Customer satisfaction Articles on TUAW - The Unofficial Apple Weblog

New York Times: Windows Mobile sinking, Android and Apple benefit

by Mel Martin (Oct 26th, 2009)

This morning, the New York Times had an interesting piece about the shift in cellphone momentum away from Microsoft to Android and the iPhone. The story refers to Windows Mobile as 'foundering,' which won't bring much happiness to Redmond. Of course, Microsoft already knows that they're quickly ...

New York Times calls iPhone the 'Hummer of cellphones'

by Mel Martin (Sep 3rd, 2009)

Why? Because the iPhone sucks up network bandwidth on a rather massive scale. The article, available online, tells a story most iPhone users already know. AT&T was unprepared for the massive assault on the 3G network from phones that stream audio and video, and surf the web at a rate far ...

J.D. Power says iPhone tops smartphone ratings

by Mel Martin (Apr 30th, 2009)

Given all the other good publicity the iPhone has been getting, it won't come as any great surprise that the J.D. Power survey released today says: Apple ranks highest among smartphone manufacturers with a score of 791, performing particularly well in ease of operation, operating system, features ...

Apple ranked #4 among online retailers

by Mel Martin (Dec 31st, 2008)

A holiday survey of shopper satisfaction with e-retailers ranked Apple as number 4, with 78% of customers pleased with purchases made on the Apple website. The survey was conducted by ForeSee Results and FGI Research. Only two online retailers scored above 80 percent, with Amazon and Netflix tied at ...

Apple among Gen Y most trusted brands

by Dave Caolo (Apr 23rd, 2007)

Ok, Generation Y, which brands do you trust the most (for the record, "Generation Y" is comprised of people between the ages of 21-27)? Outlaw Consulting asked that question to a group they referred to as their "...most forward trendsetter* panelists" across several US cities, and Apple topped the ...