Applecare Articles on TUAW - The Unofficial Apple Weblog

Revamped AppleCare means changes for Genius Bar employees

by Michael Grothaus (May 13th, 2013)

When my iPad 3 was acting funny –– and by that I mean a sleep/wake button that would only work on every third press -- I made an appointment at the Genius Bar at my local Apple Store. Fifteen minutes later I walked out with a brand-new replacement iPad. Many readers who have owned a ...

Apple comes out on top in Consumer Reports tech support ratings

by Michael Grothaus (Apr 30th, 2013)

Consumer Reports has announced that Apple has come out on top again -- and bested its previous score -- in providing consumer tech support to its users. The company scored far higher than the other big companies for the elements that make for successful online and phone support: ease of ...

A small number of Apple TVs eligible for replacement due to Wi-Fi issues

by Steven Sande (Apr 16th, 2013)

Apple has emailed a note to Apple Store and AppleCare employees as well as authorized resellers stating that a small number of third-generation Apple TVs have an issue with Wi-Fi and are eligible for replacement free of charge up to two years after the device was purchased. Information ...

Mac 101: Checking your Mac's warranty status

by Matt Tinsley (Apr 15th, 2013)

More Mac 101, tips and tricks for novice Mac users. Every newly purchased Mac comes with a one-year limited warranty and 90 days of complimentary telephone technical support from Apple. Of course, by purchasing AppleCare with your new Mac, you can extend this warranty and telephone technical ...

EU Justice Commissioner: AppleCare violates member states' laws

by Michael Grothaus (Mar 19th, 2013)

EU Justice Commissioner Viviane Reding blasted Apple in a speech in Brussels today and urged EU member states to ensure that Apple complies with consumer protection laws, which require consumer electronics devices to come with a mandatory two-year warranty. "This case and the responses I ...

Apple warranty blunder Down Under

by Steven Sande (Mar 18th, 2013)

The Australian Consumer Law was passed in January of 2011, with one of the major stipulations being that companies must provide customers with a "reasonable" warranty period for products. For expensive items like computers, a period of two years is suggested. The Sydney Morning Herald is ...

Daily Update for January 15, 2013

by Steven Sande (Jan 15th, 2013)

It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player ...

Apple's warranty practices questioned in Belgium

by Kelly Hodgkins (Jan 15th, 2013)

Belgian consumer watchdog agency, Test-Aankoop/Test-Achats, is not happy with the AppleCare protection plans offered to customers who purchase Apple hardware. The group has filed a complaint that claims Apple doesn't properly explain consumer rights when it markets and sells these warranties to ...

Italian authorities fine Apple again over warranties

by Mike Wehner (Dec 21st, 2012)

By now, Apple should be pretty familiar with Italy's standards regarding product warranties, but it seems that despite already being fined roughly $1.2 million, the company's troubles are not over. AppleInsider reports that after being hit with the fine, Apple continued to push AppleCare's ...

Use the F-word to quickly reach a real person at AppleCare

by Michael Grothaus (Nov 26th, 2012)

Today TNW spotlights a helpful tip (originally posted on Reddit) that can help you get through to a real person faster when calling the AppleCare helpline: drop the F-word. Like many of us, the Reddit user grew frustrated navigating through the numeric automated telelphone system menu and ...

Daily Update for July 23, 2012

by Steven Sande (Jul 23rd, 2012)

AppleCare support reps getting Mountain Lion this weekend

by Michael Rose (Jul 23rd, 2012)

If they're going to answer user questions, they probably need to be running it: AppleCare support representatives have been issued redemption codes to download OS X Mountain Lion, according to a report on 9to5Mac tonight. This amplifies the anticipation for the new OS release, which many suspect ...

Apple accused of misleading EU customers about warranties

by Kelly Hodgkins (Jul 19th, 2012)

The Portuguese Association for Consumer Protection, DECO, is unhappy with Apple's representation of the European Union's warranty policy. DECO has filed a lawsuit accusing Apple of misrepresenting the EU's warranty policy in a way that encourages customers to buy the company's optional and ...

Apple faces potential suspension of sales in Italy

by Kelly Hodgkins (Jul 3rd, 2012)

Apple is in hot water in Italy over its warranty policy, which does not comply with Italian law. Apple products come with a free one-year warranty that can be extended with the purchase of an AppleCare warranty. Under Italian law, the company is obligated to provide two years of free warranty ...

Dear Aunt TUAW: Did my wife just get a free upgrade?

by Erica Sadun (Apr 5th, 2012)

Dear Aunt TUAW, So my wife's 11-inch MacBook Air went into an Apple Store to get its screen replaced because it cracked. It's got a core i5 1,6ghz processor in it... Or at least it did! We've just got it back home and I clicked on "About this Mac" out of habit and it's reported that it's got ...