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Tag: repair

iFixit releases iPhone 4 liberation kit for Pentalobe screws

The good folks at iFixit have noticed that iPhone 4s taken in for service often return without their original Phillips 00 screws. Instead, they're being replaced with Apple's own proprietary Pentalobular screws. These are the same screws that are in the current-generation MacBook Air. Here's a...

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Apple trademarks 'Express Lane' and 'VoicePass'

Apple has filed two new trademarks right before the holidays this week. VoicePass is the first one -- it's filed in the category of "construction and repair services," so it likely has to do with supporting broken devices. MacNN says that the VoicePass service is used when calling in to customer...

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AppleCare Adventures: How to get a faulty MacBook battery replaced

The old saying about cars depreciating the moment you drive them off the lot goes double for notebook batteries, which lose a bit of their maximum capacity with every charge cycle. The battery is the one component of your portable Mac that is all but guaranteed to fail eventually... though...

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iFixit tears down the 11-inch MacBook Air

Less than a day after the new 11-inch MacBook Air hit shelves, iFixit's already dissected it. The repair site gave the new MacBook Air a repairability rating of 4/10, with 10 being easiest to repair. Two major obstacles face any user trying to do their own repairs on the MacBook Air. First, the...

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Study: iPhone 3GS more reliable than 3G

Poor little iPhone 3G. You are my first iPhone, my first smartphone, my first "I got it the day Apple released it" device. I love you so, and yes, I will miss you when you are gone, replaced by the shiny iPhone 4. Apparently, I was one of the lucky ones. First off, the iPhone 3G is forsaken by...

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What to do when your Mac dies

In general, Mac hardware is very reliable. Like any complex gizmo, a Mac will have its quirks, but only rarely do those quirks turn into a full-on, machine-killing meltdown. When that does happen, as it recently happened to my wife's MacBook, there's a few things you can do to keep the death of your...

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AppleCare without Apple stores... still worth it

Once upon a time, I worked for a major American retailer in its electronics department. The manager of that department, above and beyond all other considerations, wanted us to push extended warranties to customers. These warranties represented almost pure profit for the company, because they cost...

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Fixing a broken iPhone screen doesn't have to be a pain in the glass

That old saying about absence making the heart grow fonder: it couldn't be more true of the relationship that I have with my iPhone. It's become such an integral part of my life that I don't know how I ever managed to get by without it. Not since Fox cancelled "Arrested Development" have I missed...

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Macworld 2010: iFixit.com

One website that must reside in nearly every Machead's bookmarks collection is iFixit. They provide detailed, step-by-step repair guides (and parts) for nearly every Mac, iPod or iPhone fix you can think of. Their instructions are always clear and thorough enough to make even the most daunting...

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Apple offering free hard drive replacements for certain MacBooks

Apple has begun replacing failed hard drives in MacBooks purchased between 2006 and 2007. The program will run until August 15th, 2010. Here are the details: The following models are covered: The 13-inch MacBook, 13-inch, Late 2006 model and the 13-inch, Mid 2007 MacBook (black and white). You...

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Purported pics of next-gen iPhone front face surface

iResQ, the iPhone/iPod repair site, has posted pics of what they claim is the front faceplate of the next-gen iPhone. Two things about this piece of hardware are particularly interesting. First, the part is approximately 1/4 of an inch taller than the iPhone 3GS, indicative of a slightly taller form...

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Why is there a progress bar when my Mac is starting up?

Update: As several of our commenters pointed out, the OS is probably running the fsck utility in the background to repair directory problems, while showing the progress bar to the end user so they know there's something going on (fsck can take quite a while). Here's an older Apple support article...

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Mac 101: Building a bootable diagnostic and repair flash drive

More Mac 101, our tips and tricks for novice Mac users. Update: You cannot install Snow Leopard on an 8 GB flash drive. I was incorrect in writing that an install of Essential System Software would take 3.81 GB. As a few of our commenters pointed out, and as is the case, in testing I erroneously...

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Think those warranty parts are new? Think again

We received a question from one of our readers earlier this week that made me cringe, cower in fear, and heavily debate posting the answer. He had just been to the Genius Bar and they had replaced his under-warranty iPhone for a hardware issue. He then asked us what the quality of said iPhone would...

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Connecticut man consults Apple Genius and gets arrested

Editor's Note: Some comments to this post suggest that TUAW is "giving advice to pedophiles" by reminding readers that sensitive information could be read or copied by service technicians when you bring your Mac in for repair. While one assumes (present example to the contrary) that people who keep...

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