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Tag: Warranty

AppleCare+ purchasers can now get repairs and replacements while traveling abroad

If you've purchased AppleCare+ for your iPad, iPod or iPhone, you can now get repairs and replacements while you're traveling abroad -- as long as Apple sells AppleCare+ in the country you are in. AppleCare+ for iOS devices extends the limited warranty on those devices to two years from the...

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Parenting Tip: You've got a broken iOS device, now what?

Last week, our parenting tip provided you with advice about protecting your iPhone or iPad from a damaging fall. Though helpful, these tips are not foolproof, and there may be a time when you find yourself staring at a broken iOS device. My iPad 2, which was housed in a rugged case, suffered...

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Apple to pay $53 million in iPhone water damage settlement

Bloomberg is reporting that Apple will pay US$53 million to settle a class-action lawsuit that alleges the company unfairly denied warranty coverage to iPhone and iPod owners because of faulty water damage indicator tapes in the devices. Like many companies, Apple uses water damage indicator tape...

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Mac 101: Checking your Mac's warranty status

More Mac 101, tips and tricks for novice Mac users. Every newly purchased Mac comes with a one-year limited warranty and 90 days of complimentary telephone technical support from Apple. Of course, by purchasing AppleCare with your new Mac, you can extend this warranty and telephone technical...

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Chinese media satisfied with Tim Cook's apology

In a letter from CEO Tim Cook, Apple apologized to Chinese consumers and pledged to improve its warranty policies in the Asian country. According to Reuters, the apology has been well-received by China's state-run media. Popular tabloid newspaper, the Global Times, writes this about Apple's...

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Apple alters Chinese warranties after several weeks of controversy

Apple has taken steps to mend its image in the eyes of the Chinese public after the state-controlled media alleged that Apple was avoiding comment on a recent China Central Television documentary. A letter from Tim Cook, posted on Apple's website, apologized for any confusion caused among...

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China calls Apple's response to warranty complaints 'empty and self-praising'

Apple's products are overwhelmingly popular in the land where most of the devices are created -- China. But recent moves by the ruling Chinese Communist Party could spell trouble for Apple and other Western firms that currently command the smartphone market. The latest such move came yesterday...

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EU Justice Commissioner: AppleCare violates member states' laws

EU Justice Commissioner Viviane Reding blasted Apple in a speech in Brussels today and urged EU member states to ensure that Apple complies with consumer protection laws, which require consumer electronics devices to come with a mandatory two-year warranty. "This case and the responses I...

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Apple warranty blunder Down Under

The Australian Consumer Law was passed in January of 2011, with one of the major stipulations being that companies must provide customers with a "reasonable" warranty period for products. For expensive items like computers, a period of two years is suggested. The Sydney Morning Herald is...

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Apple won't sell AppleCare in Italy, updates warranty terms on website

Apple and Italy's Autorità Garante della Concorrenza e del Mercato (Competition and Market Authority) have been at odds for a while over the AppleCare Protection Plan. The European Union requires sellers to provide a two-year mandatory warranty on products, and fined Apple US$1.2 million...

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Apple facing European investigation of Apple Care sales

European Union Justice Commissioner Viviane Reding is asking EU countries to confirm that Apple retailers are advertising the buyers' right to a minimum two-year warranty for qualifying products. Reding notes that "Apple prominently advertised that its products come with a one-year...

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Americans reportedly spent $6B on broken iPhones

Warranty provider SquareTrade queried 2,000 iPhone owners and discovered that they have dumped an estimated US$5.9 billion into repairing their iPhones over the past five years. This figure includes repair costs, insurance deductibles for phones with a warranty and full-cost replacements for...

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Apple accused of misleading EU customers about warranties

The Portuguese Association for Consumer Protection, DECO, is unhappy with Apple's representation of the European Union's warranty policy. DECO has filed a lawsuit accusing Apple of misrepresenting the EU's warranty policy in a way that encourages customers to buy the company's optional and...

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Apple faces potential suspension of sales in Italy

Apple is in hot water in Italy over its warranty policy, which does not comply with Italian law. Apple products come with a free one-year warranty that can be extended with the purchase of an AppleCare warranty. Under Italian law, the company is obligated to provide two years of free warranty...

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Deadline nears for claims over frayed MacBook MagSafe connectors

Apple's MagSafe power cables are great. They quick release from their port and protect your notebook from clumsy adults and over-zealous children who get tangled in your power cord. The first generation of these cords, however, had a defect that caused the wires to fray; that posed a potential...

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