Welcome back to Ask TUAW, our weekly troubleshooting Q&A column. This week we've got questions about controlling a PC over the internet, silencing iPhone email notifications at night, replacing a MacBook Pro SuperDrive with a hard drive, printing over the internet, setting iCal as the default calendar, and more.

As always, your suggestions and questions are welcome. Leave your questions for next week in the comments section at the end of this post. When asking a question, please include which machine you're using and what version of Mac OS X is installed on it (we'll assume you're running Snow Leopard on an Intel Mac if you don't specify). And now, on to the questions.

Welcome back to Ask TUAW, our weekly troubleshooting Q&A column. This week we've got questions about using a joystick as a mouse, remotely accessing a Mac from a PC, creating zip files without the Mac-specific metadata, replicating certain Windows features, and more.

As always, your suggestions and questions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine and which version of Mac OS X you're running (we'll assume you're running Snow Leopard on an Intel Mac if you don't specify). And now, on to the questions.

When most people think about Apple and backups they probably think about Time Machine or perhaps even Time Capsule. But Apple has a lesser-known application which you might consider using.

The app, simply named Backup, was originally available only to .Mac users, but is now openly available on Apple's website. It lists "MobileMe account" as one of its requirements. If you do not have a MobileMe account, each backup is limited to 100 MB. The good news is that for what I am suggesting, 100 MB will be completely sufficient for most people. Follow along as I use Backup to create a complete and scheduled backup of personal data and settings on my Mac.

First, install and launch the application. Choose Plan > New Plan from the menu.

If you have a MobileMe account, choose the "Personal Data & Settings" option (second from the top), click the "Choose Plan" button, and then skip the next paragraph.

Let's face it, data sync is the real Big Bag of Hurt in our brave, digital world. But since I started using BusySync over a year ago, much of my calendar sync issues have dissolved away. BusyCal, the successor to BusySync, was recently released and it is just as amazing as BusySync at keeping your iCal and Google Calendar data in sync. In fact, it is much, much better than BusySync because it is an iCal replacement.

The idea is simple: you want to have 2-way sync between your iCal stuff, your Google calendar stuff and any local Macs. Simple, yes, but so complicated very few do it right. There's MobileMe if you stick with Apple's solution, and Google Sync if you are a devout Gmail user, but there's still the issue of 2-way sync when it comes to subscribing to calendars. And let's not forget that MobileMe data has to go to Apple's servers when you could sync between computers locally, right?

BusySync fixed all of this for me. Local Macs used Bonjour to connect and sync, and my Google calendars appeared in iCal with seamless 2-way sync. Calendar data is a tricky thing, and the last thing you want to happen is to have all your appointments and reminders vaporize in an instant. However, I can report that BusyCal doesn't nuke anything. Like 1Password, you can always go back to Apple's default tools.

Enter BusyCal as a full application. Why replace iCal? I have to admit, I was a little skeptical. BusyCal is iCal evolved, providing a better experience in several key ways. First, one feature I have longed for in iCal is a list view, a simple top-down view of every appointment within one or more calendars. This makes is much easier to make decisions about nuking an entire calendar at once, and is very handy if you have too many calendars or no time to go month by month, scanning for the right color or words. Second, there's a lot more UI finish to BusyCal, with easy-to-access panes for adjusting event info. Even Snow Leopard's iCal, which reduced the number of clicks it took to edit an event, doesn't allow you to edit events this easily. For you UIX geeks: a frickin' non-modal floating window OR an embedded entry window. What a concept!

Adding to the ease there are some nifty extras, such as seeing your to-do's grouped logically or moon phases and the week's weather in your calendar. Of course, these options are all configurable, as is the Google sync option. More than nifty are features like rich text, adding images and stickies to events, a more advanced alarm window, and offline editing. BusyCal has, in less than 24 hours, become a mission-critical application for my Mac, both at home and at work. If you are a BusySync user, you can upgrade for $10, or buy new for $40 (per computer). It is well worth the price if you deal with lots of calendars.

Be sure to check out our previous coverage here and here. I would also be remiss in pointing out Spanning Sync, which also syncs Address Book with your Google contacts, but works a bit differently.

Welcome back to Ask TUAW, our weekly Mac troubleshooting Q&A column. This week we've got lots of questions about syncing, as well as customized keyboards, sharing iPhone apps, managing iTunes, and more.

As always, your suggestions and questions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions

Mauritius is a minimalist island nation in the Indian Ocean, and from that tiny set of spots on the map comes a new Mac time-tracking application for anyone who needs to keep track of how much time they spend on tasks. Minco, now in public beta from Celmaro, is a minuscule Mac OS X 10.6 Snow Leopard app that works with any application that supports iCal.

When Minco is launched, all you'll see is a tiny clock icon in the menu bar. Clicking the icon opens a glossy transparent black display that shows either the time you've spent on a project or the revenue you've gained from doing billable work on that project. Clicking on the time or revenue counter starts the counter, which then disappears from view. When you stop the timer, a new calendar item is placed into iCal so that you can keep track of how your day was spent.

The iCal integration works the other way as well. Creating a To-Do item in iCal adds it to your Minco timer so that you can start tracking time. When you start up the timer, the iCal item shows up in your calendar with the phrase "...working" attached. Publishing that calendar could be used to show co-workers or clients what you're currently working on.

If you want to keep a log of what you do during your work days, Minco also writes your time log to a standard .csv file that you can import into Numbers or Excel for analysis. The company is considering writing other export adapters, although the existing adapter is amazingly flexible.

Celmaro provides a 14-day free trial download, and the software is available for US$9.95. I found it very unusual for a company to be charging for beta software, but then again, Minco is much more stable and usable than a lot of beta software I've used.

We received a tip from a frustrated reader this morning noting that when he published a calendar to MobileMe with iCal, it wasn't showing up if there were any all-day events in the calendar.

I sorted through a few different examples and was able to verify that any calendar with 'all-day' events just doesn't publish. Of course, you'll end up with a URL, but it will go to Apple's default 404 page for Mobile Me. A quick browse through the Apple support discussions will tell you that it's not an isolated incident... the thread can be found here.

We're being told that Apple is currently working on a fix for this problem, but we thought it would be a valuable heads-up for our readers. If you have to publish to MobileMe, we'd suggest removing 'all-day' events from your calendars (or changing them to fixed-duration events) until Apple fixes this issue.

Thanks, Bob!

One of the things touted in this latest incarnation of Mac OSX was its ability to work with Microsoft Exchange using Apple's Mail, Address Book and iCal applications. Well, I'm happy to report that Snow Leopard does, in fact, work pretty well with Exchange 2007.

Granted, this is only after limited testing, and it doesn't, as yet, work as well as Outlook for Windows, but it is a step in the right direction. One thing to consider before we go on is the fact that Snow Leopard will only play nicely with Exchange 2007 so if you don't have it or are not planning on having it, these new Exchange features in Snow Leopard won't work for you. You'll have the same access to Exchange 2003 from Mail (via IMAP) and Address Book that you did under Leopard.

That said, these new features of Snow Leopard offer a nice alternative to using the previous version of Entourage or the new Web Services Edition. Fortunately, if you are running Snow Leopard and Exchange 2007, setup could not be easier. All you need to do is launch Apple's Mail and select "Preferences" from the "Mail" menu.

Read on for more...

iConcertCal is a new app for the iPhone that lets you track where and when all your favorite musicians are performing. Using some of the new features in the APIs of iPhone OS 3.0, it reads all the artists in the iTunes library of your iPhone, uses the built in GPS to find your location and then displays results dependent upon how far you are willing to travel.

A while back we reviewed the non-iPhone version of iConcertCal which, acting as an iTunes visualizer, created an iCal calendar of the artists in your library while creating a separate calendar appearing when the visualizer is launched. This new app takes that technology and brings it to a new level.

After setting a location either through "use my location", or choosing from a number of pre-set cities, and setting how many miles should be searched, finding a concert is a snap and can be done a number of ways.

Choosing "My Shows" displays a day-by-day list of all matches found in your iTunes library. Choosing "All Shows" brings up a list of all concerts in your specified area, and tapping on "Venue" lists all music venues in your area along with how many shows are scheduled. Tapping on a venue, affords you a list of all of those concerts.

When you find something you like, you have the option of buying tickets, which takes you to the authorized ticket seller site, emailing the information, bringing up a map to get you to the hall or getting transferred to the iTunes store to buy some of the artist's music.

This alone is cool enough, but the best trick isn't immediately apparent. What happens if you have many songs on your computer that aren't on your iPhone? Or what happens if your largest iTunes library lives on another computer? They've got you covered.

By going to their site on the computer containing your largest library, and setting up an account, all artists on that computer will be indexed. Next go to the app and use the same settings. Automatically all the artists on the computer will be transferred to the iPhone app whether or not the artists are on the iPhone, and that information will be used by the iConcertCal app.

With over 60 gigs of music on my MacBook Pro and deciding to have my iPhone 3GS sync to my MacBook holding around 10 gigs of music, I authenticated my MacBook Pro and now the iConcertCal app shows me all the artists my the 60 gig library. Sweet!

Take a look at the gallery of screenshots and see if you can figure out which band I'm seeing four times this week from seat DD 6.

The BusyCal public beta is out! I got a preview of BusyCal while at WWDC this year, and have been anxiously awaiting the chance to put it into action. As the developers state on the homepage: "Think of it as iCal Pro." The next step from the makers of BusySync, BusyCal offers a full calendaring system with Bonjour and Google Calendar sync, iPhone sync via iTunes or MobileMe, full read-write access for multi-user calendars, and a plethora of other features and goodies.

Dated to-dos are embedded in the calendar, optionally carrying forward if not completed on their due date. You can add recurring to-do items with the same carry-forward functionality. There are customizable views, including sortable list views, plus shared sticky notes, customizable graphics, live weather and forecasts (with sunrise/set times and moon phases), all in an easy-to-grasp, iCal-like interface.

If you've ever thought, "Gosh, I like iCal, I just wish it had about 20 more useful features and could sync across my LAN and the internet," take the public beta of BusyCal for a spin. BusyCal will cost $40US per computer, or $10/computer for BusySync owners. Doing the math, BusySync is $25, plus the $10 upgrade is $35, so you could save yourself $5 taking the upgrade path, even with a new purchase of BusySync.

Recently, the question came up of how to automatically "tweet" a birthday message to a friend or loved one on their special day. After thinking on this question for some time I finally came to a solution. As it turns out, intrepid TUAW blogger Dave Caolo wrote a Mac 101 article all about attaching AppleScripts to iCal events. Additionally, Brad Linder over at Download Squad put together a nice little tutorial for posting to Twitter via the command line.

It wasn't obvious at first, but these two articles together formed a dynamic duo of birthday tweeting proportions. If, dear reader, you are interested in setting up a system for sending out some birthday tweets then follow along as we travel the mysterious world of iCal events and command line tweeting. Read on for a somewhat technical tutorial on how to set up some pre-scheduled tweeting goodness. (If you're looking for a service to take care of all this for you, here you go.)

iCal has always been an elegant program. Though it has a "subscribe" function for public calendars, it hasn't always played nicely with other devices and other calendars. This limitation forced many a user to seek greener pastures elsewhere, like Google Calendar. Calendars created in Google's web app permitted a better cross-platform solution for home and mobile use, but made iCal clunky and hard to use, even when you only subscribed to your own Google calendars.

Recently, Apple enabled CalDAV subscriptions on the iPhone (which also play well with Google Calendar); that made me dust off my copy of iCal and take a second look. If you're not using iCal at all, you may want to take a moment to learn about what you can do with it.

The idea of calendar subscriptions is simple: store a calendar event database somewhere online, and then provide a link in a common format for calendar programs such as iCal to access. The calendar program then imports the calendar data and puts it in your calendar, updating itself at a frequency of your choosing.

Online databases of public calendar links abound, and you can add calendars from your local little league schedule to stargazing guides to the galaxy in your area. The format that Apple uses is the "ics" format, and you'll see calendars with that extension all over the web.

iCal is the calendar software that ships with every Mac. When combined with a MobileMe account, it's quite handy. In fact, iCal is the only calendar I use.

New users are often unaware of how much iCal can do. In this post, I'll focus on the types of alarms you can create. With a few simple steps, you can go beyond a simple beeping message.

First, create a new event. Simply double-click the proper time on the proper day and an hour-long event appears. Double-click the event, and the edit window appears. From here you can name your event, identify the location and duration (all day vs. timed), set repeat options and the target calendar if you maintain more than one (I don't).

Now for the fun part. Below the calendar option you'll see "Alarm." Clicking it reveals several options:

1. None (kind of self-explanatory)
2. Message (presents a dialog box on your Mac and iPhone/iPod touch if synced via MobileMe)
3. Message with sound (same as above with plus a system sound)
4. Email (send an email message to a given address)
5. Open file (Open a file on your Mac)
6. Run Script (My favorite. See below)

The first three are self-explanatory. When selecting a message and/or system sound, you have to option to display it minutes, hours or even days before or after the event. Likewise, you can chose any system sound you like.

The email option is nice as well. For instance, once the mini at my day job has completed its daily task, I have it send me an email as a confirmation. As long as I see that message, I know that everything's A-OK.

The option to open a file is handy, too. I'm using it to open a Keynote file right now, but you can have it launch a kiosk application, perhaps a broadcast app like Nicecast, etc.

Finally is run script. I'll be the first to admit that I'm not Applescript pro, but even I see the powerful potential here: Have iCal run any script you can write up at any time. Awesome! Finally, you can set more than one alarm to an event. For example, display a message and send me an email, just to be sure I make that meeting.

As you see, iCal can do much more than store your appointments. Now go be productive and have fun!

Yesterday I wrote about my love of the Mac mini. So dependable and unobtrusive, it's the Honda Civic of computers. In the post, I briefly described how we use Dropbox to send routinely-updated Keynote files to the mini. A few of you wrote to ask for details, so I decided to share that information here on the blog. We use two pieces of software: Dropbox and iCal.

Dropbox

Here's the setup. First, the Mac mini is connected to the projector in the Projection Room above the theater via DVI. Every day, it runs a slideshow before the orientation film. That slideshow contains sponsorship information, museum news, etc.

It's updated once a week or so by someone in the art department (we'll call her "Janie"). Janie's desk is a couple hundred yards and two buildings away from the Projection Room. The Keynote file lives in a Dropbox folder that both Janie's PC and the mini can access. Of course, we don't want Janie editing the slideshow while it's running before a room full of guests. That's where iCal comes in.

iCal

We stop showing the film at 4:00 PM and Janie arrives for the day at 9:00 AM, so we set up two repeating iCal events.

The first event launches the slideshow in the morning. Every weekday at 8:45 AM (doors open at 9:00), there's a repeating iCal event with an alarm set to open the slideshow where it lives in Dropbox. Note that the show has been set to run at launch and loop indefinitely in Keynote.

What about updating? Easy. We stop running the slideshow at 4:00 PM and Janie leaves for the day at 5:00 PM. A second repeating iCal event has an alarm that runs the following super-simple Applescript:

Tell application "Keynote"
quit
End tell

The script does just what you expect -- it kills Keynote. This runs at 4:05 PM each weekday, and frees Janie to spend 10 or 15 minutes updating the file from her PC just before she goes home. The next morning, the first iCal event re-launches the slideshow and the cycle repeats.

That's how two free pieces of software (iCal and Dropbox) combine with an inexpensive, consumer level one to create a simple and effective solution to a problem. Best of all, it doesn't require a computer science degree or even a week with a giant manual. The iCal events and script are invisible to Janie. All she knows is, "I open the folder on my PC, change the slideshow, hit Save and I'm done." Sure, we could have dumped it on a central server, set up some sort of FTP voodoo that would have given Janie a headache, etc. But why? If the simple solution works, use it.

If you try something similar, let me know how it goes. Thanks to everyone who asked about this.

Yesterday, amidst the SlingMobile débâcle and an OS update, Kerio Technologies released Kerio Mail MailServer 6.7. The mail and collaboration server, often used as a replacement for Exchange, has added several new features, including a few geared toward Mac users.

The Kerio Global Address List (GAL) is a new feature that provides a simple way to get address and contact info from clients like Outlook or Entourage. It syncs and authenticates with both Microsoft Active Directory and Apple Open Directory, as well as Kerio's own user directory. In any company, people join and leave the group, and users are often required to manually update their address books to add and remove entries. With GAL, it's a single directory in a single place, and changes are transparent for users. It supports Entourage, works with the iPhone and functions offline.

Kerio MailServer 6.7 also comes with an auto-configuration script for Entourage 2008, downloadable within the Kerio client, providing pre-configured account setup. There's support for private events in iCal, allowing users to maintain personal schedules without requiring a separate calendar application. AddressBook gets some additional love with support for synchronizing groups (which become Categories in Entourage).

Kerio has had good support for iPhone users for a while now. For non-iPhone mobile users, there's new support for viewing HTML emails on Nokia devices, as well as DataViz RoadSync compatibility.

The MailServer itself is now a certified VMWare appliance, and promotes compatibility with two new Linux distributions: Ubuntu 8 and Debian 5. CentOS is the preferred platform for running on VMWare. IT admins and users alike will appreciate the dramatically improved anti-spam engine, which has been optimized for multi-CPU use, parallel processing of email messages for large queues, improved heuristics and 13 layers of spam protection.

In addition to some of the previously available migration tools provided by Kerio, a new IMAP migration tool relieves what is undoubtedly one of the biggest headaches in switching mail servers: keeping your old mail. It's a cross-platform utility which moves messages, folders, accounts and domains from the old system to Kerio MailServer. The IMAP migration tool has been fully tested with OS X.

Kerio's pricing has remained the same with this release. Starting at $499 for 10 users, there's a range of options available for different configurations and add-ons, as well as subscription pricing. See Kerio's pricing page for more details.