Skip to Content

Mysterious Airport dropouts solved?

Tell me if this scenario sounds familiar. You're happily using your Mac (naturally), surfing the net or shopping the iTunes Store, when your WiFi signal suddenly drops. Your Mac sees the Airport Basestation, but it's not letting you out. Only restarting the basestation itself will renew the connection.

It's happened to me several times. Often it will be good for months at a time, then execute these random drops several times per week. If you've experienced this too, you know how frustrating it is.

Gedeon Maheux of The Iconfactory (and friend of TUAW) has found a possible culprit ... plus a solution that works for him, and hopefully for you too.
After a fruitless testing phase that included re-locating basestations, disabling Wi-Fi enabled non-Macs (like TiVo and a Wii), and removing an Airport Express from the network, Ged had a break in the case.

By using the freeware utility AP Grapher, he identified the wireless routers in his neighborhood. Even though several of them were hundreds of feet away from his house, he was still picking up their signals. At that time, the channel would be cluttered with radio noise, prompting the basestation to cease broadcasting until the noise went away. That could take a few minutes, or a very long time.

With his Mac's Airport Preferences set to Automatic, his machine would occasionally select those channels, so that was the first thing to eliminate. Most people use their router at factory settings, and most routers use channel 6 out of the box. By avoiding 6 (as well as one channel above and below), Ged has happily avoided the issue since Christmas.

Thanks, Ged! Here's hoping this tip helps you, too. If cleaning up your channel choices doesn't improve your wireless life, you might try the suggestions of some commenters on Mike's recent 10.5.2. wireless issues post and turn of "Delayed ACK" on your wireless connection. You can use the command in the comment to turn off Delayed ACK temporarily, or use Systemsboy's startup item to disable it longer-term.

Don't forget, our Sunday night talkcast is all about Mac OS X issues and problems this week -- don't forget to chime in with your ongoing aggravations!

Tell me if this scenario sounds familiar. You're happily using your Mac (naturally), surfing the net or shopping the iTunes Store, when...
 

Add a Comment

*0 / 3000 Character Maximum

32 Comments

Filter by:
zideshowbob

Back in Germany I don't have this failures anymore. So it seems the connection of chinese internet provider caused them back in China. Here in Germany the airport express (The first edition) works perfect!

April 26 2008 at 3:20 PM Report abuse rate up rate down Reply
Ian

I too have having dropout/slowdown problems with my airport express. When pinging I was getting normal times with huge times every second or so. I had tried all the usual things like changing channels, and other airport prefs etc etc, but nothing seemed to solve the problem. Anyway, a few minutes ago I just noticed that in the console log I was getting an error every few seconds, saying 'JavaScript says: powerString is screwed up', after a search for this phrase in google I found out that it's a jwire widget problem, deleted jwire and all seems fixed. When pinging I'm getting normal times. It may be coincidence and this may not solve problems for other people but if you've been having airport problems, check your console log and try deleting jwire. Hope this helps!!! Ian

February 29 2008 at 6:56 PM Report abuse rate up rate down Reply
macjedi

I've just been running into poor and dropped connections recently with my Buffalo wireless G router. I downloaded iStumbler on my Powerbook and walked around the house and found the problem. In the room where my router is located, I was getting 3 different neighbors signals all above 50% signal strength on channel 11 and another 3 on channel 6 and one on channel 1. My router was also set to auto-channel - and whenever it would switch to 6 or 11, my signal would be less than 60% at best only 6 feet from the router - and sometimes unable to connect at all. Upstairs near my daughters computer, I had 4 signals each about 70% on channels 6 and 11 and her connection would drop constantly. After some experimentation with manually changing the channel - I settled on channel 4, which now gives me 90%+ signal strength about anywhere in the house. So this problem isn't limited to Airport base stations, Leopard - or anything else really. Anyone who's got neighbors with WiFi could run into this.

February 25 2008 at 9:57 AM Report abuse rate up rate down Reply
Joachim Johansson

Actually the problem with the dropouts lies in the IPv6 settings. Try to set it to "Local link only" instead of "Node" or "Tunnel" under the IPv6 tab in the Advanced settings of your Airport-tools.

I went from several droputs a day to none at all for the three months I've used this setting.

February 25 2008 at 9:27 AM Report abuse rate up rate down Reply
Phil J

This explanation makes sense. I spent 5 years working on wireless-enabled applications awhile ago, using Cisco Aironet 802.11b cards in an environment which was largely outdoors. No buildings to bounce off of made for really annoying issues.

Anyway, one issue we found was that our applications had a high rate of lost network connectivity. It got to the point where I had to code in extensive debugging to correlate the issues: the Cisco drivers (not firmware!) had a low tolerance for AP switching.

That is, our debug pings dropped every time the wifi card felt it needed to "scan for a better network".

Once Cisco released newer drivers, we were able to turn that scan setting off. And voila -- problem gone. If we could get that kind of control over the Mac's wifi, that might do the trick.

February 25 2008 at 6:30 AM Report abuse rate up rate down Reply
Jon Anderson

I had constant dropouts, and I tried EVERYTHING. Then I downgraded my AEBS to 7.1.1 firmware and I have been 100% smooth sailing ever since. I run 3 computers (2 mbp & 1 PC via WDS Airport Express, an XBOX360 hardwired, and 2 iPhones)

I think it is an issue with the 7.2.1 firmware. I'm serious, as soon as I downgraded it everything was perfect!

February 25 2008 at 5:02 AM Report abuse rate up rate down Reply
mail8

I'm on 10.4.11 and have this problem, too. I tried setting a fixed channel in the past, that didn't help. I also changed addressing and am hoping that's it, 'cause it's been fine since then. Using 192. addressing now. But all this is questionable because my iPhone never loses the connection in the first place. Just my mac.

February 25 2008 at 3:18 AM Report abuse rate up rate down Reply
Allan

So i deal with this on a regular basis to say the least. what i have found works if all els fails is to isolate the issue. if you are using a newer mac with 802.11n and some non apple router and you get disconnected try turning 802.11n off on the router. if you are using WEP security step in to the new millennium and switch to a WPA security. also other issues i see with people that are using WEP is the pass key if you are using an ASCII make sure it is 13 characters and if you think that 10.5.2 seemed to make your computer all of a sudden stop working test from the install DVD (thank the engineers for this handy 10.5 feature) if it doesn't work chances are it is hardware, or your $49 router. or of you like many others are running VMware or Parallels chances are something didnt jive when they messed with the air port frame works and it hosed your system config file so head on over to /Library/Preferences/SystemConfiguration and drop that bad boy in the trash restart and try again. the cards are working it is most likely a setting on the router, or a whole lot of 2.4 GHZ interference, so get rid of that baby monitor and old school cordless phone. hope that help you all out

February 25 2008 at 12:41 AM Report abuse rate up rate down Reply
jpt

That makes sense, any time mine drops out another Network shows up in the menu, I thought they might be related.

February 25 2008 at 12:32 AM Report abuse rate up rate down Reply
Rom

The Azureus-AEBS thing is a function of the IPv6 support. Set it to Link Local and it should work.

February 25 2008 at 12:17 AM Report abuse rate up rate down Reply
Buy an ad here

Hot Apps on TUAW

Tweets

© 2012 AOL Inc. All Rights Reserved.