Support Articles on TUAW - The Unofficial Apple Weblog

Apple revamps/rebrands discussion forums as Apple Support Communities

by Michael Grothaus (Apr 16th, 2011)

Throughout the day we've had a number of readers contact us to say the Apple Discussion Forums were down. Now we know why. Apple has just launched Apple Support Communities, a revamped discussion forum with the focus on allowing Mac and iOS users to find answers to their questions quickly and ...

10.6.7 update causes OpenType font issues

by Dave Caolo (Mar 28th, 2011)

There's a thread on Apple's Discussions boards suggesting that Mac OS X 10.6.7 introduces issues with OpenType PostScript fonts when it comes to printing and PDF handling. Kurt Lang writes: "As soon as you install 10.6.7, OpenType PostScript fonts are indeed broken... [the issue] is confined to ...

MacBook Pro crashes: Apple disables Turbo Boost under Windows?

by Chris Ward (Mar 21st, 2011)

Apple may have been aware for some time of the problem of new MacBook Pros crashing under heavy loads. According to the UK's PC Pro magazine, Apple appears to have deliberately turned off Turbo Boost for the top-end 13" model (with a dual-core 2.7 GHz Intel Core i7-2620M processor) when running ...

2011 MacBook Pros reportedly crashing under heavy loads

by Steven Sande (Mar 21st, 2011)

Last week we reported that the new Intel Sandy Bridge-based early 2011 MacBook Pros are experiencing issues with iTunes Home Sharing. Now it appears that the top-of-the-line MacBooks are also having issues when users are trying to put the new processor to the test. When operated under heavy ...

Certain USB hubs could cause system instability on Macs

by Chris Ward (Mar 10th, 2011)

Stumble up to your Mac first thing in the morning, tap the keyboard to wake it up and -- what? I incorrectly disconnected my Time Machine backup drive? I never touched it, I swear! Turns out, this is not my fault for once. Apple has just released a support note explaining how, in a certain ...

Apple outlines differences between CDMA and GSM phones

by Kelly Hodgkins (Feb 16th, 2011)

Apple detailed the differences between the GSM and CDMA iPhone when it comes to voice calling and its associated features. The document confirms the Verizon iPhone is unable to hold a conference call with more than two attendees as well as put a call on hold. The Verizon iPhone can also use a ...

MacTech Boot Camp San Francisco 2011, five days left to save

by Victor Agreda, Jr. (Jan 12th, 2011)

We attended the MacTech Conference in 2010 and we can tell you: they put on a great conference. The MacTech Boot Camp is designed for a different audience. Instead of the hardcore IT pro, the Boot Camp experience is more for the folks who support small businesses and home users. The event is close ...

Mac App Store support page a day late to the party

by Megan Lavey-Heaton (Jan 7th, 2011)

A day after it was needed, the Mac App Store support page has gone live. It largely contains information found in the help file in the Mac App Store app itself. It does address the pesky 'error 100' issue that we reported on Thursday as well. If you don't happen to have an up-to-date OS, Apple ...

Apple support profile lists purchase history, sign up for VoicePass and SMS

by Megan Lavey-Heaton (Jan 5th, 2011)

Apple quietly released My Support Profile, which offers a hardware purchase history and access to Apple's VoicePass, its trademark filed shortly before Christmas. Once I signed in, I set up my iPhone to use VoicePass and receive SMS messages (available only in the US) from Apple Support. VoicePass ...

Apple's Greek support provider sues customer for hurting its feelings

by Steven Sande (Jan 3rd, 2011)

Things are fine in Denmark, but they're rotten in Greece. Dr. Dimitrios Papadimitriadis (@papadimi on Twitter) was disturbed by some dark spots on his iMac's display, so he took it to Systemgraph (AKA System Graph Technologies), Apple's official warranty support provider in Greece. Systemgraph ...

iPad Wi-Fi issue with iOS 4.2.1 frustrating some, nonexistent for many

by Steven Sande (Dec 9th, 2010)

We've received a blitz of emails from TUAW readers who have been pulling their hair out about an issue that appeared after they upgraded their iPads to iOS 4.2.1. As described by lots of users in the Apple support forums, Wi-Fi connectivity slowed dramatically after the upgrade. There seems to be no ...

Apple support forums inadvertently leak 10/20 product announcements

by Michael Rose (Oct 20th, 2010)

All props to Polish blog spidersweb.pl this morning, as they did a bit of sneaky digging into Apple's support forums to turn up compelling evidence of some of the products we expect to see later today. Knowing that when the forum administrators create new support categories the forum URLs get ...

Apple's discussions site redirected for some

by Richard Gaywood (Aug 14th, 2010)

Reports are coming in that people visiting http://discussions.apple.com have been seeing the cryptic message "for fun, by tojen" rather than the index of discussion forums they were expecting. We've managed to reproduce this here at TUAW, but only haphazardly. I saw it earlier in Safari under ...

Rumor: iPad config page mentions camera

by Mike Schramm (Aug 3rd, 2010)

It's already more or less a not-so-well-kept secret that the iPad will very likely have a camera eventually, but just in case you needed yet another hint that that's the case, Apple has provided. AppleInsider found a security document over on Apple's website (I think this is the one [PDF] though it ...

Apple drops Consumer Reports/iPhone 4 threads down memory hole [updated]

by TJ Luoma (Jul 12th, 2010)

Update 3pm Tuesday:Wired's Epicenter blog points to at least two threads referencing the CR story that have been left intact. Perhaps an overzealous forum manager has now reined in the urge? If you were looking for a message thread on Apple's support forums pointing to Consumer Reports' article ...