Skip to Content

Apple warns: Holding the Volume Down button while docking iPod shuffle may cause iTunes to ignore it.

There was a interesting Apple Knowledge Base article recently posted and we thought we'd share it here as a public service. We're swell like that.

Article #304693

Holding the Volume Down button while docking may prevent iPod shuffle (Second Generation) from being recognized by iTunes

While connecting your iPod shuffle (Second Generation) to the dock, inadvertently pressing and holding the Volume Down button ( - ) may cause the iPod to not be seen by iTunes. If this happens, follow these steps:

Mac users

  1. Remove iPod shuffle (Second Generation) from the dock.
  2. Reset your iPod shuffle (Second Generation). To reset, switch the power on, then off-and leave the power off for 5 seconds. This will reset your iPod.
  3. Reconnect your iPod shuffle (Second Generation) to the dock for it to be properly recognized.
Windows users
  1. In the Notifications area of the Taskbar, left-click the Safely Remove Hardware icon. Note: If you don't see the Safely Remove Hardware icon in the Taskbar, you can remove iPod shuffle (Second Generation) from the dock.
  2. Choose Safely remove USB Mass Storage Device - Drive(E:) from the shortcut menu. In some cases, the drive letter may be different. If you have other USB drives attached, you may need to repeat this if you're not sure which drive letter corresponds to your iPod.
  3. Reset your iPod shuffle (Second Generation). To reset, switch the power on, then off-and leave the power off for 5 seconds. This will reset your iPod.
  4. Reconnect your iPod shuffle (Second Generation) to the dock for it to be properly recognized.
Has anyone actually encountered this issue yet? Can anyone figure out why the volume-down key would affect the iPod at all? And why only the 2nd gen shuffle? This is just too much for my addled brain to grasp at this wee hour on a Sunday morning.

There was a interesting Apple Knowledge Base article recently posted and we thought we'd share it here as a public service. We're swell...
 

Add a Comment

*0 / 3000 Character Maximum

22 Comments

Filter by:
mcphranklee

I have experienced this issue many times in the week I've had the thing. Even after installing the suggested bug fix when I first plugged it in (os x newest version). I've also experienced many "disc not recognized" pop-up errors when adding and deleting songs to the shuffle. Needless to say I'll try docking it without hitting the "-".

January 04 2007 at 3:40 PM Report abuse rate up rate down Reply
Jon Moss

I think I just had this happen to me. Followed the reset and voila! Many thanks.

December 09 2006 at 5:42 PM Report abuse rate up rate down Reply
Kevin H

This might explain why sometimes my shuffle seems to disappear after docking it... maybe it never appeared in the first place cus I was holding the vol button...

November 06 2006 at 11:45 AM Report abuse rate up rate down Reply
queso

Why is the photo of the volume key still there? Misinterpretation of a "tiny little detail" is forgivable. Misleading others and thereby ruining the credibility of a respected blog is not.

November 06 2006 at 10:13 AM Report abuse rate up rate down Reply
gko

Guillermo, I hope you don't think the headphone port thing is some magical feat that could only be pulled off by Apple. This is same way the Mobibu Cube charges and transfers data. In fact I wonder if one could sync/charge the Shuffle using the Cube's cable.

November 06 2006 at 2:44 AM Report abuse rate up rate down Reply
Mikey

Hmm.. Its proably because the volume control is hard wired to let zero voltage through the headphone port on the lowest setting.

I dont want to go all jupiter and beyond the infinite with you, but imagine having a headphone splitter that let you 'hear' the sounds of the data going through the usb.. maybe you could hook it up to a cassete recorder 80's style and back up all your music and data to a compact cassette then play it back into the computer!!

November 05 2006 at 7:10 PM Report abuse rate up rate down Reply
Anthony Kendall

You know folks, misinterpreting the knowledge base article is not exactly something worthy of scorn and derision. I'm sure everyone has misinterpreted some tiny little detail publicly before.

Thanks to the author of the article for the information, and to those commentors who provided useful supplemental information.

The rest of you should try interacting civily with other people for a change. Your comments wasted my time and others'.

November 05 2006 at 5:03 PM Report abuse rate up rate down Reply
Zeke

"warns"?

I call this a feature. Now that apple doesn't include AC adapters with their iPods, it would be nice to control whether or not the computer mounts the disk or not, or if it just charges (and plays through line output if you want).

I wish my iPod did this.

November 05 2006 at 3:52 PM Report abuse rate up rate down Reply
John Meche

Isn't there a key yo can hold down to make iTunes not sync the iPod when you plug it in?

November 05 2006 at 2:44 PM Report abuse rate up rate down Reply
Mark Studdock

What happened in your head that made you even think they were talking about the volume button on the keyboard? Did you skip over the (-) ? (it's not a new emoticon.) Perhaps you shouldn't write articles when you feel your brain is addled.

November 05 2006 at 2:41 PM Report abuse rate up rate down Reply
Buy an ad here

Hot Apps on TUAW

Tweets

© 2012 AOL Inc. All Rights Reserved.