"Why first generation Apple products suck"

My Intel Mac Mini has run flawlessly for the past month. If you want a perfect product don't buy 1st generation.

I am curious fror the reason for the strong defence given Apple here. The fact is that Apple has done serious mistakes in product quality and assurance and even worse, are being arrogant about it. There is no excuse wether Dell does the same or not. It is simply not acceptable!

I have the PB 15" Alu that had the white spots. It caused me a lot of trouble to get it sorted out. I have also a 14 months iMac 20" that now refuses to work, strange clicking from its inner depths. Causes me also a lot of trouble. Shall I mention the 3G iPod problem - resulting in Neistat Bros iPod battery campaign - or the iPod scratch issue on my black G5 60GB...

All and similar issues are from a customer point of view simply unacceptable. And why? Because when buying premium products, for premium price you simply shall demand proper performance. Don't defend lousy performance despite being an enthusist site. Demand that the company change in QA/QC. That is showing true enthusiasm as that will contribute to the ever increased succes of a company in the end, even though some people high up and deep inside the co. probably should find other employment.

The experiences I have had with Apple so far is that I refuse to a fist in any of their products anymore. The PB 15" 4G is about falling apart (super glue does the trick on the keys when they break up), but no way I will buy the current MBP. The heat issue has to be solved. In the meanwhile I'll stick with this one. And if need be buy a cheap laptop PC to bridge for the improved MBP.
I am sorry to say, but I don't trust Apple anymore. So bad is my experiences unfortunately. But - I am still an enthusiast.... :-)

Another thing that should be pointed out is the fact that in forums and blogs we are all likely to hear more complaints from people with failing products than praises from those who have products that function normally. I, for one, have owned many apple products and have never had a problem with any of them. I was an early adopter with the iPod (old 5gig one with a moving scroll wheel), the 12" powerbook, and now a new macbook. They have worked great and you don't hear me complaining left and right because they just work; so please consider that we are all more prone to hear the good over the bad.

Apples to oranges, I'd still rather have a half-faulty mac than a perfectly-working PC.

~thayne

The root of the problem is that Apple is too secretive with new products. Steve Jobs is so paranoid that only a few people will likely test out the products in a comprehensive way.

So, instead, the the first gen. of buyers become the beta testers -- more so than for other companies that release beta hardware to testers.

Very good explanation.

Through their high impact presentation, Apple does set themselves up for overzealous fault-finding of their products, which unfortunately plays into the hands of the brand haters who revel in exaggerating any design flaws out of all
proportion.

To the snotty attitude in Apple dealers: "You have only 3.8% market share. Maybe you're the elite, or maybe you're just a loser..."

apple never claim to be better than other

they claim to be the BEST

but, they NEVER NEVER said "our products are indestructible and we are perfect!"

I don't believe to "1st syndrome". it's plain prejudice

I had perfectly good 1st and X generations of apple device and also some bad 1.x products.

for exemple, I got an ibook with the faulty motherboard, it was NOT a "first generation new crazy ibook". it was just an ibook.

when people cry about their "poor little broken new apple device", they simply leave Fantasy for Reality.

and reality hurts

but I'm sick of whining people. I have good experiences with apple, I also accept reality (for example, tiny metal and plastic stuff can SCRATCH ! yeah, sure. I put in my pocket, in my vest, in my bag, in my mouth (!!) and ho my goood my ipod nano is all about scratch ?!!! call my lawyer!

pfuaa!
they just whine because they buy a beautiful device and they are terribly sad and broken when they meet Reality ! Object are not eternal. beautiful little tiny device are totally not eternal.

----
the 20th comment is interesting.
it's not revision 2 or 3 you want, you want the products when the industrial process is well understood. you SHOULDN't not buy the FIRSTS of anyone revision.
of course they can be have messy stuff in the firsts ones. new chipset, new case, new features, new suppliers, new process, whatever.

macbook pro revision 1 or 2 , whatever. the revision 2 will have NEW features, it will have NEW chipset in it
and OF course, maybe intel or ati or nvidia, via or whatever could do some faulty NEW device
apple could miss a new features in os x 10.4.26.73.27548 to manage the new mac
the suppliers could miss the NEW paint ("so shinier and less expensive than the old.. ho but we forgot to test it against water, hiiiiiiiii")
and so on..

forget revision, just be patient.

Love Fantasy but accept Reality.

Is the problem really 1st revision or 1st prodcution run? To my memory, most new models (even so called "speed-bump" releases) have some kind of new features and experience some kind of hiccup. Scrolling trackpad anyone? The point is that a good company will get feedback from the first models off the production line and adjust the prodcution process accordingly/release software patches. I bet that 2 months from now the average MacBook will have none of the common problems of the MacBooks ordered on the day of release. Most likely the first Revision 2 MacBooks off the production line will have issues, but likewise the prodcution will be refined in later runs. If you want a MacBook, don't wait for the first revison 2 units, wait a month or so and buy a mid-production revison1!

I guess I'm fortunate......between my husband and I, we have 4 apple products and haven't had any problem that I have a need to complain about. I have one of those first generation MB (white, 1.83ghz, 1gb ram) and although it's warmer than I'd like, it isn't anything as hot as I've read on different boards. I use ilap while at home (mostly where I will use this notebook) and combined with my ceiling fans (and of course AC), I run in the 40-57C range with safari (sometimes with multiple windows going), adium, itunes playing, word, and entourage, along with playing in iphoto. I have not and do not plan on using the intel side of the MB. I left behind windows and all it's problems and don't want to make the same mess out of this little baby.

I'm sorry for all the problems that so many people have encountered but I'm happy with my apple products.

My dad has always told me since i was a little kid: never buy the first generation of a car model design, buy the last. That way the company gets all the kinks worked out of the design. It's the same situation here. Those of us (myself included when it comes to the MacBook Pro) who want to be early adopters will pay the price of having the newest coolest toys before everyone else. It's a fact of life, and while I get very upset with the snotty attitude that I get from Apple Store staff when I voice complaints (almost like, *gasp* how *dare* you suggest that we are anything but perfect). It's one of the primary reasons why I don't work there anymore...

Does seem to be a Rev.1 problem. Between me and my rommate we own 8 Macs, okay I own 7 he owns 1. But all of my Macs have worked no need for repair or support since day one. Including my '94 Perfoma which still boots like it did when I brought it home. However my roomate got a Rev.1 iMac G5 it had to go into the shop 3 times, yesterday Apple told him its not worth repairing anymore and gave him a new intel Mac. So I probably wont buy a Macbook this year till the kinks get worked out. As for Apple customer service I see a lot of bad stuff on the net but the folks at our local Apple Store in Flatirons Colorado made it the easiest $3000 product exchange I've ever witnessed and he ended up with a lot more computer. Apple still rocks no matter what!!!!!