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Live iPod/iTunes Phone Support

At Slate, Timothy Noah tracked down an actual customer service telephone number for iTunes. Here's the dish:

With your iPod serial number in-hand, call 1-800-275-2273, Apple Care Service and Support. Enter 70 at the recorded greeting. If rejected, enter 70 again. When prompted for a product name, say "iTunes". When prompted, say either "Macintosh" or "Windows" depending on the type of computer you're using. When asked if you're calling on behalf of a school, say "no". (Or "yes", if you are, you know, calling on behalf of a school.) After all these steps, Noah promises you a live person at the other end.



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iPod Family iTS Apple

At Slate, Timothy Noah tracked down an actual customer service telephone number for iTunes. Here's the dish: With your iPod serial number...
 

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Larry Marr

When I try to open Itunes on my PC
i get an error Message "Iunes has encoutered a problem and must clolse" It happens every way i try to open it - even set-up

February 27 2007 at 6:43 PM Report abuse rate up rate down Reply
yo420

I have a mini and it works great on the itunes. recently i bought a 30g video pod and i cant access it in itunes. the only thing i can do is plug it in and download automatically all songs in the library. i cant even make my own playlist?what to do?

January 28 2007 at 1:20 AM Report abuse rate up rate down Reply
TeJay Guilliams

I called about iTunes MS saying that I had 4 machines authorized, whereas I only have 2, and they sent me to the website, per the usual.

December 08 2006 at 4:02 PM Report abuse rate up rate down Reply
Corey

uh... that's the 1-800-APL-CARE. It's the only number I've ever known.

December 08 2006 at 9:33 AM Report abuse rate up rate down Reply
David

Dave's right. That 800 number is the general Apple support number. Just go to apple.com/support and on the bottom, click Contact Support and you will get to a page with that 800 number.

Still a helpful tip though. Thanks!

December 07 2006 at 2:26 PM Report abuse rate up rate down Reply
Biffo

So where did you get the number from Dave?

December 07 2006 at 8:30 AM Report abuse rate up rate down Reply
Dave

Not sure why this is even noteworthy. All the info is is the regular support phone number for Apple and the normal selections that anyone whose called the number gets. Sometimes it pays to read your in box materials. :)

December 07 2006 at 7:49 AM Report abuse rate up rate down Reply
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