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Zune Marketplace: yuck

Today, I fulfilled my dutiful obligations as an open-minded journalist (ha!)/hard-core masochist and purchased a Microsoft Zune to replace my SanDisk Sansa as my music subscription device of choice. (I am a fan of the subscription model, in case you're wondering.) The Zune device itself is truthfully pretty slick: the interface is responsive and intuitive, not to mention purdy. It's a little bulky, granted, but the outer-casing is smooth and it feels comfortable and "right" in the hand. The controls are a bit sloppy -- plasticky and noisy -- but they work as expected.

My real gripe here, that kinda ruins the deal for me and I'm sure for a lot of you, is the craptacular suckiness of the Zune Marketplace. First, as Engadget adequately reported: install is a pain. I had no errors, but just the amount of work involved was exhausting. Then I bought a Marketplace subscription, and lo-and-behold: some of my -- nay, most of my -- favorite bands are nowhere to be seen. And other albums I've searched for (ie, Radiohead) require that you purchase them, even if you have a subscription. (And the album price isn't even in dollars -- it's in Microsoft's convoluted points scheme.) Some albums -- ie, This Providence -- offer most of the songs for download, but the most popular (in this case, "The Road to Jericho...") you're only able to get if you actually buy the whole album. That leaves me asking: With all of these limitations, what the hell is the point of actually buying a subscription?

So not only have I graciously donated a buck to Universal for simply buying a Zune, they've decided to screw me over by sabotaging the $15/month subscription they're dreadfully eager to impose on customers.

I was cheering Microsoft on here: As I mentioned, I'm a fan of subscription services, and the Zune device isn't so bad. I wanted to see some decent competition, and I want to see Apple add a subscription option to iTunes. But they totally screwed this one up, and no amount of prettiness will save them. Microsoft, fix your Marketplace and your subscription details, then we'll talk. Until then -- stay away. Stay far, far away.

(Stay tuned for my Zune vs. iTunes comparison. Post any questions you'd like me to cover in the comments below.)

Today, I fulfilled my dutiful obligations as an open-minded journalist (ha!)/hard-core masochist and purchased a Microsoft Zune to replace...
 

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Luke

k, this might sound stupid but i was just wondering if it is absolutely necessary to have to get zune market place or even i tunes? can you simply just put the music from a nother source on it? Cant I just use windows media player to sync my music? This is what my decision for buying a Zune is based on so please give me a well writen answer in return. :)

December 19 2006 at 8:04 PM Report abuse rate up rate down Reply
Levi

"I have a question, do you get to keep your songs that you download from the marketplace if you don't renew your subscription after a month or two? And are videos going to be offered like in itunes."

I think you do get to keep them, but they're no longer playable until you start to pay your subscription fee again.

November 21 2006 at 9:34 PM Report abuse rate up rate down Reply
firedude

I have a question, do you get to keep your songs that you download from the marketplace if you don't renew your subscription after a month or two? And are videos going to be offered like in itunes.

November 21 2006 at 5:21 PM Report abuse rate up rate down Reply
Sandman619

Microsoft shows its true colors with Zune. They force their customers to buy MS tokens in packages, so you'll spend more money than you planned and there's no refund on unused tokens. Then MS fiddles with the values in an attempt to obscure how much you're spending. The only reason why a song is 79 tokens, is because many will perceive that they're spending less than 99 cents. That's lame

November 17 2006 at 1:15 AM Report abuse rate up rate down Reply
R Muffet

Doesn't do to get complacent...

Windows 1.0 was crap and a commercial flop.

Windows 2.0 was crap and a commercial flop.

Windows 3.0 started getting it and was anything but a commercial flop.

Windows 95 handed the Macintosh its ass on a plate.

Now fast forward 20 years.

Zune 1.0 was crap and a potential commercial flop.

Zune 2.0 ...

Zune 3.0 ...

Microsoft goes the distance, and if Steve Jobs doesn't want history to repeat itself, he'd better make sure the 6G iPod and the iPod+phone are cool enough to stay in the lead.

Because there's a big ugly brown truck in the rear view mirror and it's closer than it appears.

November 16 2006 at 7:11 PM Report abuse rate up rate down Reply
nosoupforyou

I don't know why some commenters have questioned the relevance of the Zune on TUAW. Everyone has been asking whether this will be the iPod killer, and last time I checked, this blog also covers iPods. Seems perfectly logical to me that the Zune would be discussed here.

I own an iPod and don't see myself using anything else, but I was curious to see Microsoft's offering. So far am I disappointed with Microsoft's advertising campaign. Has anyone else seen their commercials? If I knew nothing about the Zune, I would be so confused as to what Microsoft is trying to sell me. And zune.net? What's up with that?

November 16 2006 at 3:49 PM Report abuse rate up rate down Reply
imack

I laughed when I saw the CNN thing. Shuffle trumfing the Zune. Funny they call Soon anyway, I thought that was Longhorn.

But then, I suddenly felt sorry for the poor developers. I can't help but imagene that they really tried hard, only to get overthrown by some louses execs.

November 16 2006 at 3:15 PM Report abuse rate up rate down Reply
Jon

"Yeah, you're a journalist alright. I see "craptacular suckiness" in the Times all the time. Don't insult real professionals like that ever again."

A sense of humour makes life a lot easier. You should try it some time (as should many other commenters on this blog).

November 16 2006 at 11:26 AM Report abuse rate up rate down Reply
Mark Scrimshire

Wouldn't you think Microsoft would buy the zune.com domain to support the launch of their player?

Have you tried going to www.zune.com?

snapshot of the zune.com page

November 16 2006 at 11:07 AM Report abuse rate up rate down Reply
Bungle

Easy there RN, don't you think the "ha!" indicates a certain self-deprecating tone?

November 16 2006 at 10:53 AM Report abuse rate up rate down Reply
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