Warranty Articles on TUAW - The Unofficial Apple Weblog

Apple changes policy on liquid damage to iPods

by Dave Caolo (Nov 9th, 2010)

According to a memo acquired by The Boy Genius Report (BGR), Apple has altered its policy on treating iPods with water damage. Under the new guidelines, service personnel will be required to do two things. First, confirm that the device's internal Liquid Contact Indicators (LCIs) had been activated. ...

AppleCare now transferable to new purchases within 30 days

by David Winograd (Nov 3rd, 2010)

According to an Apple Internal memo not yet release to the public, Apple will now allow transferring an AppleCare agreement on a product bought within the last 30 days to a another product of the same type. Previously, the policy stated that AppleCare must be canceled and then repurchased if you ...

AppleCare Adventures: How to get a faulty MacBook battery replaced

by Chris Rawson (Oct 27th, 2010)

The old saying about cars depreciating the moment you drive them off the lot goes double for notebook batteries, which lose a bit of their maximum capacity with every charge cycle. The battery is the one component of your portable Mac that is all but guaranteed to fail eventually... though ...

Report: iPhone 4 "more prone to physical damage"

by Matt Tinsley (Oct 20th, 2010)

SquareTrade, a company that provides extended warranties for iPhones, is reporting that the iPhone 4 is "more prone to physical damage" than the iPhone 3GS, according to the warranty company's iPhone reliability report. In the report, SquareTrade compared over 20,000 iPhone 4 claims, from the ...

Will jailbreaking your iPhone void your warranty?

by Victor Agreda, Jr. (Jul 27th, 2010)

According to the manufacturer, maybe. Intrepid Apple blognaut Leander Kahney rang up Apple, asked the question above, and got a response. This was more than we got when several of us asked Apple multiple variations of the same question. Apple's statement, as seen on Cult of Mac: "Apple's goal has ...

Study: iPhone 3GS more reliable than 3G

by Kelly Guimont (Jun 23rd, 2010)

Poor little iPhone 3G. You are my first iPhone, my first smartphone, my first "I got it the day Apple released it" device. I love you so, and yes, I will miss you when you are gone, replaced by the shiny iPhone 4. Apparently, I was one of the lucky ones. First off, the iPhone 3G is forsaken by ...

What to do when your Mac dies

by Chris Rawson (Apr 30th, 2010)

In general, Mac hardware is very reliable. Like any complex gizmo, a Mac will have its quirks, but only rarely do those quirks turn into a full-on, machine-killing meltdown. When that does happen, as it recently happened to my wife's MacBook, there's a few things you can do to keep the death of your ...

AppleCare without Apple stores... still worth it

by Chris Rawson (Apr 18th, 2010)

Once upon a time, I worked for a major American retailer in its electronics department. The manager of that department, above and beyond all other considerations, wanted us to push extended warranties to customers. These warranties represented almost pure profit for the company, because they cost ...

NewerTech releases the iFolio luxury iPad case

by David Winograd (Mar 31st, 2010)

With just a few days to go before we can actually get our hands on an iPad, Newer Technology Inc., better known to us as NewerTech, has introduced quite a fancy custom handcrafted Brazilian leather protective carrying case for the iPad. It's made in the US and comes in either black or red at an ...

iPad 101: iPad AppleCare pros & cons

by Erica Sadun (Mar 12th, 2010)

Considering AppleCare for your iPad? I know that I am. For $99, AppleCare extends your iPad warranty coverage to two years from the date of purchase. Although AppleCare tends to be expensive, for certain purchases it can really save you, especially for devices which run a higher risk of component ...

Think those warranty parts are new? Think again

by Josh Carr (Nov 1st, 2009)

We received a question from one of our readers earlier this week that made me cringe, cower in fear, and heavily debate posting the answer. He had just been to the Genius Bar and they had replaced his under-warranty iPhone for a hardware issue. He then asked us what the quality of said iPhone would ...

Win a Square Trade accident-coverage iPhone warranty from TUAW

by Sang Tang (Oct 23rd, 2009)

Two weekends ago, Diet Coke was accidentally spilled onto my MacBook Pro Keyboard. The machine, a Core Duo 15" that was among the first of the Intel Macs rolled out, suddenly didn't work the way it used to. Luckily, damage was restricted only to the keyboard: caps lock, shift, b, h, and num lock ...

Dead Time Capsules can hang out together

by Josh Carr (Oct 11th, 2009)

We reported on the abundance of Time Capsule failure-to-boot after 18 months in September. A new site has emerged from the mist to help Time Capsule owners who are struggling to get Apple to acknowledge the issue. TimeCapsuleDead.org exists as a register for the owners of dead Time Capsules and has ...

Which peripherals are covered under AppleCare?

by Lauren Hirsch (Sep 11th, 2009)

In the wake of our earlier post on possibly time-bombed Time Capsules, there was some confusion as to whether or not the Time Capsule would be covered under any AppleCare Protection Plan you might have. The suggestion was made in the comments to Mel's post that extended coverage would apply, but we ...

To AppleCare or not to AppleCare -- that is the question

by Sang Tang (Jul 20th, 2009)

The following is a re-enactment of the mysterious and sudden failure of Megan Lavey's MacBook. It was the evening of Tuesday, July 14, 2009. Megan Lavey heads out to the movies to watch the eagerly anticipated Harry Potter and Half-Blood Prince. But the excitement of the night was short lived. Upon ...