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Tag: applecare

EU Justice Commissioner: AppleCare violates member states' laws

EU Justice Commissioner Viviane Reding blasted Apple in a speech in Brussels today and urged EU member states to ensure that Apple complies with consumer protection laws, which require consumer electronics devices to come with a mandatory two-year warranty. "This case and the responses I rece...

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Apple warranty blunder Down Under

The Australian Consumer Law was passed in January of 2011, with one of the major stipulations being that companies must provide customers with a "reasonable" warranty period for products. For expensive items like computers, a period of two years is suggested. The Sydney Morning Herald is report...

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Daily Update for January 15, 2013

It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requi...

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Apple's warranty practices questioned in Belgium

Belgian consumer watchdog agency, Test-Aankoop/Test-Achats, is not happy with the AppleCare protection plans offered to customers who purchase Apple hardware. The group has filed a complaint that claims Apple doesn't properly explain consumer rights when it markets and sells these warranties to...

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Italian authorities fine Apple again over warranties

By now, Apple should be pretty familiar with Italy's standards regarding product warranties, but it seems that despite already being fined roughly $1.2 million, the company's troubles are not over. AppleInsider reports that after being hit with the fine, Apple continued to push AppleCare's two-y...

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Use the F-word to quickly reach a real person at AppleCare

Today TNW spotlights a helpful tip (originally posted on Reddit) that can help you get through to a real person faster when calling the AppleCare helpline: drop the F-word. Like many of us, the Reddit user grew frustrated navigating through the numeric automated telelphone system menu and (pe...

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Daily Update for July 23, 2012

It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requi...

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AppleCare support reps getting Mountain Lion this weekend

If they're going to answer user questions, they probably need to be running it: AppleCare support representatives have been issued redemption codes to download OS X Mountain Lion, according to a report on 9to5Mac tonight. This amplifies the anticipation for the new OS release, which many suspect...

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Apple accused of misleading EU customers about warranties

The Portuguese Association for Consumer Protection, DECO, is unhappy with Apple's representation of the European Union's warranty policy. DECO has filed a lawsuit accusing Apple of misrepresenting the EU's warranty policy in a way that encourages customers to buy the company's optional and pric...

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Apple faces potential suspension of sales in Italy

Apple is in hot water in Italy over its warranty policy, which does not comply with Italian law. Apple products come with a free one-year warranty that can be extended with the purchase of an AppleCare warranty. Under Italian law, the company is obligated to provide two years of free warranty s...

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Dear Aunt TUAW: Did my wife just get a free upgrade?

Dear Aunt TUAW, So my wife's 11-inch MacBook Air went into an Apple Store to get its screen replaced because it cracked. It's got a core i5 1,6ghz processor in it... Or at least it did! We've just got it back home and I clicked on "About this Mac" out of habit and it's reported that it's got ...

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Apple reportedly investigating iPad's problematic WiFi

If you're having trouble connecting your new iPad to your local WiFi connection, you're not alone. 9to5 Mac got its hands on an internal AppleCare document that suggests Apple is looking into connectivity problems with the WiFi version of the new iPad. Apple employees are instructed to capture ...

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Dear Aunt TUAW: Should I buy AppleCare+?

Dear Aunt TUAW, I was wondering how you felt about AppleCare+ vs Best Buy's extended warranty. My wife and I just bought 2 iPhone 4S's and would like to protect our investments. The Best Buy option would cost us US$15/mo. for each phone. That is $720 over the next two years. AppleCare+ is $99 for t...

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Apple sends takedown notice about customer support email

If you've ever corresponded with Apple Support (or any major customer support outlet, really), you might have seen that little notice at the bottom of the email that says any conversation included "may be privileged and may contain confidential information." Most of the time, that's just a weak mo...

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Apple to appeal ruling in Italian court

Earlier this week, Apple was fined for poor communication of its warranty policies in an Italian court. Today, Apple has stated that it will appeal that ruling, according to The Register. Apple was fined 900,000 Euros (approximately US$1.2 million) for failing to inform customers that they may r...

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