Update on the QuickBooks situation via Intuit

"Our recommendation for now is to shut off your machine and do not use it further. "

now THAT is funny. If this fix takes as long as their crappy tech support in India took to fix a trashed QB data file (2 months and counting) you'll be allowed to turn your Mac back on in spring of '08... or maybe '09 .

I rue the day I allowed my accountant to talk me into this POS program. God I miss Great Plains!

The knowledge base article referred to in Cristina's article advises QBP for Mac 2007 users: "You may have experienced this issue but no data loss has occurred. Files with names such as Desktop or Desktop1 may have been created in your User folder. You can delete these files."

Are they kidding?!!!! They are telling users that if they haven't already had their Desktop deleted to go ahead and do it themselves. How can they be so foolish?

Burned! Thank goodness for Time Machine.

My mom uses the computer and does all the invoicing. I moved them to mac so they wouldn't have so many problems and she is a basic computer user.

I pray the SuperDuper backup ran last night and they get their files back.

I also pray there is a class action lawsuit against Intuit. I'm not one to promote lawsuits but I have seen the frustration of my family trying to get QB running on the mac. Their customer service is lousy at best and they always pinch more money out of you for help, even when you paid for software and support.

I wonder why no one has come out with a competing product for the mac. It would seem there is a huge demand for it, especially with all the switching going on. Reviews in favor for QB mac are usually 100 negative to 1 positive.

My family's business got hit with the problem this morning. All desktop files are G.O.N.E.

To pick but one example from the list of major shareholders of this company, Scott D. Cook owns 24,317,244 shares of Intuit, as of 11/20/07. The stock currently trades for $29 per share, making his holdings worth about $700 million. He is currently an officer of the company.

Meanwhile, the non-English speaking tech support people in India demand that I pay them more money for "tech support" that is unable to fix this disaster, after I paid about $200 for this "upgrade" within the past six months, for a product that has cost me untold anguish and money-down-the-rathole paying various consultants since I started running my business off of it nearly ten years ago. Yet I dare not abandon the product -- it has nearly a decade's worth of data on it, and learning a new program would be a gigantic hassle for a one-person shop in which I am the "IT person."

Why is there nothing on the front page of Intuit's web site about this nightmare? Why are they not suspending their infuriating demands for MORE money from those who just bought the current version of this disastrous software? Why are they not BENDING OVER BACKWARD to help those of us who have been damaged by their negligence and greed?

The answer: they've got the money and the power and we don't. So, if there's to be a class-action suit, let's make sure that those currently losing time and money are actually compensated for their real losses, and not bought off with some chintzy discount coupon for more bad software.

Meantime, Scott et al.:

1) FIX THIS

2) NOTIFY YOUR CUSTOMERS OF THIS VERY SERIOUS PROBLEM

3) PROVIDE TECH SUPPORT THAT IS MORE THAN DEMANDS FOR MORE MONEY AND ACTUALLY HELPS YOUR CUSTOMERS

QA QB.

I guess I'm lucky.. When I launched QB 2007 this AM, it told me an update was available. I clicked "Later". And have had no problems. I dislike the software intensely, no question.

Intuit makes the worst programs ever. Quickbooks is the most non-intuitive pile of crap I have ever seen. For a long long time, I thought they were owned by Microsoft.....

So how do i get my desktop to work again?