Applecare Articles on TUAW - The Unofficial Apple Weblog

Apple sends takedown notice about customer support email

by Mike Schramm (Feb 3rd, 2012)

If you've ever corresponded with Apple Support (or any major customer support outlet, really), you might have seen that little notice at the bottom of the email that says any conversation included "may be privileged and may contain confidential information." Most of the time, that's just a weak ...

Apple to appeal ruling in Italian court

by Dave Caolo (Dec 30th, 2011)

Earlier this week, Apple was fined for poor communication of its warranty policies in an Italian court. Today, Apple has stated that it will appeal that ruling, according to The Register. Apple was fined 900,000 Euros (approximately US$1.2 million) for failing to inform customers that they may ...

Apple offering AppleCare+ for iPhone 4 and 4S preorders until November 14th

by TJ Luoma (Oct 11th, 2011)

TUAW has received numerous emails from readers who are confused (with good reason!) about the status of AppleCare+. Good news for those who pre-ordered the iPhone 4S: If you did not get a chance to order AppleCare+ with your iPhone 4S, Apple is extending your eligibility. When Apple announced ...

How to add AppleCare+ to your early iPhone 4S order

by Erica Sadun (Oct 11th, 2011)

TUAW is getting lots of queries from those who pre-ordered their iPhone 4S but were not given the option for an AppleCare+ purchase at that time; most of them ordered their phones from their carrier, rather than directly from Apple. If you're unfamiliar with the extended support program, you ...

Sprint may not extend equipment protection plan to iPhone 4S

by Kelly Hodgkins (Oct 10th, 2011)

A leaked Sprint slide suggests the wireless carrier will not be offering its Total Equipment Protection plans for the iPhone 4S. Customers with an iPhone 4S who want to add a protection plan to their phone are encouraged to purchase an AppleCare+ plan. These new plans from Apple offer ...

Apple issues recall for some iMac hard drives

by Chris Rawson (Jul 22nd, 2011)

Apple has issued notice of a recall of potentially defective 1 TB Seagate hard drives installed in iMacs sold between May and July of 2011. Apple has offered to replace the possibly defective drives free of charge until July 23, 2012. The drives, installed in 2011-model iMacs in both 21.5 and ...

AppleCare rep tells Ed Bott Mac malware reports are up

by Dana Franklin (May 18th, 2011)

An anonymous AppleCare support representative spoke to ZDNet's Ed Bott over the weekend, telling the reporter that complaints about malware infections on the Mac increased significantly in the first half of May. "This last week over 50% of our calls have been about [malware]," said the AppleCare ...

This is why I stay with Apple

by Chris Rawson (Mar 21st, 2011)

When I described the problems I've had with Apple's notebooks thus far, a few commenters asked me why I stick with Apple at all. "Have you considered a different brand of computer? A Dell or something?" one asked. Another said, "I find it strange that your answer is to buy another product from ...

Apple's softened "water damage" policy gains notice

by Erica Sadun (Feb 1st, 2011)

Quite a buzz has appeared recently about Apple's updated water damage policies. These policies actually came to light several months ago due to some clever sleuthing on the part of Boy Genius Report, which we posted on at the time. The same policies may even have gone into effect in Europe several ...

Apple pushing its at-home advisor program to college students

by Kelly Hodgkins (Jan 28th, 2011)

Apple is reportedly boosting its efforts to recruit college students for its college advisor program by passing out flyers on college and university campuses. As an Apple At-Home advisor, you receive a free iMac, full benefits and are paid more than $10 per hour to work 16 hours per week during the ...

Apple support profile lists purchase history, sign up for VoicePass and SMS

by Megan Lavey-Heaton (Jan 5th, 2011)

Apple quietly released My Support Profile, which offers a hardware purchase history and access to Apple's VoicePass, its trademark filed shortly before Christmas. Once I signed in, I set up my iPhone to use VoicePass and receive SMS messages (available only in the US) from Apple Support. VoicePass ...

Apple's Greek support provider sues customer for hurting its feelings

by Steven Sande (Jan 3rd, 2011)

Things are fine in Denmark, but they're rotten in Greece. Dr. Dimitrios Papadimitriadis (@papadimi on Twitter) was disturbed by some dark spots on his iMac's display, so he took it to Systemgraph (AKA System Graph Technologies), Apple's official warranty support provider in Greece. Systemgraph ...

AppleCare now transferable to new purchases within 30 days

by David Winograd (Nov 3rd, 2010)

According to an Apple Internal memo not yet release to the public, Apple will now allow transferring an AppleCare agreement on a product bought within the last 30 days to a another product of the same type. Previously, the policy stated that AppleCare must be canceled and then repurchased if you ...

AppleCare has paid for itself

by TJ Luoma (Oct 28th, 2010)

My iMac is about three years old. I know this because my AppleCare is expiring on November 7th, and it extends the included one-year warranty by two years to give a total of three years of coverage. In short, I'm glad I've had it and wouldn't consider owning a Mac without it. In the last three ...

AppleCare Adventures: How to get a faulty MacBook battery replaced

by Chris Rawson (Oct 27th, 2010)

The old saying about cars depreciating the moment you drive them off the lot goes double for notebook batteries, which lose a bit of their maximum capacity with every charge cycle. The battery is the one component of your portable Mac that is all but guaranteed to fail eventually... though ...