Challenging customer service folks in retail stores is pretty much shooting fish in a barrel-- sure, Apple claims to have a great retail environment, but if those Geniuses are getting paid as little as I was when I worked in retail, there's no real reason for them to know the difference between the Apple ][ and the Apple //e (that's what you have TUAW for).

Still, Laptop's writeup on their trip inside the Apple Store is pretty entertaining anyway. The Genius confirms what we all knew about the Macbook Air (it's a "supplemental computer, like, if you already have a desktop at home"), and messes up some specifics on HD-DVD and processor speed and size. My own Apple Store experience wasn't much better-- I had to explain what a KVM switch was (to switch between my Mac mini purchase and my gaming PC). But just like Laptop's experience, my person was helpful and quick, and what more can you really ask from a retail experience?

Long story short, do your research at home, and show up at the Apple Store (or the Best Buy, or the Circuit City, or wherever) only when you know what you really want to buy. The guys and girls with nametags on at the store know a lot about how to sell stuff, but they just don't get paid enough to make your choices for you.

We've got our iPhones. Now it's time to see what these puppies can do. This is the first in a series of posts intended to explore the iPhone's features.

This time, it's about the keyboard.

With the iPhone, Apple eschewes the "real" keyboard of some other smart phones, and offers virtual replacement. It shows up when needed, and disappears when it's not. It's available in both landscape and portrait orientation, depending on what you're doing. Let's look at an example of each.

First of all, the iPhone's response to your keystrokes is immediate. The "Notes" application (as well as a few others) requires you to use the keyboard in portrait mode. Create a new note and the keyboard emerges, taking over the lower half of the screen. By default, letters are displayed with a QWERTY layout, as well as a backspace button, shift, and spacebar. An additional button swaps letters for numbers and symbols (for punctuation, etc.).

Click any key and it immediately "grows" from underneath your finger to confirm your selection. The problem for me, at least, is that I don't always see the letter I expect.

Typing on this thing in portrait mode with 100% accuracy requires the hands of a adolescent girl. When typing a 27-letter phrase ("This little piggy went to market," if you must know), I made 5 "errors." That's not a whole lot, but it's enough to be kind of annoying.

Apple must have predicted that people with adult-sized fingers would have trouble, so they've built in a helpful feature. As you type, the iPhone takes a guess at which word you're after, and places it on the screen just below the cursor. To accept the guess, simply hit the spacebar. While this is handy for avoiding errors in portrait mode, it's a real speed booster while in landscape.

This is where things change. Typing in landscape mode - say, while using Safari - is much easier. Because it's got more real estate, the keyboard is wider and the keys are larger. I was able to type my test phrase with no errors and as quickly as I could find the necessary keys. Speaking of Safari, the keyboard acquires a handy ".com" button while you're on the net.

It's also more comfortable to type in landscape. Your hands quickly learn how to position the iPhone so that it's secure in your grip while leaving your thumbs free to type away. I wish there was some why to flip all applications on their sides, just so I could make use of that nice, wide keyboard.

If anything is at fault here, it's my massive Meat Mittens, not Apple's software. However, I would imagine that a number of users have hands like mine. For us, "slow and deliberate" is the name of the game.

With hacks of all kinds appearing at lightning speed to make the Apple TV do everything from play XviD movies to store more than a mere 40GB, I thought it might be time to step back and look at some of the things it can't do. Granted, many things are possible when a device like this lands in the hands of those who don't take no for an answer, but most of these issues I've found are rooted in features that Apple neglected to create (or in some cases, mimic from their other software and devices). So until someone hacks and slashes their way through the Apple TV's closed source software, let's examine some of the tricks it can't do:

The iPod is the 800-pound gorilla of the DAP industry - there's no doubt about it (well, almost). In its 4+ years of existence, the player has quickly won owner's hearts because of its ease of use and seamless iTunes management experience, amongst other reasons. I personally have owned one of every generation of iPod since the original 5 GB model with the *gasp* mechanical scroll wheel, before all this fancy touch wheel stuff you young whipper-snappers are spoiled with today.

In all this time, however, the iPod's famously simple UI has more or less remained that way - staggeringly basic. While I personally am no fan of devices that add features and options simply for the sake of claiming 'it has more', I'm starting to think that there are a few areas that the iPod's UI and experience are in serious need of an update. Music (and video) collections are getting larger, people are interacting with their devices and the libraries on their computers through increasingly new (and truly useful) ways, and I think the iPod needs to catch up with the times.

You know the "cinema experience" that movie executives keep harping on about? Y'know, the "experience" that cinemas use to justify stupidly high snack and ticket prices? Well, a company has created a program that lets you relive this authentic experience from the comfort of your Mac.

Peanut Gallery, billed as a "shared media experience" by its creators, allows you to recreate this experience from within a virtual 70's style movie theater. You can even chat over the movie along with seven other viewers via the web or Bonjour and animate little silhouette avatars that sit in rows of seats. Getting up and leaving after you realize you've spent your hard earned money on another piece of Hollywood crap has never been so easy; you don't even have to leave your chair to leave your chair! Don't worry if you're a little late for the showing, because there's also an option for a pre-show reel which, for extra realism, you'll be able to fill with annoying commercials and trailers for films you're completely uninterested in.

Still, I'm a little angry that there's no implementation of a few other cinema features we all know and love including "mobile phone goes off at the tense bit" or the "crying baby". They didn't even place an obligatory anti-piracy PSA at the beginning! The pre-screening frisk down by a burly police officer is also missing. Another thing: Peanut Gallery doesn't disable my iSight or jam my cellphone for the duration of the film. Talk about unrealistic. How am I supposed to feel like I'm actually at the movies with essential parts of the cinema experience missing?!

I give the program a B+ for effort, but I think a little more of a police state/Big Brother-style attitude is needed.

[Via Daring Fireball]