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Filed under: Software, Features, How-tos, Ask TUAW

Ask TUAW: Emptying the trash, migration assistant, Safari bookmarks, Mac mini server and more

Welcome back to Ask TUAW, our weekly troubleshooting Q&A column. This week we've got questions about the Trash, Migration Assistant, Safari Bookmarks, Mac mini Server, Windows and Mac file sharing and more.

As always, your suggestions and questions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Snow Leopard on an Intel Mac if you don't specify). And now, on to the questions.

CL asks:
Is there any way to just delete a single item in the trash can? I only see options to empty the entire trash can?
Unfortunately, as they say in computer parlance "That's a feature, not a bug." At the moment, Apple only allows you to go for an "all or nothing" approach to emptying the trash. Of course, the best solution is to only put things in the trash you want to delete. But I'm sure you already thought of that.

Lamdavidortez asks:
I will be upgrading from my current February 2007 Macbook Pro that is running Leopard to a new October 2009 MacBook Pro that is running Snow Leopard I plan on transferring my data via the "Migration Assistant" but being that this is the first time I perform this type of operation ... I want to make sure that I do not run into any issues.

Are there any precautions I should take?
My other concern is that I backup my current 2007 MBP via Time Machine to my Time Capsule. What will happen to that data once I switch over to the 2009 MBP? Will I still have access to that data? Will it be rendered useless?
Migration Assistant has been around for several years now and has evolved and become better with each successive update. There was a time when I would never consider using it and did things the manual way by copying each and every thing I needed individually from an old Mac to a new one. Now, Migration Assistant is good enough and, more importantly, reliable enough to be used on its own. So, migrate away.

Continue readingAsk TUAW: Emptying the trash, migration assistant, Safari bookmarks, Mac mini server and more

Filed under: Hardware, Multimedia, Peripherals, Software, Video, Odds and ends, iPhone, iPod touch, Music

HP makes nice with Apple users, intros two new MediaSmart Servers

While there are still some Snow Leopard users who are cursing HP and Apple for incompatible or nonexistent drivers for a variety of printers that worked well under Leopard, HP has made an announcement that shows that they really do love all things Apple.

HP today announced two new MediaSmart servers, the US$549 HP MediaSmart Server EX490 (1 TB of storage) and the US$699 HP MediaSmart Server EX495 (1.5 TB of storage). Like their predecessors, the two new servers are based on Microsoft Windows Home Server.

HP obviously listened to the concerns of Mac users while designing the new servers, since a Windows PC is no longer required in order for administration. Instead, Mac owners can use Microsoft's new Remote Desktop Connection for Mac 2.0 to log in and make changes. The servers are also Time Machine friendly, and include a new HP utility that allows bare metal recovery of machines backed up onto the server.

Also new to the servers is the HP Media Collector, which automatically collects and organizes media files from Macs or PCs on a network, and then makes the data available for streaming over the Internet. There's also a new HP Video Converter utility for automatically converting unprotected DVDs into a format that can played at home or remotely.

For iPod touch or iPhone users, HP has made the free MediaSmart Server iStream app [iTunes link] available in the App Store. Using this app, Apple fans can view their pictures, watch their videos, and listen to music, all streamed from their HP MediaSmart server.

Intriguing? Take a look at more information on HP's Web site.

Filed under: Hardware, Peripherals, Odds and ends

OWC announces portable, bus-powered external SSD drives

I'm pretty paranoid about making sure that backups are done on all of my Macs. That's why I carry a small Western Digital MyPassport hard drive with me wherever I go with my MacBook Air, since I do at least one Time Machine backup a day -- even when I'm on the road.

This is my second MyPassport drive. That's not saying that anything is wrong with the Western Digital drives; it's just that the first one I owned fell off of a classroom desk while a backup was in progress, pulling out the USB cable and dropping about three feet onto a hard floor. The drive appeared to be OK, but never worked again.

That's why I was happy to hear that OWC announced the Mercury On-The-Go Pro series of portable bus-powered SSD drives yesterday. Solid-state drives, since they have no moving parts, can put up with a lot more abuse than traditional platter-based drives. They also offer better read performance than regular hard drives, and are often less power-hungry.

The drives come in three different capacities -- 64 GB (US$279.99), 128 GB (US$449.99), and 256 GB (US$729.99) -- and all offer 64 MB of cache, as well as Firewire 400/800 and USB 2.0 interfaces. Being bus-powered, they don't need an AC adapter, making the On-The-Go Pro series perfect for road trips.

While SSD drives are still more expensive than traditional hard drives, they're definitely more rugged, and in the long run that might be less costly than replacing a dropped hard drive. I've had extremely good success with OWC's products in the past, making this a doubly-attractive proposition. Of course, making sure my students don't cause my drives to take a dive off of a desk is a cheaper solution!

Filed under: Odds and ends, Bugs/Recalls

Mozy fixes issue that affected Time Machine / Time Capsule users

Users of the MozyHome and MozyPro online backup services who also use Apple's Time Machine and a Time Capsule for onsite backups were dismayed to find last week that their Time Machine backups were not working. A bug in version 1.4.1 of the Mozy software caused Time Machine backups to Time Capsules and other network drives to pause, and then freeze up.

A user quoted on the Computerworld website last week noted that Time Machine would no longer mount his MacBook Pro's sparse bundle file while running Mozy offsite backups, and that he had to wipe the Time Machine backup in order to get the Time Machine / Time Capsule combination working again. The problem did not affect Mozy users who were backing up to a locally attached hard drive. Part of the issue was that Mozy was attempting to back up the large Time Machine sparse bundle files.

Engineers at Mozy's parent company, Decho, worked with Apple to gain resolution to the issue, and a fix was made available for download last Friday as version 1.4.3 of the Mac software for MozyHome and MozyPro.

[via Macworld and Computerworld]

Filed under: Features, Troubleshooting, Ask TUAW

Ask TUAW: Migration, syncing, backing up, and more

Welcome back to Ask TUAW, our weekly Mac troubleshooting Q&A column! This time we've got questions on migrating to a new Mac, using a Time Capsule for wireless backup, speeding up podcasts, syncing two Macs, and more.

As always, your suggestions and questions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions.

Continue readingAsk TUAW: Migration, syncing, backing up, and more

Filed under: Accessories, Hardware, Hacks, How-tos, Terminal Tips

Mac 301: Time Machine backups after your Mac's brain surgery

As I've discovered recently, one of the unfortunate side effects of having the logic board on your computer replaced (aside from the potentially hefty bill involved if your AppleCare has lapsed) is that your Time Machine backups won't play nicely with your Mac after the repair if you're using a Time Capsule.

Replacing the logic board is essentially like getting a whole new Mac; though all the data on the hard drive is identical, the new logic board will have different hardware identifiers (specifically, the MAC address) that will tell your Time Capsule, "This is a new Mac that's never been backed up before. Please treat it as such." The Time Capsule, doing as it's told, will fumble along and create a new Time Machine backup while ignoring the old backups completely.

Your options then are these:

1. Scrap your old Time Machine backups and start fresh. There may be an allure to this, but it's almost certainly unnecessary, and you can lose months of perfectly good backups. Plus, you then have to deal with the incredibly long first Time Machine backup all over again.

2. Hack your Time Machine backup using the following procedure, which will allow you to resume Time Machine backups as though your logic board was never replaced.

Continue readingMac 301: Time Machine backups after your Mac's brain surgery

Filed under: OS, Leopard, Beta Beat

Let's do the Time Warp again! Offsite Time Machine backups


Apple did the world a great service when they introduced Time Machine backups to OS X. Suddenly, anyone could attach an external disk drive to their Mac and have a constant set of backups at their fingertips with little or no intervention required.

However, there was one very big, hairy fly floating in the soup of backup contentment -- if your backup drive was destroyed or stolen, your backup was gone. Many of us who are paranoid about backups started doing a second level of backups to offsite services such as Mozy, Carbonite, or my personal favorite, BackBlaze.

There's a new kid on the block with a different approach to offsite backup -- Time Warp. This US$25 Mac application (free during the beta period) takes your Time Machine backups, compresses and encrypts them with 256-bit AES encryption, and then uploads them to your personal Amazon S3 (Simple Storage Service) account.

How does the cost of storage on Amazon S3 compare with the other services? The current costs are $0.15 per GB per month for storage, $0.10 per GB to backup data into S3, and $0.17 per GB to restore data from S3. The Jumping Bean Software team says that backup up 20 GB of personal data would cost about $1.50 per month, which is in line with costs for the other services. Time Warp does intelligent filtering to keep "dumb files" like cache, trash, and temporary files from being uploaded and costing you money.

If you take a glance at the sample screenshot at the top of this post, you'll notice that Time Warp does its best to give you a handle on your storage costs, so there's no guesswork involved. Leopard users who have been on the fence about whether or not to invest in an offsite backup solution might want to take advantage of the Time Warp beta.

Filed under: Hardware, How-tos, TUAW Tips, MacBook

TUAW Tip: Swap out your laptop's hard disk for a spiffy new SSD

If you're looking for a significant performance boost for your middle-aged laptop, replacing your aging hard disk with a solid state disk (SSD) could give your computer a new lease on life.

Solid-state disks (pictured, bottom) differ from traditional hard disks (top) in that they're not constructed with platters and heads. Instead, they're more like giant thumb drives, containing memory chips designed to be written and re-written without wearing out. The upside to this is that SSDs are much, much faster to read and write to, making booting and starting applications lightning-quick.

I recently installed an Intel X25-M SSD, a 160GB drive, as a replacement for a 120GB Toshiba hard disk for my 2006-vintage black MacBook. Spendy, for sure, but for the performance increase and the extra life it adds to my MacBook, well worth it. Plus, I had my state tax refund burning a hole in my pocket.

The performance is phenomenal. The old disk booted in a respectable one minute, 49 seconds. The new disk booted in a blazing 31 seconds. Ridiculous. Windows also boots in less than half the time it took before. Photoshop CS3 launches in five seconds, Illustrator CS3 in nine seconds.

Getting the drive was simple: It's moving the data that takes time. Read on to see how you can migrate your data like I did -- including a Boot Camp partition -- with little fuss.

Continue readingTUAW Tip: Swap out your laptop's hard disk for a spiffy new SSD

Filed under: Software, Productivity, Internet, Security

Backblaze for Mac officially launches

Back in December, online backup company Backblaze launched a private beta of its service for Mac users. Like its Windows counterpart, the Backblaze subscription service is $5 US a month (or $50 US a year) for unlimited backup space. Today, the company is officially launching its service for Mac users, along with an updated client, better support for external drives and enhanced recovery options.


Configuration and setup

Just like in the beta, Backblaze remains extremely easy to set-up and use. You just install the program (by default it will run in the background, though you can change this), enter in your e-mail address and password, and it will start backing up your files. The default setting has Backblaze running any time it finds an available internet connection. The backup process is constant and Backblaze stores multiple versions of a file for 30 days (so if you are frequently changing a document or spreadsheet, 30 days worth of revisions are saved to Backblaze).

If you want to remove Backblaze, the company has made the uninstall process easier and more intuitive. There is now an uninstaller built into the install DMG image, just double-click on Uninstall (right next to the install option) and you can take Backblaze off your system. If you trash the DMG, just download it again off the Backblaze web site for easy removal.

Backblaze won't backup your Applications (thought it WILL backup stuff in your User/Library folder, so many of your application settings will remain backed up), but it will backup your photos, movies, audio files as well as things like your iPhoto or Aperture database, various documents, and more. By default, .ISO, *.exe and *.DMG files are excluded from the backup file type list, but you can remove most of those extensions (*.ISO cannot be removed) if you want to backup that information.

The maximum single file size is still 4 GB, but keep in mind this doesn't mean your iPhoto or Aperture databases won't be safe. Those databases are actually just folders with lots of smaller individual files, that's fine. If you have individual files over 4 GB in size, those won't be backed up with Backblaze. You'll need to split the files into smaller segments or make alternate arrangements.

Continue readingBackblaze for Mac officially launches

Filed under: Bugs/Recalls, Software Update

Time Capsule disk corruption issues? Base station firmware may fix it

If you've been having issues with corrupted Time Machine images either inside the Time Capsule or connected externally to your base station, the 7.4.1 firmware update (for all base stations from 2007 to today) plus the 10.5.6 update might help, according to TidBITS.

Apple says this update will fix problems that lead up to corruption issues, but TidBITS recommends you essentially start fresh just to make sure -- after using the Archive feature in Disk Utility to copy your previous Time Machine disk to an external drive. Don't have enough drives to do the data shuffle? You can always take your chances that you either don't have a corrupt Time Machine backup (which is pretty likely, honestly) or do a little soul/data-searching for anything you might want to preserve for posterity.

I don't use Time Machine as a sort of universal undo, but I understand some might. In either case: update your system and firmware as recommended by the manufacturer.

Filed under: Hardware, Peripherals, Mac OS X Server

Working with a robot: Drobo in action

We've talked about the Data Robotics Drobo storage solution here on TUAW a few times, but there hasn't been a hands-on review of the device on this blog...until now.

The Drobo is a mass storage solution that takes advantage of RAID -- Redundant Array of Independent Disks -- to provide a single large volume by combining two to four "naked" (not in an separate enclosure) hard disk drives. Drobo uses a proprietary system called "BeyondRAID" to do this while eliminating a lot of the administrative headaches that are normally associated with setting up RAID arrays.

Drobo uses a combination of RAID 1 (mirroring) and RAID 5 (striping) to provide relatively fast response times and redundancy. If a drive fails, you simply pop it out of the array and pop in a new one. Drobo takes care of rebuilding the new disk while the array is in use. While many traditional RAID solutions require all drives to have exactly the same capacity, you can mix or match drive sizes with Drobo. This makes storage growth quite easy to manage -- as new, larger capacity hard drives appear in the future, you just need to pull out a smaller drive or two and replace them with the larger drives. Drobo takes care of integrating the new disk or disks into the array. Click the Read More link for the rest of this post.

Continue readingWorking with a robot: Drobo in action

Filed under: Hardware, Peripherals, iTunes

HP's MediaSmart works with Time Machine, iTunes

Earlier this week, HP announced the availability of two new home servers, the MediaSmart ex485 and ex487. It's true that both are based on Microsoft's Windows Home Server platform, but the interesting thing for Mac users is that they're recognized by Time Machine as backup targets, and they can act as an iTunes server. At $599US for the ex485 (750GB of storage) or $749US for the ex487 (1.5TB), that's not a bad deal.

Other specs include a 2GHz Celeron CPU, 2GB of DDR2 RAM, gigabit Ethernet, four USB 2.0 ports, one eSATA jack and four internal HDD bays. Note that total storage on these units can be scaled up to 9TB.

HP will begin taking pre-orders in January for shipment in February.

For now, I've got a G4 iMac in my basement acting as a home media server, as it were, to the Apple TV. Two external drives are attached -- one for Time Machine and one for a SuperDuper! clone, scheduled to update weekly.

A third, pocket-sized drive is updated via SuperDuper! weekly and lives off-site (read: my wife's desk in her classroom, don't tell!). Do you have a home-spun backup and streaming solution?

[Via Engadget]

Filed under: Accessories, Hardware, How-tos, Holidays

So you just got a hard drive -- now what?

All day on December 25, TUAW presents "Now What?" We've got first steps and recommendations for all the Apple gifts you (hopefully!) found under the tree today. Happy holidays!

Some good soul gifted you with a hard drive for the holidays. I can't think of a better gift! There are two ways to use that extra disk space -- the right way, which I'll get to in a moment, and the way many people do it, which is to just expand their disk space because they are running out of room.

I'm here to tell you that is the wrong thing to do with a new hard drive if you don't have a backup strategy already. Let's make a few assumptions here. The new drive has a USB 2.0 interface, or it has a Firewire 400 or 800 interface. It also is at least as large as your primary hard drive. Even better if it is bigger. Use that drive as a backup device, not for more disk space. Old hands around computers already know this, but if you are just getting started, it really is extra important to have all your files duplicated on another drive.

With any computer, stuff happens, like a sudden power surge, a drive failure, or a kid in the house who loves to see how the Mac trash can works. Can you really afford to lose all those pictures, emails, documents and CDs you lovingly ripped to iTunes? I didn't think so.

Getting a heavy duty back up is not too challenging. If you plug a brand new drive in, your Mac (assuming you have Mac OS X 10.5 Leopard) will ask you if you'd like to use it as a Time Machine drive. Time Machine is Apple's built-in backup solution, and it is great for people who constantly change or update files and sometimes have a good reason to go back and get the old versions. The larger your extra drive, the further you can 'go back in time'. Time Machine allows you to restore all the data, but it can take several hours and may require your original system DVD if your machine isn't bootable.

Read on for more...

Continue readingSo you just got a hard drive -- now what?

Filed under: Switchers, Odds and ends, Holidays

So you just got your first Mac -- now what?

All day on December 25, TUAW presents "Now What?" We've got first steps and recommendations for all the Apple gifts you (hopefully!) found under the tree today. Happy holidays! If you're a Mac veteran, send a link to this post to the switcher on your holiday list.

Merry Christmas, new Mac owner. First of all, congratulations! Welcome to the family. There's some eggnog on the table, and feel free to put your coat on the bed. Setting up your new Mac is a famously easy experience. It should take about 10 minutes, depending on the kind of Mac you bought, and where you want to put it.

Once you have your new Mac on your desk, it will take you through a short setup process to personalize your new machine. You'll choose a username, a password, and will be given the option to register your Mac and sign up for MobileMe, if you want. (You can register and sign up for MobileMe later, if you don't do it now.)

If you bought any applications along with your Mac (like Microsoft Office, for example), you can install them very easily. Just insert the disc, and either drag the application to your Applications folder (on your hard disk) or double-click the installer application. You can eject the disc when you're done by dragging it to the Trash, or pressing the eject key on your keyboard.

For Windows compatibility, get your Windows XP (SP2 or SP3) or Windows Vista disc ready, and double click the Boot Camp Assistant in the Utilities folder (it's inside your Applications folder). Boot Camp Assistant will walk you through the process of installing Windows on your Mac. It's not difficult, but it will take a little time. Once Windows is installed, you can hold down the Option key before your computer boots to choose which operating system to run, or select a permanent preference via the Startup Disk pane of System Preferences. You can read more switcher-specific tips in our Switchers category.

If you're switching to the Mac platform from the PC, I might humbly suggest you read Part 1 and Part 2 of my experience introducing my dad to the Mac. He was a hard-core PC user until he fell in love with his Mac mini.

Continue reading for a few best bets about how to extend and protect your new Mac.

Continue readingSo you just got your first Mac -- now what?

Filed under: OS, Software Update, Troubleshooting, Leopard

Frozen in Time by Time Machine

There is more fallout from the current Leopard update to version 10.5.6. Many users are flocking to the Apple support forums to share their tales of woe about Time Machine failures after the update. (Ironically, Time Machine was on the list of items that received bug fixes).

Upgraders are seeing Time Machine stall, fail to identify the target hard drive, lock up while Time Machine is 'preparing' to backup, and other assorted glitches. There is no guarantee that these issues were caused by the update to 10.5.6, but users are seeing a lot of problems in parallel to the software changes.

MacFixit has quite a bit of guidance on the Time Machine issues. One of the most interesting observations is the long pause while 'preparing' to backup. It seems TM needs to do a deep traversal of the data because it sees a lot of file changes to copy, as would be expected with a major software update. The advice is to wait it out and and eventually TM is likely to get going. I had the same issue and eventually stopped the process, erased my TM drive and started again. That was after more than 2 hours of 'preparing'. It looks like I might have been better off to wait.

I had hoped 10.5.6 would fix the occasional TM error I get telling me that the backup failed, but then when I try again, everything is fine. I spent a good hour on the phone with Apple support on this problem some months ago, but didn't get anywhere. Many others have seen this rather arcane message and reported it. Hopefully it will be fixed in the next OS update.

It's good to keep in mind that most people updated without any dire consequences, but there are enough people grumbling that it merits a closer look by Apple.

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