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Tag: troubleshooting

Mac 101: Eject a stuck disc

Now that the holidays are approaching, you'll probably be asked to service your relatives' computers. "You like computers, right? Will you take a look at this for me?" Prepare yourself, it's coming. Some fixes are easy, including the stuck disc. It can happen for a variety of reasons that we...

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Some tips when visiting the Genius Bar

Nobody likes it when their shiny Apple gear breaks. About a week ago I walked in to the Apple Store here in Knoxville to meet with an Apple Genius about my iPhone 3GS. It seems my phone was crashing much more than normal -- I logged around 90 crashes in the five months or so that I had the device. I...

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Mac 101: Building a bootable diagnostic and repair flash drive

More Mac 101, our tips and tricks for novice Mac users. Update: You cannot install Snow Leopard on an 8 GB flash drive. I was incorrect in writing that an install of Essential System Software would take 3.81 GB. As a few of our commenters pointed out, and as is the case, in testing I erroneously...

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Getting bit by the Gmail "exceeded IMAP bandwidth limits" bug

I have a couple of Gmail accounts set up with Google Apps, so that Google is hosting my email using my own domain names. While those accounts have been working flawlessly for quite a while, I suddenly ran into issues a few days ago where Apple Mail couldn't pull email from the server. I could use...

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Bug tracker: Snow Leopard guest accounts eating files?

Update: Cnet reports that Apple is acknowledging the problem, while calling it "extremely rare." There's a few threads on Apple's Discussion Boards describing a problem that's affecting some Snow Leopard users. An issue with the Guest account feature in SL appears to be chomping down on user data...

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Quick and dirty troubleshooting

There's a great post at creativebits today listing some basic troubleshooting techniques. I like it because it lists some simple tasks that anyone can perform. Some of the tried-and-true techniques include: Restarting Quitting unused apps Installing updates Re-installing a misbehaving...

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iPhoto 8.0.3 updater bug bites many

Yesterday I tried to open up iPhoto '09, and was greeted with a screen telling me that my iPhoto library needed to be updated. This was sort of odd, since I had run the program many times since the software update of June 4th bringing the program to version 8.0.3, but what the heck. I clicked on...

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Take Control of Maintaining, Troubleshooting your Mac

Author Joe Kissell has been informing and entertaining Mac users for years through his books, TidBITS columns and Macworld articles. He's recently finished a pair of books for the Take Control ebook series that will help you learn how to keep your Mac running at its most efficient pace, as well as...

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TUAW Tip: Fixing syncing between iPhone and iPhoto '08

This is a pretty selfish tip, because this issue has happened to me personally a few different times, and despite my many searches around the 'net, I've never found a quick, simple solution. So here you go: my suffering can be your gain. Basically, iPhoto '08 and the iPhone don't always play nice...

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Turn off Airplane Mode before updating your iPhone firmware

I finally updated my iPhone to 2.2.1 today, and after a reboot I got the screen that says it needs to verify or authenticate the SIM card. Unfortunately, that failed because, while I do have a SIM card in there, I do not have AT&T service -- and I had the cell radio turned off. My iPhone is...

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Friday Favorite: Mac HelpMate

I'll open this Friday Favorite with a caveat -- Mac HelpMate is not an app that just anyone is going to want to license. However, if you're a Mac consultant and/or do system support for many Mac users, this is an application you should consider. Mac HelpMate is the brainchild of Dean Shavit, an...

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MacBook Pro tip: resetting SMC saved my day

Here's a timely tip if the battery on your Intel based Mac laptop seems to be operating at less than optimum performance. The other day I took my MacBook Pro off the charger and was surprised to see only an hour and 40 minutes of run time, even though the battery was fully charged and only a few...

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"Utility of last resort" AppleJack updated for Leopard compatibility

You may sincerely wish never to need it, but if you run into a situation where your Mac refuses to boot fully to the Finder and you don't have any boot-capable utilities to tackle the problem, Kristofer Widholm's AppleJack is probably your best friend in the trenches. The single-user-mode tool is...

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Leopard Graphics Update does a de-rez on external displays

Imagine the scary, Sarkian voice of David Warner intoning "You will be subject to immediate de-resolution" and you'll know how a cluster of Leopard-using laptop owners (including yours truly) are feeling after getting bitten by a problem in the Leopard Graphics Update. You can see the rundown over...

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Confirmed: iTunes 7.6 needed for some successful 1.1.3 upgrades

A heads-up for those who are struggling to get iPhones updated: If you've tried upgrading your iPhone or iPod touch to 1.1.3 and are getting mysterious errors that keep you from finishing the upgrade or restore process, make sure you're already running iTunes 7.6. I'm hearing reports from various...

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