Filed under: iPod Family, iTS, Apple
Live iPod/iTunes Phone Support
At Slate, Timothy Noah tracked down an actual customer service telephone number for iTunes. Here's the dish:
With your iPod serial number in-hand, call 1-800-275-2273, Apple Care Service and Support. Enter 70 at the recorded greeting. If rejected, enter 70 again. When prompted for a product name, say "iTunes". When prompted, say either "Macintosh" or "Windows" depending on the type of computer you're using. When asked if you're calling on behalf of a school, say "no". (Or "yes", if you are, you know, calling on behalf of a school.) After all these steps, Noah promises you a live person at the other end.
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Reader Comments (Page 1 of 1)
Dave said 7:55AM on 12-07-2006
Not sure why this is even noteworthy. All the info is is the regular support phone number for Apple and the normal selections that anyone whose called the number gets. Sometimes it pays to read your in box materials. :)
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mauve said 8:59AM on 12-07-2006
So where did you get the number from Dave?
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David H. said 2:42PM on 12-07-2006
Dave's right. That 800 number is the general Apple support number. Just go to apple.com/support and on the bottom, click Contact Support and you will get to a page with that 800 number.
Still a helpful tip though. Thanks!
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Corey said 9:33AM on 12-08-2006
uh... that's the 1-800-APL-CARE. It's the only number I've ever known.
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TeJay Guilliams said 4:05PM on 12-08-2006
I called about iTunes MS saying that I had 4 machines authorized, whereas I only have 2, and they sent me to the website, per the usual.
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yo420 said 1:21AM on 1-28-2007
I have a mini and it works great on the itunes. recently i bought a 30g video pod and i cant access it in itunes. the only thing i can do is plug it in and download automatically all songs in the library. i cant even make my own playlist?what to do?
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Larry Marr said 6:47PM on 2-27-2007
When I try to open Itunes on my PC
i get an error Message "Iunes has encoutered a problem and must clolse" It happens every way i try to open it - even set-up
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