Jd power Articles on TUAW - The Unofficial Apple Weblog

Apple takes top spot in J.D. Power smartphone ratings five years in a row

by Chris Rawson (Sep 8th, 2011)

For the fifth year in a row, Apple's iPhone has taken top spot on the J.D. Power and Associates Smartphone Satisfaction Study. "Apple ranks highest among manufacturers of smartphones in customer satisfaction with a score of 795 and performs particularly well in ease of operation, operating ...

J.D. Power smartphone study ranks iPhone #1 in customer satisfaction

by Steven Sande (Oct 9th, 2009)

I don't know about you, but when I hear the name "J.D. Power and Associates," I think of customer satisfaction for automobile manufacturers. The company also does customer satisfaction surveys in a number of other industries, and yesterday they released the 2009 Wireless Consumer Smartphone ...

J.D. Power survey ranks iPhone highest

by Robert Palmer (Nov 7th, 2008)

J.D. Power and Associates released the results of a survey yesterday, showing Apple's iPhone ranked highest in terms of customer satisfaction among 1,388 business wireless customers queried between August and September. Apple scored 778 (out of 1,000), higher than Blackberry-maker RIM (703) and ...

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