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Filed under: Apple Corporate, Internet Tools, MobileMe

Can't upload pix to MobileMe? Apple has a fix for that

by Mel Martin (RSS feed) on Aug 19th, 2009

If you've been trying to upload a picture from your iPhone to a MobileMe gallery, and are getting the message "Unable to connect to MobileMe" message you're not alone.

The problem appears to be related to a bug in user name recognition. Apple has published a KB article dealing with the issue. The problem seems to be triggered if your member name is in mixed case, or if it is in all caps. MobileMe requires the user name be in all lower case letters, although the same rule does not apply to passwords.

Apple suggests you go to your iPhone settings, and under account info make sure your name is all lowercase. If not, a visit to the KB article would be advised. The fix is simple: just delete and re-enter your account details, getting your member name in a form Apple will like. When the bug is fixed, this workaround won't be needed.

Apple needs to continue to pay close attention to MobileMe. My perception is it has become generally more reliable since the ugly launch in 2008, but the support page still reports a few new glitches per week. Lately I've noticed a few mail outages/slowness and difficulty getting to my iDisk.

Tags: apple support, AppleSupport, gallery, knowledge base, KnowledgeBase, mobileme

Filed under: Hardware, iPhone, iPod touch

What happens when your iPhone overheats

by Dave Caolo (RSS feed) on May 11th, 2009

The iPhone Blog has posted a screenshot of a warning screen that the iPhone 3G produces when it's over heated. According to Apple, it's totally legit. From the Knowledge Base:
"Operate iPhone 3G in a place where the temperature is between 0º and 35º C (32º to 95º F) ... If the interior temperature of iPhone 3G exceeds normal operating temperatures, you may experience [the] Temperature warning screen."
Here in New England, we don't see temperatures above 95º F often. Still, I have felt it heat up pretty good after playing music for two hours straight during a summertime commute. It does get cold, however, and two weeks ago we saw a frozen iPod come back to life. It's nice to know that these devices can survive (or protect themselves from) temperature extremes.

[Via Macenstein]

Tags: iphone, ipod, ipod touch, IpodTouch, knowledge base, KnowledgeBase

Filed under: Hardware, Bad Apple, MacBook

Apple issues one-liner support doc on random MacBook shutdown problem

by David Chartier (RSS feed) on Sep 7th, 2006

Apple seems to be *so* happy to finally fess up that this MacBook RSS (Random Shutdown Syndrome) isn't just all in our heads. xlr8yourmac tracked down a new Apple Knowledgebase article that is another amusing one-liner from Apple's support crew: "If your MacBook is shutting down intermittently, please contact AppleCare for service." A little bird told us they finally know what's going on and have a fix for the issue, but don't quote us on that.

If you are an unfortunate MacBook RSS victim and you do give AppleCare a call, feel free to comment here with your experience and how Apple is treating this issue. We honestly don't know much more about it aside from this theory, so we're in the dark as much as you are.

[via InsanelyMac News]

Tags: knowledgebase, macbook, random, rss, shutdown, support

Filed under: Accessories, Software, Odds and ends, Internet Tools

All your workouts are belong to Nikeplus

by David Chartier (RSS feed) on Jul 15th, 2006


We're not sure how a one-sentence support document made it into Apple's support knowledgebase, but this strange doc somehow snuck past the velvet rope. It simply states: "There is no way to remove workout data from the nikeplus website", with a 'stay tuned for more info' bit at the end to finish off what is probably the shortest support document we have ever seen.

Getting to the topic, however: it seems just a bit strange that there is no way to remove workout information from this supposedly revolutionary new service/iPod accessory. It's not like we're suddenly terrified about Nike's trampling of user privacy, but we wouldn't be surprised if a few tin foil hat fashion aficionados raised at least some sort of a flag over this.

Tags: apple, delete, deleted, doc, document, knowledgebase, nike, nikeplus, plus, remove, removed, site, support, website, workout

Filed under: iPod Family, Apple

Apple KB article: Identifying iPods

by Scott McNulty (RSS feed) on Jun 20th, 2006



There are so many different models of iPods with differing iterations of software on them that it is tough to keep them all straight (even for a big deal Apple pundit like myself). Fret no longer, because this Apple KB article sets you straight on how to tell a first gen iPod from an iPod photo from an iPod mini.

That's not all, it also includes the most current version of the iPod software that runs on each model (this really illustrates Apple's strategy of releasing cool new iPod features but only letting the new software run on the latest models).

Tags: apple kb article, AppleKbArticle, knowledge base, KnowledgeBase

Filed under: Desktops, Hardware, How-tos, Odds and ends, Apple

Apple KB Article: Power on your Apple product

by Scott McNulty (RSS feed) on Jun 13th, 2006



I may be the only one that enjoys these Apple KB article posts (since I write it and all) but that won't stop me. The latest KB article that tickled my fancy is the 'Power Up Quick Assist.' Besides the above graphic that shows you how to turn on various Apple products (and which I think is pretty cool) the article lists a number of ways to troubleshoot a Mac or iPod that won't start up.

Pretty handy to have on hand for the less geeky amongst us.

Tags: apple knowledge base, AppleKnowledgeBase, kb article, KbArticle, knowledge base, KnowledgeBase

Filed under: Accessories, Hardware, Tips and tricks, Odds and ends, iMac, Apple, Mac mini, Macbook Pro, TUAW Tips, MacBook

TUAW Tip: Pair your Apple Remote to your Mac

by Scott McNulty (RSS feed) on May 18th, 2006

Now that almost every Mac (expect for that odd duck, the Power Mac) sports Front Row and an Apple Remote many more people will find them in a situation I just experienced. I am typing this post on a brand new MacBook (I'll share my opinion about that later today) and I am listening to some music on my iMac through the magic of Front Row.

The song playing (Paint it Black) was a little too loud, so I picked up my trusty Apple Remote and turned down the volume. Both the iMac and the MacBook picked up on the signal and the volume on both was adjusted. Oh, the horror!

There is a simple way around this though, just pair your Mac and your Apple Remote following these instructions. This way a prankish Mac user (I'm looking at you, Woz) can't go around putting your Mac to sleep with the remote and all the Macs in your room won't respond to the same remote.

Tags: apple remote, AppleRemote, knowledge base, KnowledgeBase, pairing

Filed under: OS, Software, Odds and ends, Apple

Apple KB Article: Why Software updates vary in size

by Scott McNulty (RSS feed) on Apr 24th, 2006



Have you ever wondered why some software updates from Apple are different sizes on different Macs? Shouldn't they all clock in at the same size? That would seem to make sense, but as this Knowledgebase article explains there are very good reasons for the differences (mostly involved whether certain files can be updated or completely replaced).

Tags: Apple KB, AppleKb, knowledge base, KnowledgeBase, software update, SoftwareUpdate

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