To buy AppleCare or not?
Most people are split on the decision to buy an extended warranty on their electronic devices. Some think it's the best "accessory" that you can buy for your gear, while others think it's a total waste of money. Speaking from my personal experience with AppleCare support -- it has been a worthwhile investment.While I have never experienced a major problem with any of my Macs, iPod, or iPhone, AppleCare has definitely been there to solve those minor glitches. Case in point: this weekend my Mighty Mouse's scroll wheel stopped working (this is the 3rd Mighty Mouse in less than one year). I simply called Apple's support and told them what was going on. "My Mighty Mouse stopped scrolling," I said. The Apple representative gave me some simple troubleshooting tips to make sure that my computer wasn't doing anything strange. I was asked to check the scroll speed and then they asked me to reset the PRAM (I don't really understand that one, but OK). After that, the representative said that my mouse was, in fact, defective (no duh), took my address and said they would have a new one out to me in "5 to 7 business days."
That was on Saturday. On Monday I got a knock on the door from a DHL delivery guy with a box in his hand -- you guessed it, Apple overnighted me a wireless Mighty Mouse! The cost to overnight the package: $70. This is just one example of AppleCare's good service.
AppleCare is offered for pretty much every product that Apple makes. AppleCare is generally considered a better idea when you purchase a Mac notebook, as these are more likely to get toted around and abused more than a desktop system. This is also why the notebook AppleCare plans cost more. Not only do you get support for your Mac, but you also get support for some Apple accessories that you connect -- such as a mouse, keyboard, Airport base station, and the new Time Capsule. You also get support for new operating systems or software (such as iLife, iWork, Aperture, etc.) that you might install down the road. Note that if you bought a MacBook Air SuperDrive with your MacBook Air, AppleCare will also cover it. Below is some common questions about AppleCare.
How long does AppleCare last? Generally speaking, AppleCare is a 3-year service plan.
Do I have to buy AppleCare when I purchase my device? This is something that most people don't know. You can wait up to one year from the date of purchase to buy AppleCare. You'll get the same 3-year plan as if you bought it when you first purchased your device.
Does it only include a warranty? No, in fact, if you buy AppleCare for your Mac, you also get a copy of Tech Tools Deluxe from Micromat. You also get an extension of the usual 90 days of phone support to the full three year period.
What is my Apple manufacturers warranty? The standard 1 year warranty that Apple gives you includes your 90 days of phone support and one year of hardware repair coverage. When you purchase AppleCare, Apple extends both phone support and hardware coverage to three years.
What do you think about AppleCare? Had a good experience, bad experience? Tell your stories about it in the comments.
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Most people are split on the decision to buy an extended warranty on their electronic devices. Some think it's the best "accessory" that...
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Applecare eentually replaced my iBook G3 with an iBook G4 after multiple logic board replacements.
However, I didn't buy Applecare until after the iBook started having problems.
Here is my own personal APPLECARE HORROR STORY:
I am a huge Apple fan. My iBook is my baby. Unfortunately, when said baby needed a speaker repair (covered under AppleCare), I made the (apparent) mistake of taking it in under warranty. I gave it to Apple, everything seems to be going well, they will ship it back to me when everything is fixed, yadda yadda yadda.....but then I receive a phone call. The speakers are in fact not working because of "liquid damage" to the logic board and/or other internal components. Yeah right - I don't drink or eat around my computer. Like I said, its my baby. BUT - they refuse to fix it anyway. Keep in mind that the bottom line is that I give them a working computer (save the speakers), and I get back a dead one. And its MY fault. How is it possible that the ostensible liquid damage did the most damage while it was under the care of the Apple technicians, and NOT while I had it?
Suggestions/comments, anyone?
Thanks.
never buy a computer for that matter without some kind of care. it might seem insignificate while you buy it, thinking....0o0o0oo0 it new....but after 18 months of everyday use...you'd be surprised what could happen..
speaking from personal experience
http://hacktheiphoneitouch.blogspot.com
My PowerBook G4 was 15 days away from the expiration of my AppleCare protection when the hard drive and fans started making scary noises. Apple replaced the drive and fans and paid to ship my PowerBook to my door. I'm feeling good about getting another couple years from my PowerBook.
The extended phone support is not big deal for me (on most days), but it has saved my relationship with my mom. After I bought her a Mac Mini with AppleCare, I gave her the AppleCare phone number, and now she calls them instead of me when she can't remember how to check her email or when she can't figure out a feature of iPhoto. They'll explain just about anything about any Apple software.
AppleCare is well worth the money.
My almost 3 year old Powerbook Titianium broke down, and it was in repair for 4 weeks. I called Apple and they said the parts were not yet available. Then they transferred me and I was offred a new Alu Powerbook as a replacement. So my AppleCare really paid off.
(Too bad the MacBook Pro was announced 6 weeks after that...)
I'm not sure if it has been mentioned since I didn't read all of the comments, but I find one great thing some people don't know about AppleCare is that it's transferrable. If you sell the computer the warranty follows it.
I got AppleCare on my iMac just before the warranty expired. I've had the optical drive replaced a couple times and the part alone was about $80 on eBay. I only paid $120 for the warranty with my student discount. I'm happy. I just wish they had more geniuses at the store, it tends to be a decent wait at times.
I have the AppleCare plan with my MacBook Pro and it has already paid for itself. I do have the bonus of being a student which drops the cost for it drastically from $350 (yeah, I shuddered when they told me the cost) to $240 (still... ouch, but much more palatable).
I've had my MacBook Pro for 11 months now, and I am on my second power adapter (newer, smaller revision) and my second battery. I am about to get my SuperDrive replaced (I told the genius it was a tad noisy, and he marked me down for a replacement).
I've yet to have a warranty that truly justifies itself to the degree that AppleCare has. I'm not even a third the way through the warranty period and it's already been worth it to me.
Where do I get the free Techtool Deluxe software that supposedly came with my AppleCare?
March 06 2008 at 4:00 PM Report abuse Permalink rate up rate down ReplyIt should have come in the AppleCare box.
March 06 2008 at 4:40 PM Report abuse Permalink rate up rate down ReplyI get AppleCare on my computers only, but it's paid for itself many times over. I have a old Dual G5 PowerMac that has had fan replacements, including the one on video card, which the card had to be replaced since the fan isn't user replaceable. That alone was twice the price of the initial AC cost. I plan on keeping this machine as long as I can, so I will definitely have gotten my money's worth. Apple's always good to deal with, I think having AC helps, even if you're within the normal warranty. They never question my problem and are always quick to resolve it.
Can those of you who have bought legit Applecare or Procare from an eBay seller post the name of the seller?
March 06 2008 at 3:19 PM Report abuse Permalink rate up rate down ReplyHot Apps on TUAW
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