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Tag: warranty

Apple launches MagSafe adapter replacement program

Apple's MagSafe adapter solved the number one source of catastrophic laptop damage; pets, children, and oblivious adults often tripped over the old-style power adapters and brought the entire device crashing to the floor. But the MagSafe adapter came with problems of its own. Fraying cables wer...

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Have a MacBook Pro with a faulty GPU and no AppleCare? You may still be covered

If you own a MacBook Pro with an NVIDIA GeForce 8600M GT GPU and an expired warranty, you may be unaware that since late 2008 Apple has offered a free out-of-warranty service program for the faulty graphics chipset. Apple's replacement program for the 8600M GT was initially valid for three year...

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Apple's softened "water damage" policy gains notice

Quite a buzz has appeared recently about Apple's updated water damage policies. These policies actually came to light several months ago due to some clever sleuthing on the part of Boy Genius Report, which we posted on at the time. The same policies may even have gone into effect in Europe several ...

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Apple changes policy on liquid damage to iPods

According to a memo acquired by The Boy Genius Report (BGR), Apple has altered its policy on treating iPods with water damage. Under the new guidelines, service personnel will be required to do two things. First, confirm that the device's internal Liquid Contact Indicators (LCIs) had been activated....

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AppleCare now transferable to new purchases within 30 days

According to an Apple Internal memo not yet release to the public, Apple will now allow transferring an AppleCare agreement on a product bought within the last 30 days to a another product of the same type. Previously, the policy stated that AppleCare must be canceled and then repurchased if you ...

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AppleCare Adventures: How to get a faulty MacBook battery replaced

The old saying about cars depreciating the moment you drive them off the lot goes double for notebook batteries, which lose a bit of their maximum capacity with every charge cycle. The battery is the one component of your portable Mac that is all but guaranteed to fail eventually... though especiall...

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Report: iPhone 4 "more prone to physical damage"

SquareTrade, a company that provides extended warranties for iPhones, is reporting that the iPhone 4 is "more prone to physical damage" than the iPhone 3GS, according to the warranty company's iPhone reliability report. In the report, SquareTrade compared over 20,000 iPhone 4 claims, from the fir...

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Will jailbreaking your iPhone void your warranty?

According to the manufacturer, maybe. Intrepid Apple blognaut Leander Kahney rang up Apple, asked the question above, and got a response. This was more than we got when several of us asked Apple multiple variations of the same question. Apple's statement, as seen on Cult of Mac: "Apple's goal has...

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Study: iPhone 3GS more reliable than 3G

Poor little iPhone 3G. You are my first iPhone, my first smartphone, my first "I got it the day Apple released it" device. I love you so, and yes, I will miss you when you are gone, replaced by the shiny iPhone 4. Apparently, I was one of the lucky ones. First off, the iPhone 3G is forsaken by...

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What to do when your Mac dies

In general, Mac hardware is very reliable. Like any complex gizmo, a Mac will have its quirks, but only rarely do those quirks turn into a full-on, machine-killing meltdown. When that does happen, as it recently happened to my wife's MacBook, there's a few things you can do to keep the death of your...

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AppleCare without Apple stores... still worth it

Once upon a time, I worked for a major American retailer in its electronics department. The manager of that department, above and beyond all other considerations, wanted us to push extended warranties to customers. These warranties represented almost pure profit for the company, because they cost ...

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NewerTech releases the iFolio luxury iPad case

With just a few days to go before we can actually get our hands on an iPad, Newer Technology Inc., better known to us as NewerTech, has introduced quite a fancy custom handcrafted Brazilian leather protective carrying case for the iPad. It's made in the US and comes in either black or red at an i...

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iPad 101: iPad AppleCare pros & cons

Considering AppleCare for your iPad? I know that I am. For $99, AppleCare extends your iPad warranty coverage to two years from the date of purchase. Although AppleCare tends to be expensive, for certain purchases it can really save you, especially for devices which run a higher risk of component fa...

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Think those warranty parts are new? Think again

We received a question from one of our readers earlier this week that made me cringe, cower in fear, and heavily debate posting the answer. He had just been to the Genius Bar and they had replaced his under-warranty iPhone for a hardware issue. He then asked us what the quality of said iPhone would ...

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Win a Square Trade accident-coverage iPhone warranty from TUAW

Two weekends ago, Diet Coke was accidentally spilled onto my MacBook Pro Keyboard. The machine, a Core Duo 15" that was among the first of the Intel Macs rolled out, suddenly didn't work the way it used to. Luckily, damage was restricted only to the keyboard: caps lock, shift, b, h, and num lock di...

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