From a Canadian, and a Vancouver resident, that was hilarious!

Good stuff indeed.

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It's a bit old, and doesn't refer to the apparent fact that he also bad-mouthed his (Apple) customers in his public blog:

Here's a comment on it:
http://www.returnfalse.com/docs/entry.php?eid=1565

I doubt we're getting the whole story. The behind-the-scenes attitudes of phone support people - "the customer is always a doofus" - are rather well known.

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That was so funny. Too bad he lost his job.

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as a canadian... lol...i can never take americans seriously when they attempt to sound intelligent

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Could you not have found anything older to post about?

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I'm confused. Why did anything he say get him fired?

Seriously. What am i missing?

???

Apple's VP is strange and unusual.

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I'm with you number 6...I couldn't even figure out what about that was supposedly offensive?? or unprofessional? That horrible singing lady...now there's a person who should have been let go for even singing in public.

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So that's how Apple helps its employees relax? Frankly it creeped me out a bit. The setup and the cold lighting and the weird singing person made me uncomfortable.

BTW, I must be the only one who didn't find the routine all that funny. But that's a separate issue from whether it warranted firing. I reserve judgment on that.

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The poem was very funny. The guy is really talented with a high sense of humour that can allow him to write the next upcoming episodes of a sitcom like friends or so. Why the hell he got fired??!! Certainly not for this. It has to be something else. From his performance I like him but I think that he is hiding something.

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I speak English secondarily to my primary tongue, but I am finding his performing to be of the humorous order of one. I am not knowing why he is fired for this comedic standing up routine. I am laughing until I hurt my stomach.

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P.S. What a country!!

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He was funny but I guess his intended day job is really the stand up poetry and the fact that Apple VP had him sacked can go on his CV, best of luck to him. Actually when he slated the rude american customers the whole Apple audience laughed. Anyway if was a joke so please someone explain that to the VP.

I was very suprised to see that Apple actually employed African-Americans (ok I saw one guy).

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Confirms what I expected after time on hold with smug phone support.

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i didn't find him to be very funny...but definitely didn't warrant losing his job for. I highly doubt it was for this though. I bet you he was just lazy or something.

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I just saw this movie, and no wonder this guy got fired! He's bragging about putting people on hold unnecessarily, and saying how stupid customers are, all while he is recorded on videotape! What's not to understand? It was funny and well presented, but come on, it takes some real creativity to get the point across and not to simply insult customers and saying it's okay for tech reps to put customers on hold when he gets upset with them. That's totally not dealing with the problem of a bad customer, folks. By the way, I used to work for Apple in the education channel. This guy blew a great chance to talk about his experience, but he went too far, no question.

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If it's true then Apple's VP needs a stick-ectomy to remove the one thats lodged up his/her lower end.

I love that routine though, amazing! Once had a similar experience with the RCA eBook tech support woman, she said "bee's knees" and I swooned.

Uhm yeah.. but uhhh... That can't be why this guy was fired, it just doesn't add up. Now making the video poking fun at fellow employees is unprofessional but his performance wasn't in my book.

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Nate MC said: "Now making the video poking fun at fellow employees. . . ."

You really don't get it? CUSTOMERS are more important than employees, actually. Without customers, a businesss does not even need employees. The problem with this employee's attitude (perhaps common among telephone support people) is that it can cost the company customers. Everyone who has ever had a bad phone support experience with Apple and sees the video will have their suspicion that phone support employees are arrogant arses who consider customers idiots confirmed.

This is not the worst sort of ignorant enough to be a danger to himself fired employee griping I've seen lately. I would give that laurel to the Delaware reporter who griped about being fired for having a blog full of racial slurs, misogyny and disdainful remarks about the handicapped.

What can people do to protect themselves? Learn what it means to be an 'employee at will.'

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If you leave me


on hold


for five minutes


while you write


your pretentious,


jack-ass poetry


then I'm not going


to give your company


any more


of my money.


Guy got what he deserved.

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That wasn't even funny... glad to hear he got fired

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I bet each of you gripe about your day jobs in public, maybe even make up exagerated stories. We don't know that he acted inappropriately in real life, just that he wrote a poem about leaving a rude customer on hold (presumably while he arranged shipping with FedEx).
Apple is throwing out a talented, creative employee, who's sense of humour would have been an asset in a very challenging job (telephone support).

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