We reported on the abundance of Time Capsule failure-to-boot after 18 months in September. A new site has emerged from the mist to help Time Capsule owners who are struggling to get Apple to acknowledge the issue. TimeCapsuleDead.org exists as a register for the owners of dead Time Capsules and has links to self-help discussions as well as the Apple Feedback page. Of the devices that have been registered thus far, the average time until ports-up is 17 months and 29 days -- eerily close to the estimated 18 month mark.

We'd like to give you a friendly reminder that our own Lauren explored the AppleCare agreements, and found that any computer-centric AppleCare agreement that's in force should cover this Time Capsule failure (as it's considered a peripheral used with the Mac). That does not mean that our readers who don't have a current agreement should be left begging on the streets by Apple. This is something that needs to be addressed. Hopefully this new site will be a good resource for all of our readers.

Thanks, Pim and KB!

In the wake of our earlier post on possibly time-bombed Time Capsules, there was some confusion as to whether or not the Time Capsule would be covered under any AppleCare Protection Plan you might have. The suggestion was made in the comments to Mel's post that extended coverage would apply, but we decided to double-check.

In short, it's true. if you have an AppleCare Protection Plan that is currently in-force for a Mac that you own, your Time Capsule is covered under that agreement. In fact, there is no need for the Time Capsule to be on the same receipt as the computer you purchased. As long as the Time Capsule is owned by you and "in use" along with the covered Mac system, it is covered along with the product for which you have an existing AppleCare Protection Plan.

Of course, this does not cover any damage you inflict on the Time Capsule, and it must not be hacked or used in any way other than it was intended. In other words, don't use your Time Capsule as a doorstop and expect to get AppleCare coverage on it when it breaks.

In addition to the Time Capsule, this "in use" coverage extends to the following products:

• AirPort Extreme Card
• AirPort Express
• AirPort Extreme Base Station
• Apple-branded DVI to ADC display adapter
• Apple RAM modules
• MacBook Air SuperDrive

And, naturally, while coverage does not extend to products that are subject to their own AppleCare Protection Plans (such as an iPhone, iPod, or, of course, another computer) it does extend to a single Apple-branded display if the display was purchased at the same time as the computer you're using it with. Otherwise you need to purchase a separate AppleCare Protection Plan for the display. Clear as mud?

All of the above is contained within the terms and conditions of the AppleCare Protection Plan for North America. In addition to those actual terms, an Apple Genius I spoke with said that coverage also typically extends to Apple-branded hardware on the same receipt as the covered computer purchase, and in general he and his colleagues endeavor to extend the best courtesy they can to their customers when the situation permits. So you may, in fact, receive coverage better than the terms within the agreement itself if you are pleasant, don't yell at the nice Geniuses and say "pretty please." Complimenting their shoes is always a nice touch. They also like chocolate.

If you'd like to check to see what agreements are current, you can click here to check them out, see when they expire, and read the terms and conditions yourself. If your agreement is not registered or is not listed under your Apple ID, you can check by agreement number and computer serial number. Also, if you are not in North America, you can read the terms specific to your agreement here -- many European countries have stronger consumer protections than the US does, and longer warranties may be standard where you live.

There are quite a few unhappy Time Capsule owners over at the Apple support boards. It appears that some Time Capsules are going belly-up at roughly the 18 month mark, simply refusing to power on.

As Brian from Texas wrote:

"My TC did the exact same thing two days ago. It is 18 months old. After doing some research, I have found others with the same problem. At 17-18 months, the power supply goes out. I went to the Apple store today and they said too bad, out of warranty."

There are 6 pages of TC owners with similar issues, most of them happening after about a year and a half, so it looks like something is going on with the units.

This seems eerily similar to the 'dead airport express' syndrome of a couple of years ago where the products would simply fail to work and all the data and power lights went off. Sometimes there was an audible popping sound. Other times, the APX just died.

If you are having this issue it might be a good idea to report it to Apple and see if the weight of complaints gets them to look into this. Let us know too.

Thanks to Mike for the tip.

Update: As it's being discussed in the comments here, Lauren went ahead and investigated whether AppleCare for your Mac will cover an out-of-warranty Time Capsule. The answer may surprise (and please) you.

Users of the MozyHome and MozyPro online backup services who also use Apple's Time Machine and a Time Capsule for onsite backups were dismayed to find last week that their Time Machine backups were not working. A bug in version 1.4.1 of the Mozy software caused Time Machine backups to Time Capsules and other network drives to pause, and then freeze up.

A user quoted on the Computerworld website last week noted that Time Machine would no longer mount his MacBook Pro's sparse bundle file while running Mozy offsite backups, and that he had to wipe the Time Machine backup in order to get the Time Machine / Time Capsule combination working again. The problem did not affect Mozy users who were backing up to a locally attached hard drive. Part of the issue was that Mozy was attempting to back up the large Time Machine sparse bundle files.

Engineers at Mozy's parent company, Decho, worked with Apple to gain resolution to the issue, and a fix was made available for download last Friday as version 1.4.3 of the Mac software for MozyHome and MozyPro.

[via Macworld and Computerworld]

Welcome back to Ask TUAW, our weekly Mac troubleshooting Q&A column! This time we've got questions on migrating to a new Mac, using a Time Capsule for wireless backup, speeding up podcasts, syncing two Macs, and more.

As always, your suggestions and questions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions.

Apple quietly today introduced a new 2TB Time Capsule, its combination of a wireless router and network hard drive, for $499, while dropping the price of the 1TB model to $299, and discontinuing the 500GB model.

The new 2TB Time Capsule is available immediately and is shipping today from Apple's online store. This should hopefully be a welcome addition for those who back up many computers with Time Machine, as many use more than 1TB for their Time Machine backups.

[via MacRumors]

Welcome back to Ask TUAW, our weekly Mac troubleshooting Q&A column! This time we've got questions on syncing an iPhone with Lotus Notes, expanding storage on a Time Capsule, preventing iCal event invitation emails, uninstalling Haxies, and more

As always, your suggestions and questions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions.

As I've discovered recently, one of the unfortunate side effects of having the logic board on your computer replaced (aside from the potentially hefty bill involved if your AppleCare has lapsed) is that your Time Machine backups won't play nicely with your Mac after the repair if you're using a Time Capsule.

Replacing the logic board is essentially like getting a whole new Mac; though all the data on the hard drive is identical, the new logic board will have different hardware identifiers (specifically, the MAC address) that will tell your Time Capsule, "This is a new Mac that's never been backed up before. Please treat it as such." The Time Capsule, doing as it's told, will fumble along and create a new Time Machine backup while ignoring the old backups completely.

Your options then are these:

1. Scrap your old Time Machine backups and start fresh. There may be an allure to this, but it's almost certainly unnecessary, and you can lose months of perfectly good backups. Plus, you then have to deal with the incredibly long first Time Machine backup all over again.

2. Hack your Time Machine backup using the following procedure, which will allow you to resume Time Machine backups as though your logic board was never replaced.

Last night Apple released a firmware update for Time Capsule, AirPort Extreme, and AirPort Express Base Station with 802.11n. Here are the fixes:

• Fixes some problems with extending and maintaining connectivity with extended networks
• Fixes an issue with clients that enable 802.11 "Power Save"
• Fixes connectivity issues with some third-party devices
• Fixes an issue when the base station is configured for PPPoE
• Fixes some Back To My Mac issues with connectivity and support for third-party routers

All of those sound like issues that could affect quite a few people -- especially those with (gasp!) "third-party" devices. I've certainly had issues with Back To My Mac using a Netgear router, so we'll see if this helps. In any event, firmware updates are recommended especially if you've had any of the above symptoms.

If you've been having issues with corrupted Time Machine images either inside the Time Capsule or connected externally to your base station, the 7.4.1 firmware update (for all base stations from 2007 to today) plus the 10.5.6 update might help, according to TidBITS.

Apple says this update will fix problems that lead up to corruption issues, but TidBITS recommends you essentially start fresh just to make sure -- after using the Archive feature in Disk Utility to copy your previous Time Machine disk to an external drive. Don't have enough drives to do the data shuffle? You can always take your chances that you either don't have a corrupt Time Machine backup (which is pretty likely, honestly) or do a little soul/data-searching for anything you might want to preserve for posterity.

I don't use Time Machine as a sort of universal undo, but I understand some might. In either case: update your system and firmware as recommended by the manufacturer.

A closer look at the gaggle of Apple hardware updates today shows a rather useful change to both Time Capsule and the Airport Extreme base station.

MobileMe members can access any file on a hard drive connected to either product via the internet. The older versions allowed hard drive sharing to people on the same network. Now the feature has been extended to allow you to get these files from anywhere.

You initiate the sharing by registering your Airport Extreme or Time Capsule with your MobileMe account. When you are away from your Mac, that hard drive will show up in the Finder sidebar. The drive must be a USB drive -- there is no support for either flavor of Firewire on the AE or TC.

It does not appear that this remote sharing feature has been added to the last generation of these products, although a firmware update might be able to accomplish it. No word from Apple on whether or not this will happen. Update: the Apple Sales internal site (thanks Mr. X) is listing the following... looks like that feature is going to work on the older gear!

Note for existing AirPort Extreme and Time Capsule customers
Existing AirPort Extreme (MA073 and MB053) and Time Capsule (MB276 and MB277) customers can access their AirPort Disk / Time Capsule disk through Mobile Me over the Internet by upgrading to AirPort Utility 5.4.1 and AirPort firmware 7.4.1. Subscription to Mobile Me online services is required for this feature. Simultaneous dual-band Wi-Fi and Guest Networking features are only available to new AirPort Extreme (MB763) and Time Capsule (MB764 and MB765) customers.

This update is obviously designed to boost the attractiveness of the MobileMe service, to which Apple has been showing increased attention of late. Apple specifies that Leopard is needed for this feature, so Windows subscribers to MobileMe appear to be out of luck

Thanks to everyone who sent this in.

Along with the Mac OS X 10.5.4 update tonight, Apple also released firmware 7.3.2 for Time Capsules and AirPort Base Stations. Apple states that it "includes general fixes and compatibility updates" for both Time Capsule and AirPorts with 802.11n.

Most likely your AirPort (or Time Capsule) will find and download the update automatically; however, you can also visit the Apple Support Downloads page to download the installer package for Leopard, Tiger, or Windows.

Thanks to everyone who sent this in!

Quickertek has produced an antenna for the Time Capsule which, according to them, increases the device's range by 50%.

It's compatible with 802.11 A, B, and G, and comes either as a self install kit or an installation service. Or, if you don't have a Time Capsule just yet, you can order one from Quickertek with the antenna pre-installed. It comes with a good amount of cable so you can spend your weekend obsessively placing and replacing it in your home until it's just right. So that will be fun.

The 500GB self-install kit is $129.95US, and the service is $200US. Prices are the same for the 1TB version kit and service. If you want to do it all in one fell swoop, you can order a 500GB Time Capsule + pre-installed kit for $500US, or $700US for the 1TB version.

[Via Engadget]

French Mac site HardMac has posted the step-by-step process of changing a Time Capsule's hard drive. Specifically, they swapped the original 500 GB Seagate SATA drive for a Western Digital 1 TB Green Power drive.

The actual removal of the existing drive won't be too tricky for people used to tinkering with hardware. In fact, the whole thing was simple. The Time Capsule immediately recognized the unformatted drive, formatted it and made it available to Time Machine.

They chose the Green Power drive because they're designed to use a varied rotation speed, based on demand so, it's much quieter than the original Seagate (according to HardMac).

Over at Macworld, Glenn Fleishman has an initial hands-on report about Apple's new Time Capsule combination Airport Base Station and NAS, and he's confirmed something folks were wondering about: "you can also perform Time Machine backups to drives attached to the Time Capsule via USB." This is interesting, because Apple originally said that Time Machine backups would be possible to an AirDisk (that is, an USB external drive on the regular AirPort Extreme Base Station).

Just before Leopard shipped, that feature quietly disappeared, leaving some early-adopters who had counted on that capability in the lurch. The obvious questions now are whether there's any technical reason why Time Machine to AirDisk wouldn't work on the AEBS, and whether Apple is holding the feature back just to promote the Time Capsule. In any case, it's good to know that if you get a Time Capsule you're not limited to the internal storage, perhaps making the smaller 500GB model that much more attractive.