Support Articles on TUAW - The Unofficial Apple Weblog

Call of Duty Elite mobile apps for iOS out today

by Mike Schramm (Jan 10th, 2012)

Activision has announced that its Call of Duty Elite mobile apps are arriving on iOS today -- they should be available for download from the App Store before long. The apps do require you to be registered to the Elite service (which works in conjunction to track all of your stats from the ...

TUAW Help Line: holiday gift questions & answers

by Michael Rose (Dec 25th, 2011)

The goose is cooked, the cookies crumbled, the wrapping paper thrown away and the relatives released to their neutral corners. Finally, you can get down to the post-holiday fun of setting up your new iPad, or transferring your data from your old PC to your new Mac! Unfortunately, the end of a ...

Holiday Gift Guide: iPad apps & accessories for business

by Michael Rose (Dec 17th, 2011)

From one-person shops to giant enterprises, if businesses agree on anything right now it's "iPad Yay." The Apple tablet hasn't even reached the terrible twos yet, but it's clearly making its presence felt across countless verticals and different industries. For at least a couple of mobile ...

Apple sweeps PCWorld satisfaction survey

by Steven Sande (Dec 7th, 2011)

Despite the occasional report of issues with new models, most Macs tend to be quite reliable. Most Mac users intuitively feel that they're getting a quality machine for their money, and now the PCWorld 2011 Reliability and Service Survey validates that feeling. Apple desktop computers (iMac, ...

Apple addresses Lion server issues with new technotes

by Kelly Hodgkins (Nov 11th, 2011)

If you run Lion server and have problems with podcast streaming or want to view local volumes on your server, you'll want to read two new technotes on Apple's support site. Spotted by MacNN, they will tell you how to setup https to serve up podcasts and how you can tweak your settings to view a ...

Tech support for iPhone is cheaper than BlackBerry, Android

by Chris Rawson (Aug 11th, 2011)

Research into IT administration has already shown that Macs are cheaper to manage than PCs. According to analytics firm ClickFox, the same is true of the iPhone versus its competitors. InfoWorld reports that ClickFox found the iPhone requires far less tech support from the carriers than phones ...

Survey: Apple's lead in tech support satisfaction is slipping

by Kelly Hodgkins (Aug 2nd, 2011)

According to a survey [PDF] of over 4,000 customers, satisfaction with Apple's phone-based support is slipping, while other computer manufacturers like HP are gaining. Apple is still the undisputed leader with 58% of Apple customers saying they were "Very Satisfied" with their experience. Though ...

Wyse PocketCloud aims to get your desktop anywhere you are

by Michael Rose (Jun 28th, 2011)

If the name Wyse sounds familiar, it's probably because the company has been doing remote access since the days of acoustic couplers and 300-baud modems. Founded in 1981, it has evolved from its early days of creating 'dumb terminals' to become an industry leader in virtual desktops, giving users ...

Apple updates support page with more "tap-friendly" layout

by Dave Caolo (Jun 15th, 2011)

Apple's support web page has been re-designed with several large, easily-clicked and tapped areas, less text and a more product-centered focus. Here's a brief look at what's new. The most obvious change is the page's layout. The text-heavy sidebars are gone from the main page, as is the "All ...

Gameloft's Order and Chaos MMO for iOS makes $1M in 20 days

by Mike Schramm (Jun 2nd, 2011)

Some people might have chuckled at the resemblance of Gameloft's Order and Chaos Online to the popular World of Warcraft. It's actually a near clone of the very popular Blizzard Entertainment title, squeezed down into the iPhone. But it turns out Gameloft will be the one who laughs last. The ...

Possible fix for font issues in 10.6.7

by Kelly Hodgkins (Apr 21st, 2011)

Late last month, a troubling font issue came to light after Apple rolled out version 10.6.7 of Mac OS X. The update appeared to cause problems with the printing and PDF handling of OpenType PostScript fonts. Apple has not officially acknowledged the problem, but a growing thread on Apple's ...

Apple revamps/rebrands discussion forums as Apple Support Communities

by Michael Grothaus (Apr 16th, 2011)

Throughout the day we've had a number of readers contact us to say the Apple Discussion Forums were down. Now we know why. Apple has just launched Apple Support Communities, a revamped discussion forum with the focus on allowing Mac and iOS users to find answers to their questions quickly and ...

10.6.7 update causes OpenType font issues

by Dave Caolo (Mar 28th, 2011)

There's a thread on Apple's Discussions boards suggesting that Mac OS X 10.6.7 introduces issues with OpenType PostScript fonts when it comes to printing and PDF handling. Kurt Lang writes: "As soon as you install 10.6.7, OpenType PostScript fonts are indeed broken... [the issue] is confined to ...

MacBook Pro crashes: Apple disables Turbo Boost under Windows?

by Chris Ward (Mar 21st, 2011)

Apple may have been aware for some time of the problem of new MacBook Pros crashing under heavy loads. According to the UK's PC Pro magazine, Apple appears to have deliberately turned off Turbo Boost for the top-end 13" model (with a dual-core 2.7 GHz Intel Core i7-2620M processor) when running ...

2011 MacBook Pros reportedly crashing under heavy loads

by Steven Sande (Mar 21st, 2011)

Last week we reported that the new Intel Sandy Bridge-based early 2011 MacBook Pros are experiencing issues with iTunes Home Sharing. Now it appears that the top-of-the-line MacBooks are also having issues when users are trying to put the new processor to the test. When operated under heavy ...