Customer Articles on TUAW - The Unofficial Apple Weblog

Is it possible? AT&T drops lower in customer satisfaction survey

by Mel Martin (May 19th, 2011)

It's a bit of a surprise. AT&T has dropped below Sprint in consumer ratings, at least according to the American Customer Satisfaction Index, as reported by the Associated Press. Both T-Mobile and AT&T are ranked at the bottom, which makes you wonder about the wisdom of the announced sale ...

Apple, ASUS top PC World satisfaction survey

by Mike Schramm (Nov 29th, 2010)

Apple has garnered yet another win in a customer satisfaction survey -- this time it's PC World conferring the honors onto Cupertino, as Apple has topped both the laptop and desktop categories for most reliable and well-supported computer products. PC World says that Apple also did well in its ...

Survey: 73% of iPhone users are fine with AT&T's service

by Mike Schramm (Jul 26th, 2010)

If you're the kind of person who loves quoting that ".5%" number given by Jobs at the press conference a few weeks ago as proof that AT&T's reception problems are overblown, you'll love this. A new survey released by Yankee Group says that 73% of iPhone users polled are actually "very satisfied" ...

Apple shifts focus from sales to quality in China

by Mike Schramm (Jan 26th, 2010)

There was quite a bit of discussion from Apple yesterday about their sales in China (you can see that in our liveblog from yesterday afternoon), and AppleInsider points out that Apple is changing priorities over there, from straight up sales to brand quality. Tim Cook said yesterday that Apple ...

J.D. Power survey ranks iPhone highest

by Robert Palmer (Nov 7th, 2008)

J.D. Power and Associates released the results of a survey yesterday, showing Apple's iPhone ranked highest in terms of customer satisfaction among 1,388 business wireless customers queried between August and September. Apple scored 778 (out of 1,000), higher than Blackberry-maker RIM (703) and ...

Apple drops plans for India support center

by David Chartier (Jun 4th, 2006)

Apple has dropped its plans for bolstering off-shore support in India and other countries. MacNN is reporting that the company hasn't been very forthcoming with a reason, but they have laid off all 30 of the employees hired under the subsidiary which would run these Indian support operations, Apple ...

Help the revolution: submit feedback

by David Chartier (Apr 4th, 2006)

This is more of a public service announcement and reminder than anything, inspired by TUAW reader Jer's comment on my .Mac syncing UI silliness post. Jer asked whether we were submitting feedback to Apple concerning gripes like the one I blogged, and the answer is 'most definitely yes.' This brief ...

Buy an ad here