Customer support Articles on TUAW - The Unofficial Apple Weblog

Apple buying land for expansion in Austin, Texas

by Steven Sande (Jul 18th, 2012)

In May of this year, Apple worked with local and state officials in Texas to secure an economic development package with the promise of expanding its presence in the city of Austin. Now the company is following up on its promise, buying up land in Austin to begin the expansion. The Austin ...

Apple trademarks 'Express Lane' and 'VoicePass'

by Mike Schramm (Dec 23rd, 2010)

Apple has filed two new trademarks right before the holidays this week. VoicePass is the first one -- it's filed in the category of "construction and repair services," so it likely has to do with supporting broken devices. MacNN says that the VoicePass service is used when calling in to customer ...

What Apple CSRs see

by Erica Sadun (May 8th, 2007)

Over at UneasySilence, Dan has discovered something interesting. Someone has apparently leaked a screenshot that shows a moment in an Apple customer rep's day. The screen shot includes a multi-person support session via AIM, and a customer search interface. Lou Wheeler, the CSR whose desktop was ...