
A trend
I'd like to see go the way of the dodo: every time Apple introduces something new that doesn't seem to appeal to the
average home user, the net
lights
up with wild speculation that it's for the education market. Most of the time it's not, and Boot Camp is no
exception. The reaction to Boot Camp from
MacEnterprise and other education
and business Mac communities has not been positive. It's ranged from "wait and see" to "why me?"
with most of the responses at the "why me?" end. Boot Camp is, in the words of University sysadmin and TUAW
reader
Jason Young, quite possibly
"any IT staff member’s worst nightmare come true." And here are just a few of the reasons I think he's
right:
First, we live in a very imperfect world. Heterogeneous networks are messy, messy things. Sure there
are protocols for Active Directory, Open Directory, LDAP, DHCP, etc., but vendors do one of two things: fail to
implement the spec properly, or add a bunch of proprietary bells and whistles that aren't part of the spec, are
technically add-ons, but still seem to mysteriously cause hardware or software to fail when they aren't present. Throw
a couple of DNS forwarding issues, some CISCO equipment and maybe a Radius server into the mix, and things get ugly
fast. What's the admins final line of defense against complete network chaos? Hardware addressing. Figure out what
hardware is sitting at which MAC address, and build policies based on that. It's not ideal, but it's the the way the
real world works. If you can't predict the OS type from the MAC, your job becomes 10 times harder in a flash.
Second, nobody actually wants to reboot. It's time consuming, stressful on the hardware, and just generally not too
much fun. It also means getting users in the habit of interacting with the firmware, which is something sane sysadmins
want to avoid at all costs. What admins, and others, want is real virtualization. Not dual booting. Not emulation and
compatibility layers. Real virtualization. When Apple delivers that, there will be partying in the streets.
Third, there's no support and it doesn't look like there's ever going to be. Unlike the rest of us peons, large
education and enterprise clients spend a lot of money on premium AppleCare services. They have reps who know them by
name, and part of what makes Macs appealing is that you call one number and get integrated hardware and OS support. If
Apple won't support Windows, dual booting will mean buying a second support contract for the same machine. hat more
than negates the cost benefit of a single machine solution. Beige boxes are cheap and procurement already has contracts
with HP and Dell. There is, of course, a potential for third parties here to step up and become Apple Authorized
Resellers offering pre-configured machines with support, but that's a niche market. Most organizations that buy Macs
want to deal directly with Apple.
And then for education tech support, there's the added fun of personal
machines that people use to connect to the network....
Individual admins, of course, are thrilled. Being
able do dual boot, say, a MacBook Pro means only needing one machine to administer everything. But supporting it for
users? That's a different story.