Tag: customer service

Dear Auntie TUAW: Did I overstep my data limits?

Cara Tia TUAW, I need your help please. I am in Mexico and have an iPhone with a 150 MB data plan and 300 minutes. My carrier says that I have passed my data limit and owe them around $150 usd. According to the Cellular Network Data on my iPhone, I have used 35MB and 83 minutes (Settings > Gener...

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Live iPod/iTunes Phone Support

At Slate, Timothy Noah tracked down an actual customer service telephone number for iTunes. Here's the dish: With your iPod serial number in-hand, call 1-800-275-2273, Apple Care Service and Support. Enter 70 at the recorded greeting. If rejected, enter 70 again. When prompted for a product name, sa...

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Apple turns the most customer service frowns upside down

I couldn't resist the headline, but can you blame me? This tech stuff can be a doozie on consumers, but it seems that Apple just received the highest rankings in a customer support satisfaction survey released by the ACSI (American Customer Satisfaction Index). This 2006 second quarter report found ...

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