...

Continue Reading

Daily Update for November 7, 2013

It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requires Fl...

Continue Reading

Daily Update for October 30, 2013

It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requires Fl...

Continue Reading

Apple opens new AppleCare repair center in Pennsylvania

If you're on the East Coast or in the Midwest and your Apple product gets damaged while under its AppleCare warranty, there's a good chance you'll get it repaired a lot faster now. That's because Apple has opened up its second AppleCare repair center in the United States. As 9to5Mac notes, the ne...

Continue Reading

AppleCare+ purchasers can now get repairs and replacements while traveling abroad

If you've purchased AppleCare+ for your iPad, iPod or iPhone, you can now get repairs and replacements while you're traveling abroad -- as long as Apple sells AppleCare+ in the country you are in. AppleCare+ for iOS devices extends the limited warranty on those devices to two years from the origin...

Continue Reading

Apple launches revamped AppleCare Support website with live 24/7 chat option

If you head on over to the AppleCare website, you'll notice that Apple has completely revamped the way it provides support. On the main AppleCare support page, users are presented with a easy-to-view grid of Apple's entire product line. Upon selecting a product, users can then drill down even ...

Continue Reading

Parenting Tip: You've got a broken iOS device, now what?

Last week, our parenting tip provided you with advice about protecting your iPhone or iPad from a damaging fall. Though helpful, these tips are not foolproof, and there may be a time when you find yourself staring at a broken iOS device. My iPad 2, which was housed in a rugged case, suffered thi...

Continue Reading

Parenting Tip: Protecting your iOS device from bumps, bruises and bashes

Having a naked iPhone or iPad around kids means living in constant fear of one of them snagging the device and dropping smashing it on the floor. Though the iPhone and iPad are lovely devices when they are undressed, parents who want to keep their devices in pristine condition would be wise to a...

Continue Reading

Apple revamps AppleCare technician certifications program

Apple has revamped its AppleCare technician certification program. Officially called the Service Training and Certification program, it exists to train technicians in diagnosis and repair of Apple products. Until now technicians needed to renew their certification each year and take their exams at...

Continue Reading

iPhone repair costs are soaring

Marketwatch recently took a look at the rising price of iPhone 5 screen repairs, pointing out that the US$229 Apple sometimes charges to repair a broken iPhone 5 screen is often more than the cost of the device itself, with a two-year contract of course. At the root of rising iPhone repair costs ...

Continue Reading

Revamped AppleCare means changes for Genius Bar employees

When my iPad 3 was acting funny –– and by that I mean a sleep/wake button that would only work on every third press -- I made an appointment at the Genius Bar at my local Apple Store. Fifteen minutes later I walked out with a brand-new replacement iPad. Many readers who have owned a fa...

Continue Reading

Apple comes out on top in Consumer Reports tech support ratings

Consumer Reports has announced that Apple has come out on top again -- and bested its previous score -- in providing consumer tech support to its users. The company scored far higher than the other big companies for the elements that make for successful online and phone support: ease of contacti...

Continue Reading

A small number of Apple TVs eligible for replacement due to Wi-Fi issues

Apple has emailed a note to Apple Store and AppleCare employees as well as authorized resellers stating that a small number of third-generation Apple TVs have an issue with Wi-Fi and are eligible for replacement free of charge up to two years after the device was purchased. Information supp...

Continue Reading

Mac 101: Checking your Mac's warranty status

More Mac 101, tips and tricks for novice Mac users. Every newly purchased Mac comes with a one-year limited warranty and 90 days of complimentary telephone technical support from Apple. Of course, by purchasing AppleCare with your new Mac, you can extend this warranty and telephone technical ...

Continue Reading

© 2014 AOL Inc. All Rights Reserved.