Great...but i think that CrashPlan is better. (using both for 6m+)

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I just signed up for the $4.95/mo. plan a few days ago. I did it to store my 200+ GB of music + videos + photos. I am really liking it so far, but it is going to take quite a while to get it all over to Mozy's servers (estimated at 5 days right now!)

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If you sign up using my referral code, we both get an extra 256MB storage for free! Been using Mozy for over a year now and hasn't let me down once. Cheers! :-)

https://mozy.com/?code=CQC6RC

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Cannot recommend mozy highly enough..

I've been using it for over a year, since the very first mac build and its absolutely brilliant.

Support is fantastic (reply within a few hours) and they've always passed me on to a higher level tech when i've requested it cause i've got debug information, etc.

Without a doubt the best backup solution (and yeh, i've tried pretty much all of them!) and the $5 a month is absolutely nothing for the peace of mind it gives you!

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I've been using Mozy as well for a good number of months, the product is solid. The upload speed is slow, but what do you want it's free, and usually for my files there a one time thing with incremental backups from there.

I'm in a closed beta with dropbox http://getdropbox.com/. I know there's tech like this out there, but for ease of use I am blown away. I will pay for this service when it comes out. When I hit command+s it saves local and to the cloud in one swipe. You can also share folders as well. Check out the video.

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I tried mozy for the first time today. I decided to start small and backed up 114 word documents. Every subsequent restore attempt has failed after the first 89 files. Not a promising start.

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I'm just a bit curious, since I've tried Mozy during beta, if it still is a memory hog?

My CPU-usage went through the roof when I tried Mozy before.

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DO NOT USE THIS MOZY - READ MY NIGHTMARE BELOW

The following is an excerpt of emails that were sent back and forth between Mozy tech support and myself.

________________________________________

Dear "Name Removed"

While I appreciate your response, it's obvious that, like _____, you and the Developer have not bothered to take the time to read my email as the very first thing that you tell me to try is to backup a small file. (Already done. Please read Step #5 in my email) And then you give me a list of terminal commands as if I'm a developer or programmer and have complete understanding in how to implement these processes. (And if these steps came from the Developer, I have zero confidence in them anyway)

GOOD NEWS!
But the good news is, I did finally figure out how to delete all of the Mozy temp files. Hurray! All I had to do was completely reformat the hard drive and then reinstall the operating system and all my software and client files. It only took about 7 hours so, not so bad. Combine that with the 4 hours I spent on Phone/Chat/Email support and I'm only down about 11 hours total. (I bill out at $60 per hour. Please send me a check for $660. I'll be holding my breath for that!) At least I know that every trace of Mozy software is completely and forever removed so that is consolation enough.

In closing. Sorry for taking this out on you. You are probably the least culpable in my nightmare experience with Mozy software. I would place most of the blame on the developer who failed to follow through with adequate support and really didn't give a damn. Secondly, tech support who couldn't diagnose the problem because the Developer was no help. (James in Chat Support is the only one who cared and he should be promoted to head of quality control)

I will be posting this entire email thread (and copies of Chat Support which I saved) on my website so that anyone who ever Googles "mozy review" or "Mozypro review" can see the hell that I went through. And, whenever I see Mozy reviewed at Macworld, Macnn, Macrumours, AppleInsider etc. I'll be sure to chime in with my opinion. This will be my own "personal opinion" of course. Nothing slanderous.

One last request:
Please tell your Mac developer to stay away from the Mac and especially the iPhone SDK. Windows is a much better environment for you. We are used to support on the Mac side. Ya, it's understandable that sometimes things go wrong. But not being there to back up your code is inexcusable.


1. Installed Mozy and attempted backup as a test prior to purchasing monthly service. (Mac version, running Leopard 10.5.2)
2. Tried to backup up approximately 350 mb. Backup was working fine but then Leopard OSX popped up a warning that I was running out of space on my hard drive and please delete some files. I thought this was weird since I knew I had 44GB free. I checked the hard drive and it now said there was only 2 GB free. I assumed that Mozy was creating temp files and the lost space would be restored after backup completed. Well, I now realize that thats what was "supposed" to happen but it didn't.
3. I uninstalled Mozy and rebooted the computer (MAC) figuring that this would clear out the files. No luck.
4. I searched through the Finder and attempted to locate large temp files. No luck.
5. I re-installed Mozy hoping that this would help. I then backed up one 3mb jpeg file to the Mozy servers thinking that this might work. No luck.
6. I then uninstalled Mozy once again and rebooted computer. No luck. And - now I am left with only 2GB free on my hard drive.
7. Now my fun with tech support begins. First I try the email route - and receive a fairly quick response. Jarod's pre-scripted responses do not help but I figured that maybe I just didn't explain the situation well enough. So, I try again. Response time is quite a bit longer now and Jarod is obviously NOT bothering to read my emails as he sends me instructions on how to change the location of where future temp files will be stored although I just want to know how to DELETE THE TEMP FILES THAT ARE ALREADY THERE. Then I get complete instructions on how to remove the temp files for a WINDOWS computer although my emails always state clearly that this is a MAC computer. I ask for the exact same directions for a MAC computer. Jarod once again tells me how to change the path using a terminal window. (Wow!) This goes on for days, actually its over a week now. Jarod's latest email states, "Unfortunately, you cannot just delete these files. They delete themselves after a successful backup, or when your system reboots, however you cannot delete them yourself." Thats it. Nothing more. Nothing like, "I'll try and help you figure it out". Just, "It cannot be done." Buh bye.
8. Now I go the phone route. I'm told that Mozy does not offer phone support for a Mac. No way, no how. I tell someone on the phone, nice guy actually, that I would be willing to pay whatever it takes to get help in this situation. (I earn a living with my computer and now its practically unusable) He says that thats not an option and suggests I start an online chat and request tech support.
9. Tech Support - Phase 3: An extremely helpful person named James goes above and beyond and spends probably 40 minutes attempting to help me figure this out even though he has no Mac experience. We both look for solutions online, we go over everything I've previously tried etc. etc. This includes searching for temp files, looking for the SBIN directory, installing Omnisweeper to locate large temp files etc ... etc.. etc.. But in the end - you guessed it. No luck.
10. Well , now where does that leave me? Email support says that although Mozy screwed up my computer there is nothing that can be done. Phone support refuses to speak to me. (Although I've offered to pay?) Chat support tried everything but was unsuccessful.
11. Step 11: Send this email to every Mozy address I can find and see if that gets me anywhere.
12. Step 12: TBD


I would think that since Mozy for Mac is fairly new and MozyPro for Mac coming soon that someone would have an interest in locating and fixing this bug. (Developer maybe?) If anybody has bothered to read this far and is willing to help me diagnose this situation, please send me an email.

THINK TWICE MY FRIENDS

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I have been using Mozy for a little over a year now, and it even saved my butt when I had a horrible upgrade to Leopard. I would have lost all my data, except Mozy had backed it up for me.

If you want to give Mozy a try, use my code https://mozy.com/?code=69NG42 and we each will get a little boost in free storage space.

Cheers.

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whist everyone in business likely has some 'nighmare' customers, the above story is truly cautionary. The biggest problems that I have with Mozy however, is that it is not a ture archival system. If i set my mom up on it and she had to restore her resume, let's say - if she was mucking about and deleted it and didn't need it for 3 months, there would be no backup. Pretty poor implementation to remove deleted files... as that is the majority of home user loss.

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I've used Mozy for about 6 months and it's saved my data a couple of times. The client works well and pretty much without input. I'm still under 2GB of data and I'll likely pay the upgrade when it gets to that point. Time Machine is more convenient, but Mozy data is safe from anything that happens to your hardware or house... I'd suggest using both - Time Machine for day-to-day use and Mozy for last resort.

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just buy a pocket hard drive for a hundred bucks, make a superduper clone onto it every other weekend, and bring it to work on monday and lock it in your desk drawer. or bring it to your best friend's house or something. alternate two drives or whatever. there's no need to pay $5 a month to anyone, and have more gunk running on your machine all the time, with more things to troubleshoot.

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It should be noted that, if you delete a file by accident, mozy is going to see that the file is gone, and assume you purposely did it. To me, this is a fatal flaw and is only mentioned deep in the user agreement.

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