Apple addresses iPod nano screen complaints

I just got a black Ipod nano for christmas and it was scratched within 5 mins of taking it out of the box. I still haven't decided if I'm going to keep it or return it, although I'm pretty certain I could find another item that does about the same thing for less than half what the Ipod retails for , maybe 25%!! And by the way what is the deal with people wanting to look at video, photos and movies on a 2" screen? And why do you want album art on a device you keep in your pocket? In my opinion rugged is better than smaller - how bout the Ipod rugged with a 20 year unlimited warranty.

after 3 days my nano screen suddenly divided into four equal squares... the bottom left is fine but the other 3 squares are all f'ed up. I'm so mad!

I have had my Ipod nano for about a month. I haven't even used it enough to even get used to it, and it has been getting scratched terribly. Also I had it in my pocket and i sat down and the screen cracks. I am very mad and pissed off and would like to get it repaired. I got it for my birthday from my brother and it would mean alot to him if I took better care of it.

Okay people, I will say this- the nano is a electronic device and is not designed to be kept in your pocket with you loose change. The nano is only as good as you keep it. I have had both the iPod 30GB, iPod Photo 60GB, and now the nano and all of my iPods are in great shape, why? Because, I protect them, and if yours gets scratched it is only your fault. So do not say that you did not mistreat your nana and it still got scratched. Because, the bottom line is if you did protect them lets say with the nano tubes where you get 5 cases colors for only $29, then perhaps you would not be crying a river.

I am amazed with the amount of comments regarding the nano in such a sort period of time. I actually work for OtterBox and we manufacture waterproof, rugged cases for technology such as iPods. Our newest case, the OtterBox for iPod nano will be released in December. In the meantime, there are some alternatives to preventing scratches a micro-screen as discussed at http://otterbox.blogs.com or removing scratches with Brasso see it at: http://todd.dailey.info/archives/2005/09/27/restore-your-ipod-nano-to-new-condition-with-a-4-can-of-brasso. Good luck to the nano owners!!! Help is on the way.

My Screen broke within 5 days of buying it. The bottom half of the screen went blank. If it was turned off you couldn't see the display had a problem. Everything else about it worked though. I took it back, none of the 4gb ipods were in stock in London, so I got my money back.

This screen problem appears to be MUCH more severe than the manufacturer claims. My daughter has a 20 Gig Ipod which I had engraved for her for Xmas. The screen developed a flaw after the unit fell from a coffee table to a carpeted floor. While the warranty is silent, Apple store employees said it "does not cover the screen." One employee suggested that my daughter caused the damage by inserting the ear bud jack into the unit....because the damage appears as a dark lake up at the tip of the display....how one is supposed to use the ipod without plugging in earphones is anyone's guess..... When I called the company, a rep said they would repair it and sold me a $60.00 dollars extended warranty. All facts were related, all damage described in detail. I was told to await a mailing box, send the unit back to Apple in thebox, and a new or refurbished unit would be sent back asap...... I did as instructed, waited a week or so....box came back with same unit, still broken and a letter saying screens are not warranted. This after they sold me the extended warranty. If anyone has an IPOD screen tale of woe....please contact me........Apple's warranty approach has attracted my interest. dhwilliams

Erm, I believe the "not a widespread issue" is in reference to the cracking, not the scratching. The nano scratches just as much as any other iPod (and iBooks, for that matter). We have four iPods and they're all equally scratched.

What's your experience with the iPod nano screen?

Anybody having problems with white Nanos being scratched? Ars Technica suggested scratches may be more visible on the black nano, because it's black. Apple says they used the same plastic for the nano as they did with the 4G iPod, which didn't produce pronouncements of "pathetic" and generally make people act as if Apple had paid them 0.12 an hour for assembling electronics in a dark factory. Anyone owned a 4G iPod/iPod Photo and a white nano, and had the nano get scratched worse from similar useage? Anyone think this much fuss over a rich guy's toy is really worthwhile?

If your screen has been scratched up and you have not actively contributed to the problem, contact Apple. It's as simple as that. Like any other company, I'm sure Apple looks at hard data: the number of people who actually CONTACT the company about a problem. Not a bunch of whiners on a blog or a discussion board or a newsgroup somewhere. If you received a shoddy product, don't put up with it. Instead, ask that it be fixed or replaced with a better one. I've read the Ars Technica story on destroying their nano. I've also seen people deliberately try to break an LCD screen on a dead cell phone. It's tough to do it. Be careful with your expensive electronics. My PowerBook has a long thin scratch on the lid from when I shoved it into a tiny hotel room safe on vacation. Am I whining about that? No, I caused it. If you're shoving your nano into a pocket with keys or coins, you better expect that it is going to get scratched. You are actively causing the problem and not a victim of a manufacturing defect for a small percentage of models. I'm fairly certain that my little corner of the world can't be the only one with nano cases on store shelves. Protect your stuffs.