Skip to Content

Free TUAW iPhone app -- try it now!
AOL Tech

customer posts

Filed under: Analysis / Opinion, iPhone

J.D. Power survey ranks iPhone highest

by Robert Palmer (RSS feed) on Nov 7th, 2008

J.D. Power and Associates released the results of a survey yesterday, showing Apple's iPhone ranked highest in terms of customer satisfaction among 1,388 business wireless customers queried between August and September.

Apple scored 778 (out of 1,000), higher than Blackberry-maker RIM (703) and Samsung (701). The scores were derived from survey answers in five categories: ease of operation, operating system, physical design, handset features, and battery aspects.

Apple owners reported the highest average purchase price for a smartphone, $337. Motorola owners paid the least, averaging $169. The average across all smartphone brands was $216.

The survey also found that a quarter of all smartphone users have at least one software-related problem with their current handset. Forty-four percent had to reboot their device at least once a week. Sixty-nine percent own a hands-free device, and 74 percent of them are wireless.

[Via Macworld.]

Tags: customer, iphone, jd power, JdPower, rank, satisfaction, statistics, stats, study

Filed under: Hardware, Software, Troubleshooting, Apple

Apple drops plans for India support center

by David Chartier (RSS feed) on Jun 4th, 2006

Apple has dropped its plans for bolstering off-shore support in India and other countries. MacNN is reporting that the company hasn't been very forthcoming with a reason, but they have laid off all 30 of the employees hired under the subsidiary which would run these Indian support operations, Apple Services India Pvt Ltd (fortunately, the employees received two month's severance pay).

This is good news, as I've never heard wonderful things about a company's customer support ratings when they make a move like this. Dell's tanked when they tried it, and last I heard they shut the facility down and moved most of their support operations back to the US. Kudos to Apple for taking a hint from others' mistakes.

Tags: Apple, customer, facility, foreign, India, operation, operations, support, troubleshooting

Filed under: Software, Tips and tricks

Help the revolution: submit feedback

by David Chartier (RSS feed) on Apr 4th, 2006


This is more of a public service announcement and reminder than anything, inspired by TUAW reader Jer's comment on my .Mac syncing UI silliness post. Jer asked whether we were submitting feedback to Apple concerning gripes like the one I blogged, and the answer is 'most definitely yes.' This brief dialog inspired me to take the opportunity to urge all Mac users everywhere to do the same.

If you have a complaint, a feature request, or maybe you just found a bug in Mac OS X, or another piece of Apple's software, apple.com/feedback is a great place to go and tell them about it. Most of Apple's apps are categorized there, and it's a simple process for submitting your comment. While I don't believe it's in their policy to reply to anything submitted there, you can rest assured that it's one of the best places Apple uses to collect the information they use to keep tabs on how we like their software, especially when it comes to creating all those official bug reports you'll find sprinkled throughout their support and knowledgebase articles (besides, who wants to take bets that their engineers have TUAW in their newsreader?).

So remember boys and girls, when it comes to feature requests, UI gripes and bug squashing: ask not what Apple can do for you... but submit some feedback so the world's best operating system can get even better.

Tags: Apple, bug, bugs, complaints, consumer, customer, feature requests, FeatureRequests, feedback, gripes, Mac, OS X, OsX, products, reporting, software, squashing, UI

Tip of the Day

Use Spotlight as a reference tool. Type any word in the Spotlight box and one of the top entries will be a definition. Click on it, and it will bring up the dictionary application to check the word in either the dictionary, thesaurus, Apple database, or Wikipedia.

Learn More

Follow us on Twitter!

TUAW flickr Pool

www.flickr.com
 TUAW [Cafepress]

Featured Galleries

DNC Macs
Macworld 2008 Keynote
Macworld 2008 Build-up
Google Earth for iPhone
Podcaster
Storyist 2.0
AT&T Navigator Road Test
Bento for iPhone 1.0
Scrabble for iPhone
Tom Bihn Checkpoint Flyer Briefcase
Apple Vanity Plates
Apple booth Macworld 07
WorldVoice Radio
Quickoffice for iPhone 1.1.1
Daylite 3.9 Review
DiscPainter
Mariner Calc for iPhone
2009CupertinoBus
Crash Bandicoot Nitro Kart 3D
MLB.com At Bat 2009
Macworld Expo 2007 show floor

 

Most Commented On (7 days)

Recent Comments

More Apple Analysis

More from AOL Money and Finance

AOL Radio TUAW on Stitcher