Geniusbar Articles on TUAW - The Unofficial Apple Weblog

AT&T concept store uses iPads, iPhones for checkout

by Michael Grothaus (Nov 17th, 2011)

An AT&T concept store opening this weekend in the Chicago suburb of Arlington Heights aims to "differentiate the AT&T experience," according to AT&T retail president Paul Roth. Roth told AllThingsD that AT&T needs to do more to lure the shopper into its stores now that most ...

Hackintosh repaired at Apple Genius Bar

by Steven Sande (Jul 29th, 2011)

So, you're in Shanghai, China with your fake MacBook Air when it suddenly stops working. What do you do? Make an appointment at the real Genius Bar for the Apple Store, Pudong in Shanghai and get help. Fortunately for the man who brought the "MacBook Air" into the store, the Geniuses behind ...

Rumor: Best Buy stores to add more Apple products, get Genius Bars

by Steven Sande (Jan 10th, 2011)

An anonymous tipster who works at a Best Buy store let us know this morning that he was informed by his Apple rep that the Apple section of the computer department will be going through a transition sometime this spring to allow more products to be displayed. At the same time, the stores will get a ...

Proximity sensor woes caused by reflective ear canal

by Aron Trimble (Jul 6th, 2010)

Following the recent release of iPhone 4 several of you reported an issue with the proximity sensor running amok during your calls. Our poll results were dead even with 50.1% of readers seeing issues and 49.9% having no problems. At the time I considered myself in the all-clear category, but ...

Readers: How to get satisfaction from Apple support on iPhone 4 issues

by Steven Sande (Jul 2nd, 2010)

Apple's rumored policy is to not give away the $29 bumpers to consumers, and DIY bumpers may not suit your style. So, how do you get the golden ticket, in this case the free bumper? It seems that documenting your case carefully and showing that you've performed all of the recommended fixes in ...

TUAW Brain Trust: iPhone 4 phone calls

by Erica Sadun (Jun 29th, 2010)

I have been having problems making calls on my iPhone 4. Whether at home or on the road, my signal strength is simply awful. The only place that I seem to get five bars is the Apple Store itself. I visited the Genius Bar there tonight after Mike urged me to report my signal issues. So, I did. I ...

Apple ranks third in BusinessWeek customer service survey

by Mike Schramm (Feb 22nd, 2010)

Apple has nailed down the number three spot on BusinessWeek's fourth annual customer service awards, falling in right behind LL Bean and insurance company USAA, and way above companies like Amazon and Dell. The awards were based on survey results from a few different places, and Apple scored an A+ ...

Some tips when visiting the Genius Bar

by Victor Agreda, Jr. (Dec 10th, 2009)

Nobody likes it when their shiny Apple gear breaks. About a week ago I walked in to the Apple Store here in Knoxville to meet with an Apple Genius about my iPhone 3GS. It seems my phone was crashing much more than normal -- I logged around 90 crashes in the five months or so that I had the device. I ...

Rumor: Apple to release concierge app

by Dave Caolo (Nov 17th, 2009)

The Genius Bar is a popular feature of Apple's retail stores. Shoppers can schedule appointments with the resident Geniuses to request repairs, ask for help and so on. The tough part can be getting an appointment, as they fill up fast. AppleInsider is reporting that Apple will release a concierge ...

Think those warranty parts are new? Think again

by Josh Carr (Nov 1st, 2009)

We received a question from one of our readers earlier this week that made me cringe, cower in fear, and heavily debate posting the answer. He had just been to the Genius Bar and they had replaced his under-warranty iPhone for a hardware issue. He then asked us what the quality of said iPhone would ...

Man threatens to shoot iPhone at Genius bar

by Dave Caolo (Oct 2nd, 2009)

Even morons buy Apple products. There's a story on ifoAppleStore today about one Mr. Donald Goodrich, who was having trouble with his iPhone. As many customers have done, Mr. Goodrich brought his iPhone to his local Genius Bar in Cincinnati, OH. While talking with an Apple Store employee, he ...

Connecticut man consults Apple Genius and gets arrested

by Mel Martin (Aug 25th, 2009)

Editor's Note: Some comments to this post suggest that TUAW is "giving advice to pedophiles" by reminding readers that sensitive information could be read or copied by service technicians when you bring your Mac in for repair. While one assumes (present example to the contrary) that people who keep ...

Apple Stores will replace broken iPhone displays

by Dave Caolo (Jul 6th, 2009)

Apple's service options for iPhones have improved since 2007. Back then, long-term repairs meant traveling to an Apple Store and paying the $29US fee for a loaner. Later that month, Apple released the Apple Care Protection Plan for iPhone. Among other things, this plan extends technical support to ...

Microsoft Gurus are not Apple Geniuses

by Steven Sande (Sep 8th, 2008)

According to a Friday article on Yahoo! Finance, Microsoft is introducing "Microsoft Gurus" at Best Buy and Circuit City stores nationwide. They plan on having 155 Gurus deployed by year-end, and will expand the program based on its success. While it may seem like this is copying Apple's Genius ...

Apple to open first retail store in Australia on Thursday

by Cory Bohon (Jun 18th, 2008)

We're sure that our friends down under have been wondering where is all the Apple love for Australia. Well, they can stop the sorrow and feel the joy as Apple is set to open it's first Australia Apple Store on Thursday, June 19. The store in question will be located in Sydney and will feature the ...