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Apple Q2 results liveblog, 5 pm ET

We're going to be covering the Apple earnings call live at 5pm ET / 2 pm PT, now that the earnings report is out ($1.16 per share, hot hot hot!). To listen in on the call, you can pick up the QuickTime stream here. Remember, for ongoing coverage of AAPL be sure to check out our sister site BloggingStocks.

Continue reading Apple Q2 results liveblog, 5 pm ET

Liveblogging the Apple earnings call

We're on the line live for the Apple FY07 Third Quarter earnings call, starting up in just a few minutes at 5pm Eastern. Apple is expected to announce some big numbers, and we should get an idea of what they expect from the iPhone in the next quarter or so. More updates as we post them.

If you want to join in, Apple's got a quicktime link, so hit it and let the big numbers hit your ears at the same time they do us.

5:08pm: Welcome to the conference call. Here we go.

5:10pm: Peter Oppenheimer: record-breaking max sales and continued strong demand for iPod. Net income up 73%, huge numbers overall.

5:11pm: Apple's growth rate more than 2 1/2 times the predicted growth rate for the quarter. Mac notebooks up 42%. 9.8 million iPods, 31% growth over the quarter.

5:12pm: 71.5% share of MP3 players are iPods. iTunes surpassed Amazon and Target.

5:13pm: 270,000 iPhones sold, 146,000 iPhones activated. Some problems during the first week, and we would like to apologize. Since then, AT&T has corrected the cause, and we are experiencing high percentage of problem-free activation.

More after the break.

Continue reading Liveblogging the Apple earnings call

Apple turns the most customer service frowns upside down

I couldn't resist the headline, but can you blame me? This tech stuff can be a doozie on consumers, but it seems that Apple just received the highest rankings in a customer support satisfaction survey released by the ACSI (American Customer Satisfaction Index). This 2006 second quarter report found Apple's industry-leading satisfaction rating on the rise to 83%, up 2.5% from last year (funny: in my student adventures, an 83% leading the class is typically considered a bad thing). The industry overall saw a slow increase in satisfaction, with Dell leaping over 5% to their 78% mark, and even HP and (surprisingly) Gateway seeing mild improvements.

Check out the full list of results - which includes plenty of other industries like automotive and even search engines - for more details of which companies are putting smiles on their customer's faces.

Sunday survey results: FM Transmitters - yea...not really

This past Sunday I ran a survey to see what y'all thought of iPod FM transmitters - the good, the bad and the ugly. I figured that since I weeded through all the comments, I should let you guys know whether you gave this particular category of iPod accessories a thumbs up or down.

The greater majority of you really weren't that fond of FM transmitters, the two largest reasons being signal unreliability and overall audio quality. Many of the FM transmitter haters recommended going with solutions like cassette adapters, FM modulators or a full-on dedicated stereo with iPod-friendly inputs.

Among the still-healthy pro-FM transmitter crowd however, there were three clear favorites: Kensington, Griffin and Monster. This was really helpful in narrowing down my options, and I think I'm going to do some more digging on those and what all this FM stuff is about before dropping another ~ $70-80 or more on something like this.

Ultimately, since my wife always beats me to the Matrix anyway (and she already made me sleep on the couch for dropping $80 on an iPod accessory), I opted to go with a $15 cassette adapter for now (on a side note: it's hilarious what accessory makers can get away with by slapping iPod branding on cassette tape adapters these days). I know, I know: a cheap and simple solution for all the awesome feedback you readers offered, but until AOL (remember: they bought Weblogs, Inc. last year. You're reading an AOL blog! Mwahaha!) sends the 6-figure job offer my way, I'll have to wait on the pimped out touch-screen iPod + Car Borg™ adapter (heck AOL, I'll even take a 5-figure job!). When I do get around to finding that perfect iPod/Borg/accessory thingy, trust me: you'll be the first to know. Resistance, after all, is futile.

Google Importer - search Google with Spotlight


Google Importer is a Spotlight plug-in that can add a Google search to the list of results Spotlight returns. It is installed as a System Preferences pane with options to adjust how many results are gathered from Google, whether to show a link to an actual Google results page, and how many seconds to wait after the last key is typed to begin searching Google. Note: that last option only adjusts how long Spotlight waits to search Google, not the rest of your computer like many users have been asking for.

I haven't tinkered around with this, but it sounds like a nice idea as long as it doesn't hang the Spotlight search too much. Google Importer is donationware and available from Caffeinated Cocoa Software.

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