PhoneSupport Articles on TUAW - The Unofficial Apple Weblog

Live iPod/iTunes Phone Support

by Erica Sadun (Dec 7th, 2006)

At Slate, Timothy Noah tracked down an actual customer service telephone number for iTunes. Here's the dish: With your iPod serial number in-hand, call 1-800-275-2273, Apple Care Service and Support. Enter 70 at the recorded greeting. If rejected, enter 70 again. When prompted for a product name, ...

Working in AppleCare

by Scott McNulty (May 12th, 2006)

Ever wonder what the AppleCare rep you're talking to really thinks about you and your problem? Well, after reading this you might not want to know. Adam Knight has recently left his job in AppleCare for greener pastures and he has written a lengthy post about what it was like. It seem that there was ...