Skip to Content

Listen to the Joystiq Podcast (because your ears can't read)
AOL Tech

att posts

Filed under: Software, iPhone, App Store, Road Tested

Road Tested: AT&T Navigator for iPhone

Like my colleague Mel Martin, I've had a serious GPS jones for quite a while. When I was in much better shape, I rode the local trails on a mountain bike with a Garmin eTrex Summit. It didn't have any maps, nor did I really need any for what I was doing. My next GPS receiver was a Garmin GPSmap 60cs that I used for geocaching. It had a nice color screen and some limited maps, but really didn't do a very good job of helping me find my way around town.

The third GPS unit was another Garmin, and in this case it was my first real "navigator." I still have it; it's the Garmin nüvi 660, which is an awesome little unit that can help you find your way around the US or Europe (depending on the model you purchase), act as an MP3 player, or even work as a fairly serviceable hands-free unit for Bluetooth phones.
I've used mine with my iPhones since way back in 2007, and have enjoyed hearing the amplified voices of callers blasting out of the nüvi.

It's best capability, of course, is as a navigator. In this post, I'm going to compare the AT&T Navigator app [App Store] and service with the nüvi, and give you my take on how this free app works. Mel already filled you in on some of the details in his earlier post; we agreed that I'd give you the road test perspective.

Continue readingRoad Tested: AT&T Navigator for iPhone

Filed under: Retail, iPhone

iPhone is humongous for AT&T

Mac Daily News and other sources are reporting today on a leaked AT&T memo that states that the company retail stores had their best day ever with the launch of the iPhone 3GS.

"iLaunch day 2009 was one for the record books, as AT&T customers scrambled to get their hands on the fastest, most powerful iPhone yet.

Here's a look at some of the milestones we achieved:

* Best-ever sales day in our retail stores
* Second-largest traffic day in our retail stores
* Most transactions processed via our IT systems in a single day
* Most upgrade eligibility checks in a single day
* Largest order day in att.com history
* Largest features sales day in att.com history

On this year's launch day, iPhone sales exceeded sales recorded on 2008's iPhone launch day, Black Friday 2008 and Dec. 26, 2008 - all heavy-volume sales days. In fact, this year we surpassed 2008's launch day sales at about noon Central time, and sustained our previous peak hour record, also set in 2008, for 11 straight hours."

If the numbers are accurate, the iPhone blew by most analyst predictions that the iPhone would not sell as well as the 3G iPhone released last summer.

Even better news, numbers like these should give Apple some leverage to force the wireless giant to improve what for many is a mediocre experience using the AT&T network. The iPhone exclusive is up next year, and rumors persist that Apple is talking to other carriers, most notably Verizon.

via Mac Daily News and TechCrunch

Filed under: Tips and tricks, Internet, Security, TUAW Tips

Staying Safe: securing your wireless connection

Recently, we reported on AT&T's push to make it easier for iPhone & iPod touch users to connect to their Wi-Fi Hot Spots. One of our readers, Jamie Phelps, pointed out on his blog that AT&T's Wi-Fi service is not actually a "secure connection," as is advertised in various places on their website; we had overlooked this, and mistakenly reinforced the company's shaky claim in our post.

This brings to light an important point about wireless networks and security, however. It's really easy (and sadly all too common) to hop on to an available wireless signal in your office, at the hotel, or your favorite coffee spot and not even think twice about logging in to your e-mail or checking your bank balance.

What many users don't realize is even though the server you are connecting to (i.e. your bank's website) may employ several layers of security, the connection between your computer and the wireless access point is very likely to be unsecured. Anyone who is within range of your computer can trivially monitor the traffic being sent between your computer and the access point, allowing them to see what websites you may be visiting or capture details about other services that you may be connected to. This isn't because of some gaping vulnerability or software bug, it's just an inherent part of how wireless networks work.

So, what can you do to protect yourself? Read on for a list of simple steps you can take to ensure that your wireless connection is safe and secure.

Continue readingStaying Safe: securing your wireless connection

Filed under: iPhone, App Store, iPod touch

Turn by Turn navigation in the App Store -- from AT&T

The company that iPhone users either love or hate has just surprised everyone with a turn by turn navigation solution now available at the app store. While app is free, to use it you'll have to pay AT&T US$9.99 a month, which is charged to your monthly bill.

AT&T Navigator [App Store] is part of a partnership with TeleNav, and it gives voice directions, along with automatic rerouting and real time traffic updates.

The app will find the lowest gas prices along the way, but it doesn't integrate with your address book for entering destinations. You can enter destinations from a PC or Mac, and sync them to your iPhone.

The maps are not on your phone, so if you lose data reception, good bye navigation.

The app requires an iPhone running OS 3.0. AT&T offers this service on some of their other smartphones, so I guess it wasn't a surprise to see it on Apple devices. This will be good for competition, as we await the announced product from TomTom and others who are keen to profit from the demand for navigation services.

If any of our readers try this app, we'd be interested in your thoughts.

Filed under: iPhone

3G S sales expectations shift higher, Apple offers $30 credit for activation issues

It's Father's Day here in the USA, UK and Canada (best wishes to all the Mac daddies out there!), and if the tea-leaf-reading over the iPhone 3G S launch is accurate, it looks like quite a few of those dads may have gotten a shiny new phone as a gift from the spouse and kids. Which would have been really thoughtful and unexpected. If I had gotten one. Anyway.

The pre-launch expectation from analyst Gene Munster was for a comparatively modest 500K units sold over the weekend vs. the 3G million-phone launch, but now his firm has suggested that may have been a conservative number, as noted by AppleInsider. Between AT&T's citing of 'hundreds of thousands' of pre-orders for the phone, and O2 announcing that first-day sales for the 3G S blew past the totals for the 3G last year, it's possible that the 3G S could creep up towards that million-phone number and blockbuster territory.

Despite (or perhaps due to) the brisk sales pace, AT&T's activation infrastructure did not seem to be ready for the influx of account changes; this is a familiar situation, as last year's 3G launch triggered similar delays. Many new buyers (including our own Steve Sande) were faced with activation delays between two hours and two days. In recognition of the aggravation and inconvenience, Apple has begun emailing affected users with the offer of a $30 iTunes credit to be delivered Monday morning, according to Everything iCafe. If you got a credit email, please let us know.

Filed under: How-tos, Tips and tricks, iPhone

Visual Voicemail hosed after an upgrade? Here's the likely solution

This happened to me last time I upgraded from my original iPhone to the 3G. I went to check messages, and instead of seeing the list of people who called, the phone simply dialed the voicemail number. The solution this time is the same as last time.

Go to the AT&T web site, log in, and under Phone, Device Support you'll see an option to 'Reset Voicemail Password.' Go ahead and do that, and AT&T will send you a text message with a temporary password. Go to your iPhone, set up Visual Voicemail again as if your phone was new, and put your old password back in.

It seems like AT&T could handle all this automatically, and it clearly works for some, but a quick check of friends who upgraded found quite a few with the problem. All this logging in and re-setting passwords is not the most elegant solution, but apparently it is the only solution.

Hope this helps some of you.

Filed under: iPhone, MobileMe

iPhone 3G S buying at the Walt Whitman Mall, Huntington, NY


I just got back from the Apple Store and am now the proud owner of an iPhone 3G S 32 GB in basic black. I can't wait to get at it, but before dive in, I want to write a bit about the experience.

Driving to the Apple store at the Walt Whitman Mall in Huntington, NY, I drove past an AT&T store which had no line and very few cars in the parking lot. When I got to the Apple store, it was a different story. There was a bit of a line or actually two lines, but nothing big. When I got to one of the Apple reps at the start of the line, I was asked if I pre-ordered. I had, and my name was on the list. I was told to stand on a line of only five people, the other line of people who had no pre-ordered numbered fourteen.

It was about 1:50 pm when I got there and I was curious to see how the Apple experience would differ from what I was accustomed to. The last few times I bought a cellphone, it was a slow, laborious process where the store rep had to take a ton of information from me, get a credit check, wait, find a phone, wait, get more information from me, wait, take the phone to the back to infuse it with life by chanting arcane spells and pushing arcane buttons, wait, hear a canned sales pitch on how the phone would be absolutely no good without a dozen or so accessories that they would be very happy to sell me, refuse, wait, sign a sheave of documents, wait, get the okay, a shopping bag and a receipt and finally leave the story after well over an hour. Let's see how Apple does it.

While waiting in the line with a bottle of Poland Spring Water given to me by an orange-shirted rep, I struck up a conversation with Angelo Vergara who was trading in his three month-old 16 GB model for the same capacity in a 3G S. He told me a story that made me do a double-take. Angelo could have upgraded a year ago according to his contract, but didn't. Instead, he bought his iPhone 3G a few months ago. To upgrade it would cost him $399. That sounded a bit steep. I asked him why he couldn't just cancel his contract, sell the 3G iPhone and pay the early termination fee, and then start a new contract along with paying only $199 for his new phone. He told me that doing so would lose his phone number which he was not wont to do. The net dollars spent would be close, but it seems like he was caught in an odd concatenated AT&T policy. When I got to the front of the line, I asked Jane, my sales rep if this was, in fact, policy and she told me it was. Seems somewhat fishy though.

Continue readingiPhone 3G S buying at the Walt Whitman Mall, Huntington, NY

Filed under: Analysis / Opinion, Rumors, Wireless, iPhone

Damage control: AT&T denies $55 tethering charge rumor


While it was rumored that AT&T would charge an additional $55 to enable U.S. customers to use internet tethering on the iPhone, the company has scrambled to deny that claim by posting an update on its Facebook page:

"There are a lot of reports out there, but wanted you guys to know that rumors of $55 tethering plan on top of an unlimited data plan are false. We'll have more news to share when the iPhone tethering option is closer to launch."

I'm guessing one of two things has happened.

1. The $55 tethering option price that leaked was real, and AT&T is now in damage control mode. Perhaps realizing that they're overdosing on bad press already, they might be considering following in the footsteps of other telcos and let people tether the iPhone for free, or at least at a far more reasonable price.

or,

2. AT&T is doing the typical corporate PR thing, and by telling us that tethering won't cost $55, they'll expect their customers to be grateful when it actually costs "only" $35 instead.

I'm not a betting man -- when I visit Vegas, I go to visit family and for the cheap drinks -- but if I was, I wouldn't lay down any money on option 1.

[Via Macworld]

Filed under: Analysis / Opinion, Rumors, Wireless, iPhone

AT&T iPhone customers: tethering is coming, for a price

Citing an exclusive source from within AT&T, appmodo reports that "tethering support is coming later this summer" is AT&T-speak for "tethering support is coming at the end of July."

It won't be coming cheaply, however; appmodo's source says a tethering option will cost AT&T customers a whopping $55 a month.

While this is cheaper than the $70 rumor that's been making the rounds, it still strikes me as ridiculous that AT&T is charging additional money for this option in the first place. Considering their "unlimited" data plan is reportedly only unlimited until you reach 5 GB or so in any given month, it seems preposterous for AT&T to charge their customers an extra fee to use the iPhone to access the internet via tethering. But, since AT&T's wrangling caused Skype to be restricted to WiFi only and SlingPlayer Mobile to be almost totally crippled compared to the same software on different models of smartphones running on AT&T's network, perhaps this shouldn't come as a surprise.

With all the negative press AT&T has been getting over the past week, I have to wonder: what do they have against the iPhone?

Editor's Note: As many of our commenters have pointed out, several other sites have posted instructions and a hacked carrier file to allow tethering on AT&T-activated iPhones immediately; some have linked to an application that allows one-click tethering. We encourage anyone who is trying one of these procedures to be cautious in your network usage, as you may rapidly run afoul of your contract terms with your carrier.

Filed under: Wireless, Odds and ends, Internet, iPhone

AT&T makes it easier for iPhone OS 3.0 users to use WiFi Hot Spots


Among the many wonderful (and sometimes frustrating) new features of iPhone OS 3.0 was one that was announced today by AT&T. The company now supports auto-authentication for 3.0 users who are connecting to AT&T WiFi Hot Spots. While the Hot Spots are nothing new, the simple logon is a iPhone OS 3.0 feature that went live today.

Any customer using a qualified iPhone data plan has unlimited access to more than 20,000 AT&T WiFi Hot Spots. Previously, using the Hot Spots required a two-step authentication process that required receiving an SMS message. Now you connect your iPhone to the network at a Hot Spot one time, and the auto-connect capability is set up for you. From then on, all you need to do is walk into the Hot Spot, and you'll be automatically logged in with a secure connection. (One-click logon capability for the AT&T wireless sites was offered for iPhone 2.x devices via Devicescape's Easy Wi-Fi app, but it has disappeared from the App Store.)

Update: As pointed out here and acknowledged here, AT&T is playing fast and loose with the word 'secure' in its marketing materials. The hotspot connection is not protected with WEP or WPA encryption, and there is nothing in the default setup to prevent other users in the same location from sniffing your packets as they fly by.

This is a big step in the direction that AT&T seemed to be taking when they started boldly moving into the WiFi Hot Spot market, in terms of making sure that AT&T customers can easily and seamlessly move between AT&T's wireless network and the WiFi Hot Spots. Most iPhone users can now walk into any McDonald's, Starbucks, or Barnes & Noble location and immediately take advantage of WiFi speeds and bandwidth.

For more information about the location of the Hot Spots and how to connect, visit the AT&T WiFi site here.

Filed under: OS, Wireless, How-tos, iPhone

Inside iPhone 3.0: Tethering

While I trashed Vodafone NZ's pricing in a previous post, in at least one way it's far ahead of U.S. telco giant AT&T: internet tethering using the iPhone is already possible over Vodafone's network without resorting to lengthy, kludgy, and unsupported hacks. Who knows how long tethering will stay supported here, or how long it will take before Vodafone remembers to charge extra for it, but for now, tethering is go in the Southern Hemisphere.

Tethering works over both USB and Bluetooth. Using USB to tether simply requires enabling internet tethering in the iPhone's settings, then plugging the iPhone into an available USB port on your computer. The Mac will automatically recognize the tethered iPhone, and your connection will be up and running.

Bluetooth tethering obviously requires enabling Bluetooth on both your iPhone and computer, and then selecting "Connect to Network" from the Bluetooth drop-down menu. Once again, the rest of the setup is automatic -- it really doesn't get much simpler than this.

The speed of the internet connection appears to be comparable to the iPhone's standard mobile speed using USB, but Bluetooth was only about half as fast. I didn't remain tethered for long for fear of gulping down my meager monthly data cap, but for the time I used it, tethering worked with no issues whatsoever.

For my money, having tethering available in little ol' New Zealand long before the U.S. will have it puts AT&T in an even less flattering light -- while AT&T has far more users spread over a much larger area than Vodafone NZ, AT&T also has more towers and more money to pour into their infrastructure.

Any other international iPhone users managed to get tethering working on their networks? Sound off in the comments, and be sure to let us know what network you're on.

Read on for a pictorial guide to enabling tethering over Bluetooth.

Continue readingInside iPhone 3.0: Tethering

Filed under: iPhone

AT&T revises 3G S iPhone upgrade policy

It's no secret that I didn't mind AT&T's pricing of their 3G S upgrades. However, 3G owners were upset that they were not offered the same discounts as new customers or those who had not fulfilled their two-year contracts.

Well, good news for those 3G owners who are wanting to upgrade to the 3G S. AT&T listened to your complaints and published an open letter and YouTube video explaining that current 3G customers may be given much better upgrade pricing when the 3G S launches. From the open letter:

"Beginning June 19, iPhone 3G customers [who are] eligible for an upgrade in July, August, or September will get our best upgrade price of $199 (16 GB) and $299 (32 GB)." This is definitely great news for some 3G owners, as it bumps up the date when they can upgrade for less -- however, if your discount date is past September 30, you will still have to wait to get the best pricing. Your upgrade-eligible date is based on both your contract age and your service plan; the more money you spend with AT&T every month, the sooner they will replace your phone.

There is also good news for those of you who have already pre-ordered the new iPhone: if the new eligibility window affects you, AT&T will issue you a credit for the difference.

Although I don't think that AT&T had to make this change in their policy, it's encouraging to know they're listening to their customers and making changes. Now that you're listening, AT&T, how about getting on the ball with MMS and tethering?

Filed under: Analysis / Opinion, Apple, iPhone

Counterpoint: AT&T isn't cheating iPhone 3G customers

In my youth, I sold cell phones for Verizon. It was not a rare occurrence to have a customer sign up for a new account and get their free phone, only to come back a week later and tell me they dropped it in a toilet and wanted another one. They were shocked when the phone they got for free just a few days before now cost them close to $200.

To a lesser extent, the same thing is happening with iPhone 3G owners wishing to upgrade to the 3G S for the subsidized price. A year ago, 3G owners bought a $600 cell phone (assuming we're talking about the 8GB model) for just shy of $200. The 2-year contract guarantees that AT&T makes their $400 back over the length of your contract. So far, 3G owners are only about 1 year into their contract, so they've really only paid off about half of their subsidy to AT&T.

Most carriers would stop there, and offer no additional incentives until you've come close to reaching the end of your contract. AT&T is being about as generous as they can be by offering 3G owners half of the subsidy after completing half of their contract. Once 3G owners have fulfilled a year of their contract, they can get the 3G S for the base price ($199) plus half the subsidy ($200) for a grand total of $399.

Read on for some fun cell phone contract math.

Continue readingCounterpoint: AT&T isn't cheating iPhone 3G customers

Filed under: Analysis / Opinion, iPhone

Palm and Verizon looking to take shine off Apple and AT&T

In a minefield of failed "iPhone killers" one is making some headway on fulfilling that murderous promise: the Palm Pre.

Perhaps it's no surprise: the Palm Pre was conceived by a team that includes plenty of Apple alumni, including Jon Rubenstein, who was made Palm's CEO yesterday to replace Ed Colligan. (John Gruber reminds us of one of Colligan's more famous quotes.) Rubenstein used to be the general manager of Apple's iPod division.

Not only that, but Fred Anderson, Lynn Fox, and Mike Bell are all connected (if not employed by) the re-energized Palm. Valleywag's Ryan Tate says it's no wonder, then, that the Pre syncs with iTunes right out of the box.

Competition is good, though, right? We'll see improvements to both the iPhone and the Pre because of the products' competitive relationship with each other. Look at the rivalry between Canon and Nikon: The result? Awesome cameras both. In the end, the customer wins.

This is true with carriers, too, as exclusivity agreements begin to expire. There were rumblings that the Pre would be released on the Verizon network around Christmas, but blowback from Sprint CEO Dan Hesse pushed the rumor mill's schedule back a month to January 2010, according to The Wall Street Journal.

Watercooler talk suggests that the iPhone's exclusivity agreement with AT&T expires around the same time for U.S. customers, but the Magic 8 Ball says that we might not see an iPhone for Verizon until both they and AT&T finish their LTE networks.

If you're using a Pre with your Mac, especially if you're taking advantage of the iTunes sync capability, let us know in the comments how it's going.

Filed under: Analysis / Opinion, Odds and ends, Internet, iPhone

AT&T to provide underground service on Chicago subways

Good news for those of you who live with me here in Chicago and also don't have a car: while AT&T has gotten on the bad side of a lot of iPhone owners lately (seriously, that MMS delay is lame), they're at least doing one good deed for us Chicagoans. They've just announced that they're bringing cellphone service to our underground transit systems.

Many's the time I've stood underground out on the Logan Square Blue Line station heading out to O'Hare, bummed that my iPhone isn't pulling up my flight times for one last check, but no more -- with a contract set up this week, AT&T says they'll have service up and running underground by the end of the year. And the deal will generate $3.1 million for the CTA, which could probably use the money.

That may do little to soothe the pain of all AT&T has done to us iPhone users. But being able to use my iPhone underground while waiting for the train will definitely be nice.

Tip of the Day

Holding the Command key (aka the Apple key) and pressing Tab will cycle through your open applications. It's easier to Cmd-Tab if you are Copy (Cmd-C) and Pasting (Cmd-V) to and from various applications.


Follow us on Twitter!
TUAW [Cafepress]

Sponsored Links

Featured Galleries

DNC Macs
Macworld 2008 Keynote
Macworld 2008 Build-up
Google Earth for iPhone
Podcaster
AT&T Navigator Road Test
Bento for iPhone 1.0
Scrabble for iPhone
Tom Bihn Checkpoint Flyer Briefcase
Apple Vanity Plates
Apple booth Macworld 07
WorldVoice Radio
Quickoffice for iPhone 1.1.1
Daylite 3.9 Review
DiscPainter
Mariner Calc for iPhone
2009CupertinoBus
Crash Bandicoot Nitro Kart 3D
MLB.com At Bat 2009
Macworld Expo 2007 show floor
Apple Texas Hold 'Em

 

More Apple Analysis

AOL Radio TUAW on Stitcher