TUAW Tip: Getting out of Setup Assistant hell
Last night, after installing the QuickTime 7.3.1 update on my Leopard machine, upon restart I was greeted with a distressing sight: the OS X Setup Assistant that's only supposed to run when you first install OS X. Furthermore, even if I completed the Setup Assistant it would just run again in a kind of permanent loop; I was caught in Setup Assistant hell! No matter how many times I restarted, the Setup Assistant would appear each time and never let me get back to my desktop.A little searching (on another machine) revealed that I was not alone. In fact, this was the second time this had happened to me on this machine. The first time, not knowing any better, I ended up reinstalling Leopard. This time, however, I discovered that Apple has acknowledged the problem with a Support Document. Fortunately, there is a way out of Setup Assistant hell: booting into Safe Mode.
You do this by restarting your Mac and immediately holding down the SHIFT key when you hear the chime. Hold it until you see the rotating gear below the grey Apple on the startup screen. Release it and the computer should eventually take you to the login screen with "Safe Mode" in red. One word of caution: give the computer plenty of time. Even if it appears stuck give it a chance to work; go get a cup of coffee and come back. Anyway, once you're in Safe Mode you can now hit "restart" and things should eventually get back to normal (perhaps after some updates are installed).
This problem seems to be a Leopard bug related to software updates. It's so disconcerting that I thought it would be a good idea to get the solution out there in case it should strike any of our dear TUAW readers.
Update: Head nod to Steve D who apparently discovered the same thing a few days ago.
Share
Categories
Last night, after installing the QuickTime 7.3.1 update on my Leopard machine, upon restart I was greeted with a distressing sight: the OS...
Add a Comment
woow...
thanks a loooooot...
i was puling my hair out cosof this.
If you had your shut down and restart buttons hidden like I did, you can restart in FW Target Disk Mode and open up /Library/Preferences/com.apple.loginwindow.plist and change PowerOffDisabled to boolean false. Then restart the problematic Mac in safe mode.
February 10 2008 at 11:35 PM Report abuse Permalink rate up rate down ReplyI have thesame issue, only when i reboot into safemode i don't have the option to softrestart my system. I think i checked the box to hide those buttons once.. Can someone help me with this one? Is there some sort of a option through the Single User Mode? Some lines that could reset those settings?
Please help me, my mac is useless in this state!
ps. Sorry for my English!
Thanks for this article. I had just installed the Security Update 2007-009 1.1 and I rebooted and was greeted with the Setup Assistant. I swear, if it wasn't for Spaces and Quicklook I would so be running Tiger right now.
December 23 2007 at 1:21 AM Report abuse Permalink rate up rate down ReplyThank you for this article. It just happened to be after the Security Update 2007-009 1.1.
Bad Apple.
Dude, thank you so much. I just did the install on my Macbook...exactly what you described happened. I called Apple Care and some idiot told me to do all kinds of stuff that did absolutely nothing. I was pissed/terrified. At least you know what your doing. Thanks again bro!
December 22 2007 at 1:59 PM Report abuse Permalink rate up rate down ReplyI can confirm this problem on a revision A MacBook Pro. Typing this response on my G3 iBook!
Rebooting into Safe Mode and clicking Restart instead of logging in (which gives you the same blasted Setup Assistant) finally showed the Software Update window and was able to install them and restart fine. Finally.
First we couldn't trust Leopard because it's a "1.0" version, now we're up to 10.5.1 and Software Update has problems. I tell you what, as a semi-long time Mac fan (since iMac DV) this slide in quality and reliability exhibited by Apple in 2007 is starting to concern me.
This update kept Leopard from rebooting on my Intel MacBook. After I downloaded it and hit restart, I was looking at BLUE screen! Safe Mode didn't work. I tried all the advice from Mac FixIt's list of possible update fixes, NADA! Even Time Machine didn't help. Obviously the firmware didn't install properly because it took re-installing Leopard before I could finally get rid of that blue screen... God, it was like deja vu from my Windows days!
December 17 2007 at 4:04 PM Report abuse Permalink rate up rate down Reply"Wow", I thought, "This tip looks awfully familiar!"...
Oh, wait. That's because I submitted it. Don't you usually credit these things when you use submissions verbatim? At least with a "Reader so-and-so writes" byline?
Love the site, but... Geez. Give a guy a little credit, eh?
Of course we credit when we get something from someone. As it happens, though, I did not see your tip before writing this post. Nonetheless, I'm happy to acknowledge.
December 17 2007 at 1:59 AM Report abuse Permalink rate up rate down Replyhahaha, it makes me laugh after seeing the Get a Mac commercial where the mac guy is like yeah, some ppl r even switching back to vista. "Downgrading." Now, I love both operating systems, they both obviously have there ups and downs, but honestly, those commercials r bullshit. Remember the vista has now hardware support 1. lol, i went to 3 flippin stores to find a usb wireless network device, out of the 3, 1 was compatible with macs. Pretty much, thats 1 usb wireless device, out of 60+ that i looked at that day. And now adays, if you plug in an old scanner or printer, vista automaticaly downloads and installs drivers for u. Anyways, moving on, they should have a Mac PC commercial saying that macs users r accually downgrading back to tiger cuz leopard has so many bugs. that tould make me laugh.
December 16 2007 at 9:41 AM Report abuse Permalink rate up rate down ReplyHot Apps on TUAW
Deals of the Day
more deals- Used Apple iMac 17" Core 2 Duo 1.83GHz for $430 + $28 s&h
- Lounge Deluxe Stand for iPhone / iPod touch for $28 + $8 s&h
- Brookstone Surround-Sound Earbuds for $14 + $7 s&h
- Refurbished Skullcandy Tokidoki Smokin' Buds Mic'd Headset for $5 + $2 s&h
- Stitchway Backup Battery for iPod / iPhone for $5 + free shipping
- Used Apple MacBook Pro 2.4GHz 15" LED Laptop for $1,030 + $29 s&h
Software Updates
more updates- EFI Firmware Update brings Lion Internet Recovery to 2010-model Macs
- OS X Lion 10.7.3 released with Safari 5.1.3, Wi-Fi bug fix
- Aperture updated to 3.2.2, addresses Photo Stream issue
- Apple updates Keynote to address Lion issues
- Google Search app gets new look on iPad
- Apple releases Apple TV Software Update 4.4.3



26 Comments