Resolved: iTunes movie rentals should offer an extended-time option
Let me just say it: there is a perfect market for iTunes movie rentals. It's the same market that Netflix or VOD sales addresses, the same audience that prefers (or is limited to) staying at home rather than a night out at the movies. You know who we are -- the stroller patrol, the breeder bastion, the Momfia... the parents. We crave entertainment, and we're willing to pay for it, but our evenings are squeezed to the point of nonexistence. By the time the offspring are fed and watered, tucked away in their beds, we might only have an hour or two's worth of 'we' time to enjoy a feature film. If someone wakes up and needs 15 minutes of settling back to bed, well, forget it. With the 24-hour watch time limitation on iTunes movies, tomorrow night, when we might have another chance to view our movie, it's too late.
Thus, opinionated folk such as David Pogue, Rob Griffiths, Glenn Fleishman, and our reader Marshall (his open letter to Apple is reproduced at the end of this post) all concur that some form of extension past the 24-hour limit makes great sense to parents and great sense to Apple's rental market. I join my voice to theirs, and offer this modest proposal: Add a $0.50 surcharge for a 6-hour extension, or $1 for a 12-hour bump. Make the extra time optional -- you'd still have to decide and pay for it at rental time, not add it on after renting the movie, as the DRM challenges of a shifting finish line + multiple playback devices are probably too much to handle. I bet that parents of young kids, or families with variable evening schedules, would fork over the extra spare change to extend their rental times, and let's remember that those couple of quarters are pure profit (it costs the same in encoding and bandwidth for a 36-hour movie to download as for a 24-hour movie). I'd gladly take the extra time for free, but if you've got to add a modest surcharge I'll swallow my pride.
Give me a 36-hour rental and I promise this: I will buy an Apple TV and I will start renting movies on it. That's $225, cash on the barrel, plus what I'll spend on the flicks. Who's with me?
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Reader Marshall's open letter to Apple and the movie studios:
The recent release of iTunes movie rentals is something that I have been waiting for. The selection is great, the price is reasonable. You really have the video store model beat in almost every respect. Here comes the "but".
But: I am a parent to two young children. While I understand that my personal family situation doesn't really interest you, I think that one aspect of the home life of my demographic could have a direct impact on the success of your product. The aspect is, in a word, bedtime. We put my children to bed sometime between 7:00pm and 8:00pm. There's usually a little time spent to reconstruct the house after a long day and then, my spouse and I make the time to sit and watch a movie. Here's where it gets complicated. My kids, like many children, don't always stay in bed. For any of a million reasons, the hours between 8 and 10 pm can be full of interruption. Some of these are quick, but many times, we find the evening of peace and movie watching derailed.
I'm sure by now that you realize where I am going with this. My next chance to watch my recently rented movie starts about 26 hours from the time I just rented the movie. The 24 hour rule imposed in the iTunes rental agreement, simply put, makes renting a movie from iTunes a risky move for me. There is no small late fee, there is no second chance. Even if I get the movie started the next night before the expiry time, I have limited pause functionality in case there is a small interruption.
How much would it actually cost to you to increase that 24 hour limit to 30 hours. I'm going to guess that the cost would be negligible. There are probably not very many people who would pay twice to watch a movie two nights in a row. I think that you will eliminate large sections of people with the 24 hour limit. Look at the amount written on the internet about the time limit. Look at the real life situations that your customers are dealing with. Look at the cost associated with my proposed change.
Thanks for reading this.
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Source: http://apple.com/itunes
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In the first half of our iTunes movie rental debate, Mike stakes out the "Pro" position on extended-duration rentals with an appeal on...
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I think a 'rental' period of anytime is a huge step backwards. and charging more for and extension is even worse. I would suggest something more of hybrid Netflix model. One possible example: Pay a monthly charge, lets say for 8 movie downloads. Have 4 'slots' on the Apple TV, This means you could D/L up to 4 movies at a time, and watch them whenever you wanted, no time limits. However to get your 5th movie, you would need to 'return' (erase) one of the 4 movies stored on the Apple TV. Different plans with different #'s of slots and rentals could be available, along with a no monthly plan that just allowed one movie at a time, erased when the next movie was rented. My .02. regardless of family type or available time the 1-day view limit is far to restricting on a device that is supposed to add convenience.
March 26 2008 at 11:38 AM Report abuse Permalink rate up rate down ReplyAmen, I need 30 to 48 hours to get through a movie reliably. I will never rent another title until they fix this strange restriction. I have not had someone watch the clock on my rentals so closely since the early days of VHS rental stores. This is a very strange goof by an otherwise nice rental system.
March 17 2008 at 10:15 PM Report abuse Permalink rate up rate down ReplyApple should considering just charging a flat fee, say $20 a month for unlimited movie watching. I mean seriously how many movies any one watch. If the wanted to push it, they could do a separate $10 HD plan which you supplement the standard plan. If this was available, I'd cancel my Netflix right now and go buy an Apple TV.
March 08 2008 at 2:34 AM Report abuse Permalink rate up rate down ReplyI agree. Where's the petition?
-Addison James
Huh. The 30-day, 24-hour model works fine for me on my TV. Even with two people working erratic hours in this household.
Of course, it may be easier for me because I didn't make the colossal mistake of having children. Call me selfish, but at 37 years old I don't feel like we're missing anything by not having had rugrats when we got married. In fact, I think we're better off in every single way.
The time limits are there because the studios want them there. It's nothing to do with Apple, I'm sure. If given a choice between 24 hours to watch a movie once it's been started, and NOT having the option of renting movies online, I'll take the time limit.
And really, it's not Apple's or the studio's fault you have little kids (note that you made it plural... Not only did you make the mistake of having children, but you made the mistake of having several of them all within a few years of each other!) and it's certainly not up to other people to arrange their programs and lives around your hectic kid-based schedule. You made the choice-- and therefore the sacrifice-- of having kids.
I have time to myself, and I treasure it. If that means I "scarfice" the experience of having children, then I'm OK with that. Life is about choices. You chose kids, which means you also chose not to have a damn minute to yourself. You knew the options, and now you want to have the convenience of NOT having kids combined with the rewards of having them? Unh-uh, pal. If I have to put up with your geekspawn squealing and wiping their snot on everything in public, then you have to put up with not having as much free time as I do.
I think it's only fair.
Anyway, as I stated earlier-- This is not Apple's doing. Complain to the studios, who think the only choice for you and your gaggle of rugrats is to pony up the extra cash to BUY the movie, or spend a small fortune going to the theater with your brood, thus giving them more profits and me, as a fellow theater-goer, a fricking headache.
It's not that I dislike kids. I love my nephews and niece. I just believe that if you make the choice to have kids, you accept the sacrifices as well, and give up the right to complain about things like time management and not getting quiet days. You signed on for this outfit, bub. Now you've got to do your tour of duty until it's over.
I'm told it's all worth it. If that's the case, then savour your suffering and suck it up. You'll be happy about it in the long run, right?
Me? I'm going to the movies in the evening, and I *don't* need to find a babysitter. The trade-off? Nobody to take care of me when I'm 80 years old.
I think I can deal with that inconvenience.
And I'm sorry if I insulted anyone, but someone has to play devil's advocate here, and stop coddling parents. The rest of us are out here, too, and we're not "naive" for not having had children.
Kids are great. It's some of the parents who tick me off.
I've gotta say I agree with this whole 24 hour thing not being the way to go. It's definitely not enough time to watch these movies. I rented one and was lucky enough to finish it the same night and I know most nights I probably won't have the time to watch the whole thing, thats basically why I have avoided renting more.
March 04 2008 at 4:56 PM Report abuse Permalink rate up rate down Reply"Add a $0.50 surcharge for a 6-hour extension, or $1 for a 12-hour bump."
Whu? The market has already spoken in favor of the Netflix model. NO LATE FEES. This would represent a major step backwards in terms of market trends and, as is plain by the comments, usability. You can keep a physical disc from Netflix practically indefinitely, why would a digital file be laden with even tighter restrictions. This makes no sense.
I really would like to see any form of rentals in Germany by now. I'm getting fed up with promises that we get any content over here now!
March 04 2008 at 1:53 PM Report abuse Permalink rate up rate down ReplyAs a student of film, Apple's 24 hour period is silly compared to Netflix streaming and mail service.
At the least Apple should match blockbuster and allow buyers to view movies within a 7 day period. Yes, all movies.
The whole 2-day rental for New Movies is a B&M concept. It was put in to ensure a quick turnaround time for popular titles, thus bringing in more business.
Keep it simple. I don't agree with a lot of these proposals. As another poster stated why go backwards? Who cares if back in the day we rented movies for 24 hours and paid $10 for it, or if we had pay-per-view.
Its about making things better. As some mentioned, I don't think its entirely Apple's fault as the movie industry has been dicking Jobs about business models.
Jobs wanted to sell movies for a flat $9.99. They didn't let him. Now his rental model isn't catering to the on demand mentality that consumers have now.
(I'm not the Marshall who wrote the quoted letter)
I am a bit confused about how parents think this is so much different than their regular lives. I have several friends with children (and am looking to join them), and it seems like they are interrupted in everything they do, whether it is watching a movie, eating, talking on the phone, reading, or making love. What happens in any of these situations? You attend to your kids and make a decision about whether you want to continue with what you were doing before you got interrupted.
Let's use eating as an example. You make dinner, sit down, and have finished half your plate when little Johnny comes out wanting a glass of water. You get up, give him some water, take him back to bed, retuck him, and come back to a plate of cold food. Your spouse either stopped eating, or finished while it was warm. Do you suffer through cold food, reheat it, decide that you are already pretty full, or lodge a complaint with the food manufacturers that their food should stay warm and appealing for longer, because you never know when you, as a parent, might be interrupted?
Do you always call back to finish chatting with friends? Is your spouse still full of vigor when you climb back into bed? Keep in mind that there are some sacrifices you make by becoming a parent. Perhaps in a few years you can sit down and comfortably watch a movie together again, but for now, the kids come first. Ultimately the rewards should be greater than the sacrifices (we hope).
If it takes you so long to attend to your kids that you can't continue your movie, you should be renting episodes of Supernanny. If you just don't care enough about the movie to keep watching or to stay awake, you should think about renting more gripping movies. You might also have to resign yourself to watching kid-friendly movies for a few years, and making it âfamily-time.â
I think it would be great to have more time to watch movies that I have downloaded, but I know what I am getting into when I choose to rent, and you do too. Furthermore, until you know exactly what happened in the negotiations with the movie studios, perhaps putting all the blame on Apple is a bit much.
Ah the naievite of those who don't have kids.
I don't think that anyone is blaming Apple for the time limit, what I hear is a lot of people who are either on the fence or not willing to buy this product because of said time limit; and if that restriction was relaxed or matched another competitors offerings, would be willing to part with their cash to buy an AppleTV.
You will find out that caring parents DO put their kids first, and that sometimes life gets in the way of watching movies, and you will have rented something you have no way of finishing. Same deal if you go to the movies, pay your $20 for the two of you, and the babysitter calls. Do you feel cheated out of your movie? Hell yeah. THAT my friend is the price of parenthood. You offset that negative with the positive of smiles, laughs, hugs kisses etc. Still doesn't mean you are out $20 and feel disappointed. At least with a Netflix account you can finish your movie in your timeframe.
I too would probably pick up an aTV if Apple had a 'one movie at a time' plan. I would even give up the ability to port the movie to another device in order to have one movie rental at a time, with a monthly fee.
I's say the naivety is in those people who do have kids and think life is going to be the same after the bundle of joy comes out of the oven.
You made a choice. Deal with it. Stop making it seem like you're somehow "better" or "less naive" than people who weighed their choices and decided parenthood was not for them. Frankly, it's a little insulting being preached to by people who have kids, because they somehow think they're superheroes and my wife and I "have it easy."
Hell, yes. We CHOSE easy. That doesn't make you better, though... It makes us smarter.
And don't you dare say "selfish" either, because I think it's the ultimate ego-trip to have kids. Nothing worse than adults who think their whole goal in life is to make little clones of themselves that they imagine will accomplish all the things they didn't in life. Parenthood is selfish because it completely ignores the serious problems with overpopulation (over 6 billion on Earth now) in favor of having these little programmable clones.
I'm not hostile to parents. I just don't like being told how "naive" I am because you made the oh-so-sophisticated decision not to pull out.
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